Bella Vida Nails Spa

+1 336-586-0180

3326 S Church St, Burlington, NC 27215 United States of America

Open Today: -

Quick Facts About Bella Vida Nails Spa

Bella Vida Nails Spa has received a mix of positive and negative comments from customers, which can help us understand the strengths and weaknesses of the establishment.

One of the biggest strengths of Bella Vida Nails Spa is their excellent customer service. Multiple reviewers praised the staff for being professional, friendly, and welcoming. They appreciated the warm and comfortable environment, which added to their overall positive experience. The willingness of the staff to "work in" customers, even close to closing time, shows their dedication to providing good service.

Another strength mentioned by customers is the attention to detail displayed by the staff. Whether it was creating a Valentine's Day-themed nail design or freestyling the nails, Bella Vida Nails Spa has shown their ability to meet customers' specific requests and deliver satisfactory results. The fact that customers keep coming back and recommending specific technicians like Lily indicates a consistent level of quality service.

Customers also praised the reasonable prices offered by Bella Vida Nails Spa. In a competitive industry where some salons overprice their services, Bella Vida Nails Spa stands out for providing good value for money. The affordability of their services, combined with the excellent customer service, can be a strong selling point for the establishment.

However, there are some weaknesses that have been raised as well. One customer complained about the quality of the gel polish, finding it to be chunky and thick. This not only gives an unpleasant appearance but also raises concerns about the potential damage it may cause to the nails when removed. Another customer experienced a burning, stinging feeling during the manicure, which is not a typical or desirable sensation. These issues with the gel polish and the discomfort during the service suggest that there may be room for improvement in their nail application and techniques.

Furthermore, there was one disturbing comment about a customer contracting a nail fungus after visiting Bella Vida Nails Spa. Although this is only one instance, it raises concerns about the overall cleanliness and sanitation practices of the establishment. This highlights a possible weakness that needs to be addressed to ensure the safety and satisfaction of all customers.

In addition to the specific nail-related issues, one customer expressed disappointment with the professionalism and technique of a technician. The mishandling of removing dip with tips and the resulting damage to the nails reflects negatively on the technician and the overall quality control of the salon. These incidents suggest the need for better training and adherence to industry-best practices.

In conclusion, Bella Vida Nails Spa has several strengths such as excellent customer service, attention to detail, and fair prices. However, there are areas that need improvement, including the quality of gel polish, potential cleanliness concerns, and inadequate technique demonstrated by some technicians. By addressing these weaknesses, Bella Vida Nails Spa can continue to enhance their strengths and provide a better overall experience for their customers.

Best TL Reviews

I love this place, hands down best nail salon in Burlington. Their customer service is excellent, professional, and humorous. Their attention to detail is remarkable! Lilly did a valentine's day nail theme for me today and I love it! Prices are fair and their pedicures are AMAZING!

I truly love coming here. They are not overpriced and Lily did an amazing job on my nails. I told her to freestyle my nails and this was the outcome. I will definitely be coming back here.

This was my first time at Bella Vida nails & it's safe to say I'm coming back. We came close to closing on Sunday for some pedicures and one full set. They still took us in with excellent customer service. I did have a problem with the first set, the stickers started to fall off. I went back and Cindy fixed it with no problem. Awesome customer service and honesty!

Im from NY visiting family here on vacation. They are very welcoming and the environment is nice, relaxing & comfortable. This is my 2nd time here & I Love it. Normally, my nails only last 2wks. before they start to pop off but their nails lasted 1month before I came back. I Love This Salon.

lily is the BEST EVER. 3 WEEKS OLD AT THIS POINT!!!

Worked me in again

Best 7 days a week shop ever!!!

Tell Lily Marsha sent you

Had this happen (fungus) on both hands near nail bed it spread and got way worse on some fingers this happened after going to this nail salon! Beware not clean!!! 00000 stars!

This place is absolutely amazing. I won’t go anywhere else. Sandy or Lily always do my nails and I am always extremely satisfied. Customer service is amazing. #Lilydidthese

I was extremely disappointed with my experience here. I had high hopes because my friends came here and their manicures came out incredible, so I went today. I showed the tech a photo of the nail art I wanted, which she attempted, and it ended up coming out very messy and not like the photo whatsoever. The gel polish on my nails is chunky and thick; it is raised on the sides because of how thick it is. When the polish was curing, I felt a burning, stinging feeling on my nails, which I have never experienced while getting gel before. The polish was too thick and will only damage my nails when I get this taken off soon. Also, my friend that came with me had a few dip with tips left on her nails, and instead of foil wrapping, soaking, and filing it down to get them off, the tech just popped them off using another nail tip. Extremely unprofessional and damaging to your nails. Very disappointed with my service here and will not be coming back again. Do not recommend.