Queen Nails Of Holt, LLC

+1 517-694-1071

2040 N Aurelius Rd # 3A, Holt, MI 48842 United States of America

Open Today: Closed

Quick Facts About Queen Nails Of Holt, LLC

Queen Nails Of Holt, LLC seems to have both strengths and weaknesses based on the comments provided. The strengths of the place include prompt seating and service, engaging and friendly staff, talented and patient nail technicians, and efficient operations. On the other hand, the weaknesses include outdated nail files, occasional shortage of staff, a significant increase in prices, rushed services, inconsistent quality, and a negative experience with one of the owners.

Starting with the strengths, one comment mentioned that the customer was seated immediately upon arrival, indicating that the salon is efficient in managing client flow. The comment also highlighted the staff's engagement with clients and ensuring their satisfaction throughout the process, suggesting that customer service is a strong point for Queen Nails Of Holt, LLC. Having prompt seating and attentive staff can contribute to a positive customer experience. Additionally, another customer mentioned that the nail technician, Bea, is talented and patient, which is indicative of the skill and professionalism of the staff.

Efficiency seems to be a strength of this salon as well. One customer commented positively on how well the business is run and appreciated the emphasis on quality and value. This suggests that Queen Nails Of Holt, LLC has efficient operations that prioritize customer satisfaction. Furthermore, a customer mentioned that despite visiting on a busy day, they were still satisfied with the service and results, indicating that the salon can effectively handle high demand.

However, there are also several weaknesses that have been mentioned in the comments. One recurring issue is the state of the nail files. One customer noted that the salon needs to update their nail files, which implies that the tools used may be worn out or not up to industry standards. This could potentially affect the quality of the services provided.

Another weakness mentioned is being shorter staffed at times. This can result in longer wait times for customers, as stated by one comment where they had to wait for approximately 15 minutes for the previous client to finish. Being short staffed may also contribute to rushed services, as mentioned in one review, wherein the nail technicians seemed to be in a hurry. Rushed services can impact the overall quality of the nails and may lead to unsatisfactory results.

One significant weakness pointed out by a long-time customer is the price increase. The customer mentioned that the prices almost doubled before Covid, leading to dissatisfaction. This suggests that the salon may not provide justified quality in relation to the increased prices. Another comment supports this sentiment, stating that the nails did not look like the pictures shown and expressing disappointment with the overall quality of the services. The dissatisfaction with the quality was said to be attributed to rushed services by the nail technicians, potentially due to pressure from the owner.

Additionally, a negative experience with one of the owners was mentioned in one review. The customer commented on being treated with disrespect and receiving unsolicited remarks about their appearance. This reflects poorly on the professionalism and customer service exhibited by the owner. Such experiences can negatively impact the overall reputation of the salon and discourage potential customers from visiting.

In conclusion, Queen Nails Of Holt, LLC has several strengths including prompt seating and service, engaging staff, talented technicians, and efficient operations. However, there are also weaknesses such as outdated nail files, occasional shortage of staff, increased prices without commensurate quality, rushed services, inconsistent results, and negative experiences with the owner. It is essential for the salon to address these weaknesses in order to improve customer satisfaction and maintain a positive reputation.

Best TL Reviews

So I just moved here and I needed to find a new nail salon. So I shot over to google and started reading reviews on the salons near me. I clicked this one first as it was the closest one to my house, the review actually terrified me. I had no choice the quicker the better. So I went against what the reviews told me, I called made an appointment.

Upon getting here I was seated immediately and my gal got to work. I was missing two nails and my nails were beat up from moving.

All throughout the process I tried to find the reasoning for all the bad reviews. The only room for improvement I found were they need update their nail files soon, and being shorter staffed.

All around me the staff was engaging with their clients and making sure they were happy throughout the process. I was seated quickly so I think I’m regards to those reviews just make an appointment before hand.

I am very pleased and will be returning.

Came in on a Monday at noon for a pedicure, i was seated right away. I had to wait approximately 15 minutes for the lady to finish the other client. While i waited she did fill the tank, with warm water for my feet to soak. Very satisfied with the service, and my results!

I was a long time customer of queen nails—however, a bit before Covid they almost doubled their prices. A set I would normally pay 35 for there quickly became 65-70. That is not a crazy price, however I was not receiving that quality. The nail techs are usually rushed, either on their own or by the owner. My nails usually didn’t look like the pictures I showed. My last straw was showing up not looking my best and being treated with more disrespect and also had the owner look at my eyebrows, make a face, and tell me I needed them done and offered her service. It’s not horrible, but there’s much better out there

Love coming here with my mom and having wonderful Bea do our nails, she is very talented and patient. Highly recommend Bea

Full set of “ole fashioned acrylics” having been in the business while I lived in Florida before the gel-craze - I know quality when it’s sitting right across from me #11 Sat 3/11/2023 A job well done! Very pleased with the efficiency of which this business is ran! Thank you for keeping Quality & Value an important way of how you operate Queen Nails & staff! ????

First of all, they give a price for the job, then after they get done, charge more. My daughter got her nails done there for a birthday present, and 4 days ago one came off and her real nail underneath was broken. She has been using nail glue and bandages, but tonight she was chasing her baby's diaper and her nail broke more! It's almost completely off. We will never use this place again. My suggestion? Don't waste your money. You're DEFINITELY not gonna get what you pay for!

They do a great job here. $60 for 2 replacement nails, color& design.

Absolutely love this place! It's not super expensive and they all are so sweet! Bee is definitely my favorite she always does a great job!! But everyone here is amazing and does a fantastic job