Quick Facts About Future Nails & Spa
Future Nails & Spa has received a mix of positive and negative feedback from customers. In order to provide an objective analysis, we will examine the strengths and weaknesses of the salon based on the comments provided.
Strengths:
1. Excellent service: Many customers praised the salon for its exceptional service. They mentioned that the staff always worked with them to accommodate their needs, even without an appointment. This shows that the salon prioritizes customer satisfaction and is willing to go above and beyond to ensure a positive experience.
2. Skillful nail technicians: Several comments specifically mentioned the skill and expertise of certain nail technicians, such as Vivian and Lisa. Customers appreciated their attention to detail, quick and efficient service, and the overall quality of their work.
3. Clean and renovated salon: One customer mentioned that the salon had recently been renovated and was kept clean. This indicates that Future Nails & Spa takes pride in maintaining a pleasant and hygienic environment for its customers.
4. Longevity in business: One customer stated that they had been going to Future Nails & Spa for over a decade. This suggests that the salon has built a loyal customer base over the years, which is a testament to its ability to provide consistent and satisfactory services.
5. Variety of services offered: Another customer mentioned that they had utilized various services at the salon, including nails, feet, eyelashes, and eyebrows. This indicates that Future Nails & Spa offers a wide range of services to cater to different customer needs and preferences.
Weaknesses:
1. Inconsistent quality: Multiple customers expressed dissatisfaction with the quality of the nails and polish applied at Future Nails & Spa. Some mentioned that the gel polish did not last more than a week and chipped easily, while others experienced uneven nails or bubbles in the polish. This suggests that the salon may have inconsistencies in the skills and techniques of its nail technicians, leading to varying results.
2. Overpricing: One customer mentioned that they felt the salon was overpriced, especially considering the mediocre quality of the services. Another comment mentioned an abrupt price increase without a clear explanation. These experiences raise concerns about the salon's pricing policies and transparency.
3. Lack of professionalism: One negative comment mentioned that the nail technicians were often busy joking, talking to each other, or on the phone instead of focusing on their work. This indicates a potential lack of professionalism and attentiveness, which may affect the overall customer experience.
4. Customer service issue: One customer described a negative experience with the owner of Future Nails & Spa. They felt disrespected and targeted when questioned about an unexpected price increase. This incident raises questions about the salon's customer service and communication practices.
In conclusion, Future Nails & Spa has strengths in terms of excellent service, skillful technicians, a clean and renovated salon, longevity in business, and a variety of services offered. However, weaknesses include inconsistent quality, potential overpricing, lack of professionalism, and a customer service issue. It is important for the salon to address these weaknesses to improve customer satisfaction and maintain a positive reputation in the industry.
Best TL Reviews
Very pleased with there service , amazing prices, always work with me to come in even with no appointment and hospitality is on point . Vivian is my nail stylist for the past few months and they have my business as well my recommendations . Vivian ( Table 2 ) is phenomenal. Time is everything to me and she is quick , knows what she is doing , double checks everything and on point . I highly recommend her !! She won’t disappoint. Pleases to all your needs . For my pedicure I just tried today my first time and it was Alexa . Honestly had to say she did amazing . Adding acrylic to feet , getting the ingrowns out and she did what she needed to do for her time . She double checked everything and made sure it was relaxing as I sat relax , watch and she did her magic . I appreciate all the kind service and can’t wait to use there service again next time ! Thank you ???? Happy holidays !
Everything is MEDIOCRE & OVERPRICED from this place. Got an eyebrow wax once from them, it was UNEVEN! Gel polish doesn’t even last a week …. After this happened to me for the 3rd time, I came back within a week to request a color change & they charged me $35 for the same thing to happen again! She filed my nails AFTER polishing because they can’t shape for s**t! As you can see that is a fresh set CHIPPING. I wouldn’t even give them give them my money for a set removal which they probably would’ve charged for as well. I RIPPED them off. NEVER AGAIN… would give 0 stars if I could. Go anywhere else on wood ave it’s plenty to choose from!
LISA IS THE BEST! she's kind and very skillful but most of CARES ❤ she was so careful and stern with my hands. She also explained the best and quickest process to do the color I wanted. She ensures there were going to be no gaps during my re fill. She let my son sit next to me as well. Her service was just impeccable. But on top of that- my nails came out exactly as I envisioned them! The shape and color was perfect. She is so awesome. I will be seeing her from now on!
I had been coming to this place for several months since I had moved to the area and the location was convenient. I always went to get a filling for my UV gel nails … but after just 3 days, the polish would start to chip out in pieces, and I always came back thinking maybe I just needed a different nail technician since they have a handful of them … I kept coming back and continued to be unhappy with the quality of the nails no matter who did my nails. I knew I was done when again I went to get my nails done, and not only was the polish chipping a couple of days later, but one of them had a big bubble in the middle that bursted and left my nail with a big circle without nail polish. It looked ghetto. I mean, the price was cheap - $35 for a fill in is cheaper than a lot of other places .. but you get what you pay for. They use cheap materials, a thin coat of nail polish, and they’re more busy joking, talking to each other or on the phone than paying attention to the job they’re doing…. Today, I drove 1 hour away to get my nails done at a different place that I used to go to when I worked in North Jersey, and I will continue to drive 1 hour because it’s worth it if you get better quality nails.
I’ve been going here for over a decade. I either go to Michael or Vivian. They do my nails exactly how I like. The salon is recently renovated too. It’s kept clean. Priced fairly well. If you have an appointment, then you’re in and out. Anyone looking for their nails done…go see Michael or Vivian.
I have always come here but after today I will never be back my nails look like a 5 year old did them.
I came across an uncomfortable experience with future nails that left me feeling shocked and disrespected. From the OWNER! each time I came here my sets were 65 dollars. I went today and was told 85… I then ask further questions as to why? I get inflation but please don’t make up your own prices and then kick people out when they feel you are targeting them ! Will never come BACK!!!!!!!!!!
I love Future Nails, been going there 25 Years. Mike and Vivian are Family to me and Always take good care of my Nails, Feet, eyelashes, and Eyebrows. I recommend them..
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Opening Hours
| Monday | 09:00 AM - 07:30 PM |
|---|---|
| Tuesday | 09:00 AM - 07:30 PM |
| Wednesday | 09:00 AM - 07:30 PM |
| Thursday | 09:00 AM - 07:30 PM |
| Friday | 09:00 AM - 07:30 PM |
| Saturday | 09:00 AM - 07:30 PM |
| Sunday | 09:00 AM - 05:00 PM |
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