Quick Facts About Bok Beauty Supply Store
Bok Beauty Supply Store has a range of strengths and weaknesses, as mentioned in the comments above.
One strength of the store is its wide selection of products. Customers appreciate the variety of weave, hair care items, body oils, face masks, and hello kitty and kawaii character items available. This wide selection allows customers to find exactly what they are looking for in terms of their beauty needs.
Another strength of the store is the friendly and helpful staff. Customers mentioned that the lady behind the counter was extremely friendly, greeted them with a smile, and even engaged in conversation. The staff's positive attitude and willingness to assist customers can create a pleasant shopping experience.
Furthermore, customers appreciate the prices of certain products in the store. Some mentioned that the prices were great and even 20% cheaper compared to other beauty supply stores. This affordability can attract more customers and build loyalty among existing ones.
However, one major weakness highlighted in the comments is the high prices of the wigs. Some customers felt that the wigs were overpriced, especially when compared to other hair stores in different locations. This could cause customers to seek alternative options for purchasing wigs, such as driving to Jacksonville to find cheaper alternatives. To retain customers, the store should consider adjusting its pricing strategy to be more competitive within the market.
Another weakness mentioned is the unprofessional and rude behavior of some employees, including Bok's son. This can leave customers feeling unwelcome and unsatisfied with their experience. Poor customer service can lead to negative word-of-mouth and possible loss of customers. The store should invest in training employees to provide quality customer service and ensure a welcoming atmosphere for all customers.
Additionally, some customers mentioned that the in-store customer service could be improved. They feel that each time they visit the store, the level of customer service remains consistently low. Customers expect consistent and high-quality service, so the store should take note of this feedback and address any internal issues that may be causing the poor customer service experience.
On a positive note, customers appreciate the friendly attitude of Bok herself. They find her to be generous, funny, and enjoyable to interact with. Bok's friendly demeanor can create a positive and welcoming environment for customers.
In conclusion, Bok Beauty Supply Store has strengths such as a wide selection of products, friendly staff, and affordable prices for certain items. However, the store needs to address weaknesses such as high prices for wigs, unprofessional behavior from employees, inconsistent in-store customer service, and ensure a consistently positive experience. Addressing these weaknesses will help to retain customers, attract new ones, and create a strong reputation in the community.
Best TL Reviews
Most of all her wigs over priced. I bought a lace front from Bok and took the same wig to Jacksonville to a hair store and the one in Jacksonville was much cheaper! She's gonna lose customers who are willing to drive to Jacksonville especially since the economy is the way it is now. I just feel like that she doesnt care about her customers. The price of food is high, gas prices are up, the cost of living is up so why try to drain out your customers Bok? The black community is the reason you are successful right now. I have been telling everyone that we need to support of black businesses. Support the black people who have hair stores! And that's what I'm doing i will never buy anything from Bok again. Have a blessed day.
If I could give 0 stars, I would. The prices are ridiculous and the employees (including Bok’s son) are very rude and unprofessional. They definitely made me feel unwelcome and rest assured, I’m never going back again. If you need to go to a good beauty supply store, I recommend going to Beauty One. Better prices and decent customer service.
They have a very wide selection of weave. There body oils sell so good. They have face mask both wash able and one time use. They have many hair care items. I love there hello kitty and kawaii characters items. I love the really friendly attitude of this store.
Good variety and lots of choices of Hair Care products. Staff is friendly and helpful.
The lady behind the counter was extremely friendly and very helpful. She greeted us with a smile and even conversed with us a while. The prices for what I was looking for were great! The product I bought was about 20% cheaper than the local Sally's.
Great selection, good prices and we love Bok. She is so friendly, generous and funny. She has whatever you need for a great look including very high quality hair and hair care products. Also I find sandals in colors I usually can't find anywhere else. Love this store!
They do have a large selection. But the instore customer service isn't so good. I've been in this place 3x and it's always the same.im new in the area and unfortunately this is the only place around town.the wigs are overpriced if you asked me, especially the synthetic ones.theh could do a little better on prices though.
Miss.bok is always so friendly when we come in, she has a wide variety of hair and makeup products for a great price! All of her locations are very helpful and friendly. Definitely recommend over any beauty supply.
Bok Beauty Supply Store Info
Amenities
Service options
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In-store shopping
Accessibility
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Wheelchair accessible entrance
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Wheelchair accessible parking lot
Planning
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Quick visit
Today
Opening Hours
| Monday | 09:00 AM - 06:00 PM |
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| Tuesday | 09:00 AM - 06:00 PM |
| Wednesday | 09:00 AM - 06:00 PM |
| Thursday | 09:00 AM - 06:00 PM |
| Friday | 09:00 AM - 08:00 PM |
| Saturday | 09:00 AM - 08:00 PM |
| Sunday | 02:00 AM - 06:00 PM |
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