Quick Facts About BROS NAILS SPA
BROS NAILS SPA is a nail salon that has received mixed reviews from customers. While some customers have had positive experiences and commended the salon for its attentive service and skilled technicians, others have expressed dissatisfaction with the long wait times, poor quality of work, and lack of professionalism.
One of the strengths of BROS NAILS SPA, as mentioned by several customers, is the efficiency and attention to detail of the technicians. Customers have praised Erick, Kevin, Ms. Kim, and Kelvin for their excellent work in both pedicures and manicures. These technicians have been commended for their ability to produce beautiful and visually appealing nail designs, as well as their speed in completing the service. This efficiency is valuable for customers who are looking for a quick and satisfactory nail service.
Another strength mentioned by loyal customers is the salon's commitment to customer satisfaction. The salon apparently takes the time to fix any issues pointed out by the customer. This attention to detail and willingness to rectify any mistakes demonstrates a dedication to delivering a positive experience for customers. The fact that some customers have been going to BROS NAILS SPA for years is a testament to the quality of service they receive and indicates the strength of their customer service.
Customers have also praised the waxing services provided at BROS NAILS SPA. The unnamed lady who waxed one customer's eyebrows and lip did an excellent job, according to the satisfied customer. This suggests that the salon has skilled estheticians who can provide a range of services beyond just nails, adding to the overall appeal of the salon.
However, several weaknesses have been highlighted in the comments as well. One common complaint is the long wait times experienced by some customers. One person mentioned it taking three hours for a simple white polish, despite the salon not being busy. This indicates a lack of efficiency in managing appointments and suggests a potential weakness in their scheduling and time management practices.
Another weakness mentioned by a customer is the poor quality of work. This customer expressed disappointment with a "raggedy bulky set" of nails, indicating that the technicians did not achieve the desired outcome. Additionally, the same customer mentioned being cut with a drill during the service, which is a serious concern for safety and hygiene. This raises questions about the training and oversight of the technicians and highlights a weakness in their attention to detail.
One customer specifically mentioned a language barrier issue, stating that their concerns were dismissed and that the staff did not display proper manners. This lack of professionalism and communication skills can be a significant weakness for a service-based business, as it can result in a negative experience and deter potential customers.
The customer who left the lengthy negative comment mentioned being charged more than the advertised price and receiving subpar service. This suggests a potential weakness in their pricing practices and transparency, as well as a lack of consistency in the quality of service provided by different technicians.
In conclusion, while BROS NAILS SPA has received positive feedback for the efficiency and skill of some of their technicians, as well as their commitment to customer satisfaction, there are notable weaknesses that have been highlighted in the comments. These weaknesses include long wait times, poor quality of work, lack of professionalism, potential language barrier issues, and pricing discrepancies. It is important for the salon to address these weaknesses to ensure consistently positive experiences for all customers.
Best TL Reviews
This was by far my worst experience at this establishment. I thought it would be a quick in and out since they were not busy but it took 3 hours for a basic white polish. The set is lumpy and way too much polish was used. Last but certainly not lease they cut me with their drill smh. I was charged $91 for this raggedy bulky set.
Erick did my pedicure fantastic very efficiently and detailed how I like it! Kevin did my full set acrylic manicure very beautifully & efficiently! I forgot her name but the lady also waxed my eyebrows and lip very good! There service is A1! 100/10! I most definitely recommend this nail salon to anybody around the area
I am a loyal client of Bros Nails Spa! I am very particular about the way my nails look and Bros Nails never disappoints. They are patient and detailed, and will always take the time to fix any little thing you point out to them! They go above and beyond to make sure my nails look just the way I like them, and that’s why I’ve been getting my nails done here for years and will keep going back!
They did so good on my nails especially Ms. Kim and Kelvin they did my nails and pedicures soo pretty service was good everyone was nice and respectful and they were very fast and i was a walk in so i rate 5 stars
Good pedicure! Amazing!! The pedicure was absolutely amazing. I was relaxed and the tech took her time to give me a deluxe package. I got both big toes entirely blinked out. She placed each rhinestone symmetrically after the other covering the entire toe and two weeks later, my stones are still on. I will return. Thank you for fine service.
Kevin did an amazing job! I left very very satisfied and will go back to him. Thank you
Yessie is awesome if you're looking for a mani and pedi. Everyone there is nice and friendly. Tony is excellent with over lays and pedi's.
Muy pero muy molesta sali de este lugar , el cliente es uno -y me hicieron sentir comonsi andaba en servicios de gratis en escuelas de práctica - Me dijeron que el set de gel mani y pedi $59 me cobraron $75 mas tax obviamente, y el trabajo malisimo , el servicio ni se diga , la persona que me hizo el pedi de lejos se notaba que no tiene experiencia me corto un tremendo pedazo de uña de el lado ???? y ni siquiera saludó,( ni modales mostraron ) el manicure INCREIBLE ahi sentada en la silla donde me hicieron el pedi las manos en el aire medio me pasaron una lima OSEA QUE ES ESO le dije que manicure se hacia en una mesa con las manos sumergidas en agua para que me pudiera sacar bien la cutícula, me dijo que para la próxima vez , y que no era el Fin de el mundo???? y le dije que yo era la clienta y que ademas estaba pagando no era de gratis pero de igual forma les dio igual , las uñas de las manos me quedaron con peyejos porque pues manicura ninguna me hicieron y el color con grumos y aire HELLOOOO - ni siquiera el aceite para cuticula al final y la pedi 3 veces ????y encima se molestó cuando le dije que no estaba conforme y estaba incomoda y me volvio a repetir que no era el fin de el mundo - asi que si hay algo de lo que estoy segura es de no recomendar a nadie a este lugar ????????????
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BROS NAILS SPA Info
Amenities
Accessibility
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Wheelchair accessible entrance
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Wheelchair accessible parking lot
Today
Opening Hours
| Monday | 09:30 AM - 07:30 PM |
|---|---|
| Tuesday | 09:30 AM - 07:30 PM |
| Wednesday | 09:30 AM - 07:30 PM |
| Thursday | 09:30 AM - 07:30 PM |
| Friday | 09:30 AM - 07:30 PM |
| Saturday | 09:30 AM - 07:30 PM |
| Sunday | 10:00 AM - 05:00 PM |
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Location
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