Quick Facts About Brus' Barbershop
Brus' Barbershop has a mix of strengths and weaknesses, as highlighted by the comments provided.
One of the strengths mentioned is the excellent haircut quality. Customers have consistently praised the barbershop for delivering great cuts. This indicates that the barbers have the necessary skills and expertise to produce desirable results. Additionally, the mention of "great conversation" suggests that the barbers are friendly and engaging, providing a positive experience beyond just the haircut.
Another strength is the cleanliness and efficiency of the shop. It is mentioned that Brus' is "always clean" and "always efficient." This is important for customers, as a clean environment can contribute to a pleasant experience, while efficiency ensures that customers do not have to wait excessively long for their turn.
Furthermore, the comment about both the father and son giving great cuts indicates that there is a consistency in the quality of service. Customers can expect the same level of expertise regardless of which barber they choose. This could contribute to customer loyalty, as individuals often value reliability and consistency in service providers.
However, there are also several weaknesses that have been expressed by customers. One of the most significant weaknesses is the issue with appointment availability. A customer mentioned that the shop operates on "bankers hours" and that it is difficult to get a haircut on a weekday. The customer's negative experience of being turned away before closing time reflects poor customer service. This weakness could result in customers seeking alternatives, such as franchise shops that offer more convenient hours.
Another weakness highlighted in a different comment is the dissatisfaction with a haircut. The customer mentioned that their hair was "lopsided and uneven," indicating a lack of attention to detail or precision during the service. In this case, the customer felt they were overcharged for subpar results, which can lead to feelings of frustration and a decline in customer loyalty.
There are also complaints regarding customer service and the owner's handling of a situation. One customer expressed disappointment when another customer arrived later but was given priority, resulting in a negative experience. These incidents reflect poorly on the barbershop's customer service practices and may lead to customer dissatisfaction and loss of patronage.
Moreover, a customer mentioned that the barbershop feels more like an assembly line than a customer-oriented establishment. This indicates a lack of personal connection and attention to individual customers. Some customers prefer establishments where the barber takes the time to know them and values their presence. This weakness could impact customer loyalty, as individuals often seek personalized experiences and a sense of connection with service providers.
In conclusion, Brus' Barbershop has strengths such as excellent haircut quality, cleanliness, efficiency, and consistency. However, there are weaknesses in terms of appointment availability, attention to detail, customer service, and personalized experience. It is important for the barbershop to address these weaknesses in order to retain customers and attract new ones. Improving customer service practices, increasing appointment availability, and ensuring attention to detail can contribute to a more positive overall experience for customers.
Best TL Reviews
Bankers hours make it tough to get a haircut on a weekday. I walked in nearly 20 minutes before they closed with no one else in the shop and they turned my business away. Rather give my business to the franchise shops.
Excellent haircut every time. Also great conversation. I've gone for approximately a year now, and I'll be back again in a couple of weeks. Highly recommend.
EDIT 3 star --> 2 star
My hair has grown in and it's literally lopsided and uneven. For $30 total I got taken for a ride
The owner is nice but honestly didn't do anything that I asked him regarding my hair, I said I liked it and left a nice tip. I hadn't had my hair cut in a long time. I should just start telling barbers they did a bad job when they do - it seems to happen every time
Brus's is the best! Always clean, always efficient. Both father and son give great cuts!
Stopped going there several years ago. Always crowded, but there isn't that feeling they care you are there. More like an assembly line than customer oriented. I prefer a barber that takes the time to get to know you and always seems happy you arrived.
Never again.
Been a regular since these guys opened, came in this morning for a haircut and shave, waited 30 minutes, went to get my cut and some asshat who arrived 10 minutes after us decided he came first and deserves to go, we kindly explained we were here first and the owner decided to side with him rather than us. Been in the customer service industry for 10 years and I can tell you this is the perfect example how NOT to handle this situation. Both my father and I will not be returning to this business again.
Best Barber in the area. I have been going since day one. Nothing has changed. The father and son team makes you feel like you're getting a hair cut in your own home. Won't find a better price for the great cut you get here.
Got in got my hair cut when I couldn't get in down the street...as I did....Chef Dave at it again
Brus' Barbershop Info
Amenities
Accessibility
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Wheelchair accessible entrance
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Wheelchair accessible parking lot
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Wheelchair accessible restroom
Amenities
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Gender-neutral restroom
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Restroom
Today
Opening Hours
| Monday | Closed |
|---|---|
| Tuesday | 09:00 AM - 05:00 PM |
| Wednesday | 09:00 AM - 05:00 PM |
| Thursday | 09:00 AM - 05:00 PM |
| Friday | 09:00 AM - 05:00 PM |
| Saturday | 08:00 AM - 03:00 PM |
| Sunday | Closed |
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