Lovely Nails

+1 410-282-7300

3205 North Point Rd, Dundalk, MD 21222 United States of America

Open Today: -

Quick Facts About Lovely Nails

Lovely Nails Place has received both positive and negative feedback from customers, indicating a mixed reputation. In order to fully analyze the strengths and weaknesses of the salon, we will examine the comments provided.

Starting with the strengths, many customers have praised aspects such as friendliness, professionalism, and the clean atmosphere of the salon. One customer specifically mentioned that the atmosphere made them feel more at ease and comfortable. This indicates that the staff at Lovely Nails Place prioritize customer experience and strive to create a pleasant environment for their clients.

Another strength highlighted by customers is the quality of the services provided. Several customers mentioned that they received great nail and pedicure services. One individual even stated that they had been going to the same nail stylist for approximately 10 years and expressed their satisfaction with the professional and friendly service received. Additionally, another customer stated that the gel nails they received lasted for about three weeks, indicating a long-lasting and durable result.

Prompt service and fair prices are also strengths mentioned by customers. One customer mentioned that the salon provides fast service, indicating efficient time management. Another customer praised Lovely Nails Place for offering fair prices and great work, indicating that the cost of services is reasonable and the quality of work is satisfactory.

Despite these strengths, there are also several weaknesses pointed out by customers. One common complaint is the lack of attention to customer preferences. One individual mentioned that they had to finish shaping their nails to their liking as the technicians did not fully meet their expectations. Another customer stated that the nail technician did not execute their specific request and proceeded to put swirl marks on their nails. This indicates a lack of attention to detail and a failure to fully fulfill customer requests.

Another weakness highlighted is the issue of inconsistent quality due to different technicians. One customer mentioned that their first visit was great, but subsequent visits were disappointing. They cited an instance where a different technician charged them for a design they did not want, resulting in a high bill for a service they did not fully enjoy. Another customer had a similar experience where the replacement technician did not meet their expectations and rushed the service. This inconsistency in quality can lead to dissatisfaction and inconsistency in customer experiences.

Pricing is also mentioned as a weakness by some customers. One individual mentioned being surprised by the high price of services, particularly the additional cost of gel nails. This indicates that the salon may not effectively communicate all pricing details beforehand, leading to customer dissatisfaction and surprise at the checkout counter.

Lastly, some customers felt that the staff and technicians lacked a personal touch and did not remember or engage in casual conversation. This may create a less welcoming atmosphere and make customers feel like their business is not valued.

In conclusion, Lovely Nails Place has a number of strengths such as friendly and professional staff, a clean atmosphere, efficient service, fair prices, and high-quality work that lasts. However, there are also weaknesses that include inconsistency in meeting customer preferences, lack of attention to detail, inconsistent experiences due to different technicians, surprise pricing, and a lack of personal interaction with customers. By addressing these weaknesses, Lovely Nails Place could potentially improve customer satisfaction and enhance their overall reputation.

Best TL Reviews

They did my nails way too thick and the tech Kim was really rude about my medical condition aloud in front of customers. I felt really embarrassed but I had a really nice pedicure but I wouldn’t return here ever again.

Friendly and professional a clean atmosphere with awesome ladies making you feel more like you. Love this location, got my eye brows, pedicure and a simple nails.

I love this nail salon! Always have time for me. Never rush the job. They listen to what I want. I give 4 stars bc I usually have to finish shaping to my liking, but I'm OCD so....yeah.

Ms. Nary is the nail stylist you have to see. My fiancee and I have been going to her for approximately 10 years. Very professional and friendly and great nail service!????

Fast. Fair prices and great work. Gel last forever from lovely nails. These are about 3 weeks old

It was basic nothing special I was a bit disappointed that my Pedicure didnt last that long

the place is very nice and they do a good job, i went in and got a pedicure and my nails painted, both in gel. when i go to pay they told me 85$ ????. i asked why it was so much and they said the gel was 30$ extra. very nice place but not worth the price!

I have been coming to this place for a few months now. The first visit was awesome! The nail tech did exactly as I requested, which prompted me to return. The second visit was eh, the tech seemed rushed, which I understand being busy. The third, forth and fifth time were horrible. The second nail tech did not give me what I requested and proceeded to put swirl marks on each finger tip because she couldn't execute a straight paint line. Then charged me a fee per nail that SHE HAD to put lines on. Didn't want or like the lines, but much better then a jagged French tip. Paid over $50 for something I hated! I never complained, just accepted what she had done and made a mental note not to return to her chair again. The last time I went, it wasn't busy at all but they called the male owner (I think?) to come do my nails because they had appointments coming in. I waited 15m for him to show up, he gave me 2 hasty coats and one top coat. I type daily, so I asked for an additional coat of clear so it would last the full 2 weeks..he told me no, come back when they chip? I now have 2 chipped nails and 4 days until my next mani. Unless I want to go pay to have them fixed + tip him again.

I get a simple manicure with gel polish. My real nails, no tips put on. Basic polish and occasional one finger design. What's the issue? This should be an easy tip for someone but they seem to not want my business, just my money. They never remember who I am, they never speak casually (talk to each other, only speaking to ask "what you want") and the work is mediocre at best. If you do go, I highly suggest you call ahead or wait for the lady who works up front, she is the reason this review received 2 stars at all.