Quick Facts About BSW Beauty - Westhill
BSW Beauty - Westhill Place, also known as BSW, is a beauty supply store that sells hair extensions, wigs, and hair care products. Based on the comments provided, it is possible to evaluate the strengths and weaknesses of the store.
Starting with the strengths, one customer mentioned that the prices at BSW are reasonable and that they always have what is needed. This indicates that the store offers competitive pricing and a good selection of products. Additionally, another customer praised the staff for being friendly and helpful, which suggests that BSW has good customer service.
Furthermore, the manager of the store went above and beyond to provide excellent customer service to a customer who traveled a long distance to make a purchase. This dedication to customer satisfaction, even when it meant staying open past closing time, demonstrates a commitment to meeting customer needs and building a positive reputation.
Another customer mentioned that one particular staff member helped them immensely and praised the store for their customer service, knowledge, and quality hair supplies. This indicates that BSW has employees who are knowledgeable and can assist customers in finding the right products for their needs.
However, the weaknesses of BSW also become apparent from the comments. Firstly, several customers complained about the manager or employees' rude behavior. One customer described the manager as the rudest person they have ever encountered, treating both employees and customers poorly. Another customer mentioned that the employees should be trained in customer service skills.
Furthermore, a couple of customers mentioned that there were issues with the advertised prices not matching the actual purchase prices. One customer felt that this was a bait and switch operation, with the store refusing to honor the prices labeled on the products. Another customer advised future customers to carefully monitor the cash register's screen to ensure the correct prices are charged and suggested documenting any discrepancies.
Additionally, some customers expressed dissatisfaction with the store being out of stock on many items, along with perceived price gouging. One customer also criticized the lack of English language skills among the Asian employers, which impacted their shopping experience.
Moreover, there were complaints about the store's return/exchange policy. One customer purchased a damaged item but was not informed about the no returns or exchanges policy until after the purchase. This led to frustration and a negative shopping experience. Another customer mentioned being denied an exchange for a wig, despite not being informed of this policy before the purchase.
In conclusion, BSW Beauty - Westhill Place has a few notable strengths, including competitive prices, a good product selection, and friendly staff who provide excellent customer service. However, the store has several weaknesses, such as issues with correct pricing, rude behavior from management or employees, stock shortages, language barriers, and an unfavorable return/exchange policy. These weaknesses may impact the overall shopping experience and customer satisfaction at BSW.
Best TL Reviews
Thomas is the most Rudest person I have ever seen he treat his employees and customers like they are slaves and very controlling
This is the second time that I have visited this location and found that the advertised prices are not the actual purchase prices. This time, after looking around the store for 35 minutes, I decided on my products. When cashing out I was told that the package which was labeled $5.99 would actually be $7.99 (I was purchasing 3 of the same item). The manager acknowledged that it was the stores error but refused the honor the price on the tag. I promptly left all of my items which would have totaled about $50 at the register and left. This feels like a classic bait and switch operation and I refuse to believe that the same circumstance occurred on 2 separate occasions with completely different products. I encourage future customers to carefully monitor the cash register's screen. Also, those experiencing similar situations please document and follow up with reviews!
I go there at least once or twice a month for my daughter's hair supplies. Prices are reasonable. They always have what you need. Staff is friendly and helpful
The store was out of stock on many items. The store is price gouging, the customer service sucked. The ghetto fabulous employees should be trained in customer service skills. I will never visit there again if I'm shopping for myself. The Asian employers Do Not speak english. Awful experience.
Bought something for the first time ever here, and it was damaged when i got it out of the box. Shocker, no returns or exchanges once it’s purchased. I legit bought it less than 24hrs ago. I wish You guys told me that at checkout because honestly, I probably Wouldn’t have bought it. Everyone that works here is rude AF also. I felt so out of place and was being stared at the entire time i was shopping. Don’t waste your money at this sleazy “business”
Impeccable service!!! I traveled all the way from Ft. Drum NY to come to this hair store. I was 20 minutes away from closing time for this store and the manager kept his store open 5min past his closing time to allow me and my family to come and purchase some items. The store owner even called me to tell me if I ever needed to make a purchase from him to give him a call and he would help me out !!! Thank you for being so kind and demonstrating exemplary customer service!!
BSW helped me understand what I needed to satisfy my demand and how I wanted to look,and helped me with education concerning hair extensions and wigs. One particular staff helped me immensely and I highly recommend this facility for best customer service, best knowledge, and best hair supplies.
Thank you BSW.
I come in the western lights store and buy hair 4 to 5 times a month .I came in before closing last night and was kinda rushed out Halfway down the street I realize I already had that wig Being that they was closed ,today I came to exchange it ,then he told me HE COULDNT EXCHANGE WIGS but i was not told this before purchase but only after (Which is located on the bottom of the receip) so how was I to know .or decided rather to buy if I didn’t know until after I already brought it.??..as much money as I spend there to be treat like that and he was the one who cashed me out ..last night smh ,I PROMISE YOU,will never get my service again.
BSW Beauty - Westhill Info
Amenities
Service options
-
In-store shopping
Accessibility
-
Wheelchair accessible entrance
-
Wheelchair accessible parking lot
Planning
-
Quick visit
Payments
-
Debit cards
-
NFC mobile payments
-
Credit cards
Today
Opening Hours
| Monday | 09:30 AM - 07:30 PM |
|---|---|
| Tuesday | 09:30 AM - 07:30 PM |
| Wednesday | 09:30 AM - 07:30 PM |
| Thursday | 09:30 AM - 07:30 PM |
| Friday | 09:30 AM - 07:30 PM |
| Saturday | 09:30 AM - 07:30 PM |
| Sunday | 02:00 AM - 05:00 PM |
How to go there
Location
Places
Other Places
12. Concord Mall
15. Nails Spa