Butterfly Nails & Spa

+1 573-468-6888

219 E Springfield Rd, Sullivan, MO 63080 United States of America

Open Today: -

Quick Facts About Butterfly Nails & Spa

Butterfly Nails & Spa has both strengths and weaknesses based on the comments provided. In analyzing the feedback, we can identify the following points:

Strengths:

1. Quick and efficient service: One customer mentioned being in and out of the salon within an hour, which suggests that the nail technicians work efficiently and provide timely service.

2. Skill in achieving desired results: A positive review praised the salon for delivering exactly what the customer asked for, resulting in a perfect manicure and pedicure. This indicates that the salon has skilled technicians who can meet customer expectations.

3. Accommodating staff: Another customer mentioned that the salon stayed open later than usual to accommodate their nail appointment. This demonstrates a willingness to go above and beyond for their customers.

Weaknesses:

1. Poor communication and customer service: Several reviewers mentioned that the technicians were on the phone or not attentive during their appointments. This lack of communication prevented customers from expressing their desired nail preferences and receiving the service they expected.

2. Rough treatment and injuries: Multiple customers complained about experiencing painful and rough treatment, resulting in bleeding nails and cuts. This indicates that certain nail technicians may not handle clients' hands and nails with the necessary care and attention, leading to negative experiences.

3. Inconsistent nail quality: Customers reported issues of crooked and lifting nails, suggesting that there may be a lack of consistency and attention to detail in the work performed at the spa. This inconsistency can result in a less polished and professional finish for customers.

4. Limited options and refusal of services: One customer mentioned that the salon refused to perform a specific nail style, which may indicate a limited range of nail services or a lack of willingness to cater to different customer preferences.

5. Pricing concerns: A customer expressed discontent with the price she paid, feeling that the service she received did not justify the cost. This suggests that the salon may be overpriced or not providing an overall satisfactory experience for the price charged.

In conclusion, Butterfly Nails & Spa has some areas of strength, such as quick service and the ability to deliver desired results. However, the salon's weaknesses are evident in poor communication, rough treatment, inconsistent nail quality, limited service options, and potential issues with pricing. Addressing these weaknesses could greatly improve customer satisfaction and the overall reputation of the establishment.

Best TL Reviews

Went to get a fill and new color for valentines day. I picked out a deep red and valentines day and asked if she can make it matt and she said yes. First off she was on the phone the whole time so I couldn't say much to her regarding how I wanted my nails. She went and got a different color than I wanted and put it on. It was brown not the deep red I wanted. Then as she is using a file on my nails she is being extremely rough and made 4 of my nails bleed. Here I am 6 hours later and my nails still hurt. she filed them way too narrow and not to mention about all of them are crooked! It was the worst nail experience I've had

Honestly, the lady rushed through the entire thing!! It feels like the nails are gonna pop off… some of the nails are faced upwards… I just feel like she didn’t take her time like most places do… definitely wasn’t worth $55

Cuzzo was so rough with my hands and she was disrespectful and they lopsided and they’re over priced

I was very happy with the look of both my manicure and pedicure, however from too much filling 3 of my fingers were cut/bleeding along my nail. Accidents happen but ouch!

I went in at 2:30 was out by 3 very gentle, said I had pretty skin friendly and sweet! What I asked for and what I got. Literally perfect!:))

I live in FL, visiting for a wedding, scheduled this appt.

Immediately nail stylist was NOT friendly & asked me where I had nails done prior, asking if it was another local salon.

I wear dip/powder. 1st, all of old polish not fully removed & she refused to do an ombre style glitter highlight over black polish

I went to get my nails done the other day but whenever I called the lady said they were about to close. I was going to make an app for the next day but she told me should wait for me. Emily did my nails and she did a wonderful job. She also stayed an hour later just to get them done.

Nails were crooked, the nails lifted off my natural nail beds, and she cut my skin and made it bleed. Never coming back :(