Quick Facts About Cafe Morso, Bromsgrove
Cafe Morso in Bromsgrove Place has a number of strengths and weaknesses, as evident from the comments above.
One of the strengths mentioned by customers is the delicious food and coffee served at the cafe. This suggests that the quality of the food and beverages is highly appreciated by customers and is a positive aspect of the cafe. Additionally, the reasonable prices are also highlighted as a positive aspect, indicating that customers feel they are getting value for their money.
On the other hand, one of the major weaknesses mentioned by customers is the poor service they experienced. Multiple customers complained about long wait times for their food and beverages, with one customer even mentioning that their order was given to another table. This suggests a lack of organization and efficiency in the cafe's operations. The comments also indicate that there is a lack of staff, both in the front and back of the house, which further contributes to the slow service. This is a significant weakness that can leave customers frustrated and dissatisfied.
Another weakness mentioned by a customer is the lack of recognition for a loyalty card. The customer felt embarrassed and inconvenienced when questioned about the card and was not given the free drink they were entitled to. This highlights a lack of attention to customer loyalty and may discourage customers from returning to the cafe.
Furthermore, a customer mentioned that they did not receive a refund for a cancelled order, despite being promised one by the staff. This indicates a lack of follow-through and poor customer service, as the customer had to wait for 7 days without receiving the refund. This kind of experience can leave customers feeling dissatisfied and may result in negative word-of-mouth.
Despite the weaknesses mentioned, some customers still appreciate certain aspects of the cafe. For instance, the friendly and helpful staff are mentioned as a positive aspect by one customer. This suggests that there are instances where the staff provide good customer service, although it may not be consistent.
Additionally, the decor of the cafe is highly praised by a customer, who describes it as excellent. This indicates that the ambiance and atmosphere of the cafe are appealing and contribute to a pleasant experience for customers.
Overall, Cafe Morso in Bromsgrove Place has both strengths and weaknesses. The delicious food and coffee, as well as the reasonable prices, are positive aspects that attract customers. However, the poor service, lack of staff, and issues with loyalty card recognition and refunds are significant weaknesses that need to be addressed in order to improve the customer experience.
Best TL Reviews
Delicious food and coffee. Reasonable prices.
Ordered 2 meals on a Saturday whilst there were around 5 other customers in there. We waited 50 minutes, our food was then given to another table. These customers picked up the sandwiches with their hands, realised it wasn't theirs and sent it back. We were then asked to remind the member of staff what our order was. We asked to cancel and receive a refund. Whilst explaining this to the lady at the till to process the refund, she seemed to get confused and said she would sort it so we left. 7 days later and no refund.
I had a pleasant walk to cafe morso today a lovely Sunday morning . Had asked for a hot chocolate with my reward card - which I had enough for a free drink after visiting on numerous times in alvechurch . But instead was visiting the Bromsgrove part of the chain .
Only to be questioned about the free drink and said you have a yellow star ? I said that’s your print ?? Then to be told secondly I don’t recognise this card . People behind embarrassing ?
Then for the female assistant to bring my hot chocolate over put it on the table and not say a word to me …
But then to serve two males after and laugh and talk to them ? .. I’m sorry if you do not want to give a free drink from a loyalty card do not provide them . Terrible service !
Really nice place. Lovely coffee and breakfast was gorgeous.
Staff very friendly and helpful ????
Busy Saturday morning and 15 minute wait, not a problem. Lack of staff doesn't help. Ordered food and it came in 15 mins approx, cup of tea took 20 minutes to arrive and coffee arrived after 30 minutes after food was eaten and ready to leave. Needs more staff front and back of house, shame nice place.
great coffee shop in bromsgrove - staff always very quick to help with seating menus and orders my daughter prefers the cakes and tray bakes at cafe morso especially the millionaire shortbread and the americano coffee is always good
The decor in this bar is excellent. Perfect for daytime coffee or evening drinks. Food is available. Lovely place, good value.
Would give it zero stars if it was possible. Extremely rude service, with eye rolls and sarcastic comments made in plain view regarding a wrong item. Lied about (not) having a certain milk. Just zero customer service with zero smiles, almost like we were an inconvenience to be there. Won’t be returning & do not recommend. Go to 60 Degrees up the road instead!
Place Pictures
Cafe Morso, Bromsgrove Info
Amenities
Service options
-
Delivery
-
Takeaway
-
Dine-in
Highlights
-
Great tea selection
Accessibility
-
Wheelchair-accessible entrance
-
Wheelchair-accessible seating
Offerings
-
Beer
-
Coffee
-
Healthy options
-
Wine
Dining options
-
Dessert
Atmosphere
-
Casual
-
Cosy
Crowd
-
Groups
Payments
-
NFC mobile payments
Today
Opening Hours
| Monday | 09:00 AM - 05:00 PM |
|---|---|
| Tuesday | 09:00 AM - 05:00 PM |
| Wednesday | 09:00 AM - 05:00 PM |
| Thursday | 09:00 AM - 05:00 PM |
| Friday | 09:00 AM - 10:00 PM |
| Saturday | 09:00 AM - 10:00 PM |
| Sunday | 10:00 AM - 04:00 PM |
How to go there
Location
Places
Other Places
12. Blue Cafe
13. City Pharmacy