Quick Facts About Chicago Nails
Strengths:
1. Good nail technician (Luis): One customer mentioned that their dip nails were done excellently by Luis. This indicates that there is a skilled nail technician working at Chicago Nails place who can provide high-quality services to customers.
2. Ability to replicate desired nail designs: Another customer mentioned that they showed a picture of how they wanted their nails, and the technician was able to replicate it perfectly. This suggests that the nail technicians at Chicago Nails place have the ability to understand and fulfill specific requests from customers.
Weaknesses:
1. Decline in quality: According to a customer, the quality of service at Chicago Nails place has declined since the original owner took ill several years ago. This indicates a lack of consistency and could be a cause for concern for potential customers who are seeking reliable and high-quality nail services.
2. Lack of customer service: Several customers mentioned that the customer service at Chicago Nails place is non-existent. This suggests that the staff may not prioritize providing a positive and welcoming experience for their customers. Lack of customer service can deter potential customers, as they may prefer establishments where they feel valued and respected.
3. Disrespectful treatment: One customer mentioned experiencing disrespect from the staff at Chicago Nails place. This is a significant weakness as it indicates a lack of professionalism and courtesy from the staff members. Disrespectful treatment can drive away customers and create a negative reputation for the business.
4. Inconsistency in wait times: Multiple customers expressed frustration over long wait times and inconsistent service. One customer mentioned waiting for an hour, only to be told they had to wait another 30 minutes. Additionally, another customer mentioned that a person who just walked in from the street was served before them. Inconsistent service and lengthy wait times can lead to customer dissatisfaction and may result in lost business.
5. Lack of selection and old products: Another customer mentioned that there was a very limited selection of regular polish, which was dried and old. This indicates a lack of attention to maintaining a proper inventory and providing a satisfying range of options for customers. Outdated products can also impact the quality of the service and overall customer experience.
6. Rude and unprofessional behavior: Multiple customers mentioned encountering rude and unprofessional behavior from the male technicians at Chicago Nails place. This indicates a lack of proper training and supervision of the staff. Rude behavior can greatly impact the overall experience for customers and may result in negative word-of-mouth referrals.
7. Language barriers and rudeness towards guests: One customer mentioned that the staff engaged in too much conversation in their native tongue and were rude to guests. This indicates a lack of professionalism and inclusivity, as customers should feel comfortable and respected regardless of their background or language. Such behavior can create an unwelcoming atmosphere for customers and deter potential clientele.
In conclusion, while Chicago Nails place has strengths such as skilled nail technicians and the ability to replicate desired nail designs, there are significant weaknesses that include a decline in quality, lack of customer service, disrespectful treatment, inconsistent wait times, limited and outdated product selection, rude and unprofessional behavior from staff, and language barriers that result in rudeness towards guests. These weaknesses need to be addressed and improved upon in order to provide a better overall experience for customers and improve the reputation of the establishment.
Best TL Reviews
My nails were did on Saturday morning by Sunday evening they look like i need a fill in and these are my natural nails. They're version of NO CHIP
Absolutely awful. This place has continued to decline since the original owner took I’ll several years ago. Customer service is non existent and the disrespect they attempt to have customers tolerate is completely unacceptable. If you value being respected while paying for services received please stay clear of this establishment.
Today was the worst as my daughter and I waited an hour to get told we have to wait another 30 minutes and then a costumer from the streets walks in and they take her right away. We guess you have to be known to get proper service
Great service, Stan is great....I showed him a picture of how I want my nails, he did it just like the picture....Thank you......????????
Very rude and unprofessional! The men techs are very rude. Needs better management. Just lost ANOTHER customer.
Poor service had to wait 15 min for the lady to get done eating. Very little selection of regular polish all dried and old. And I asked the young man there to check and see if my nails was dry and he just looked at me and turned back around to what he was doing.
Horrible I took my daughter here to get her nails did the pedicure was perfect her nails horrible polish around her fingers and when confronted the male nail tech began to go back and forth with me a woman at that in front of my children the other mail nail technicians didn't even interfere to just him up and also when stated the customer is always right he replied no your not and when I walked away my daughter heard him use profanity to me. I WILL NEVER GO BACK AND I WAS NOG THE ONLY PERSON TO COMPLAIN ABOUT SERVICE
I would like to make it a 5 star because Luis did an excellent job on my dip nails but the tech on the Pedi need more training overall friendly service but too much talking in native tongue very rude to guest. Use your translator if you want to know. Not nice.
Chicago Nails Info
Amenities
Today
Opening Hours
| Monday | 10:00 AM - 07:00 PM |
|---|---|
| Tuesday | 10:00 AM - 07:00 PM |
| Wednesday | 10:00 AM - 07:00 PM |
| Thursday | 10:00 AM - 07:00 PM |
| Friday | 10:00 AM - 07:00 PM |
| Saturday | 10:00 AM - 07:00 PM |
| Sunday | Closed |
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