Quick Facts About Damarys Nails
Strengths:
1. Reputation and loyalty: One customer has been going to Damarys Nails since before the salon even existed and continues to trust and support them with their nail services. This loyalty speaks to the salon's ability to consistently meet the customer's expectations and provide satisfactory results.
2. Welcoming and accommodating atmosphere: Despite some negative experiences, one customer brought their mother who doesn't usually get her nails done and felt extremely welcomed and happy. This indicates that Damarys Nails strives to create a comfortable and inclusive environment for all customers.
3. Quality of service and long-lasting results: Multiple customers have complimented the salon on the quality of their work, with one customer stating that their nails always look great and last. This suggests that the technicians at Damarys Nails have the skills and expertise to provide excellent nail services.
4. Efficiency and quick service: One customer mentions that their nails were done quickly and efficiently, indicating that the salon values the customer's time and works to provide a prompt service.
5. Professional and friendly nail technicians: Despite some negative experiences with customer service, multiple customers have praised the nail technicians for being friendly and the overall professionalism of the salon.
Weaknesses:
1. Inconsistent results and lack of attention to detail: One customer had a terrible experience with their wedding nails, mentioning that they were lumpy, short, and not at all what they had asked for. Another customer expressed dissatisfaction with a design and was charged for the removal of it, despite requesting a fix. These comments suggest that there may be inconsistencies in the quality of work provided by the nail technicians at Damarys Nails.
2. Overbooking and long wait times: One customer mentioned having to wait for their appointment and waiting for 45 minutes before being serviced on their second visit. This indicates that the salon may struggle with managing appointments and ensuring efficient service.
3. Uncomfortable salon layout: Multiple customers have complained about the discomfort of the salon layout, specifically mentioning issues with the pedicure station and manicure bar. This could negatively impact the overall customer experience and make it less enjoyable for customers to receive their nail services.
4. Lack of professionalism and focus on customers: One customer mentioned that the nail technicians would often talk on the phone or engage in personal conversations instead of focusing on the client in front of them. This suggests a lack of professionalism and may make customers feel less valued or prioritized during their salon visit.
5. Poor customer service and unsatisfactory resolution: One customer expressed frustration with the salon's response to their complaint, stating that the owners did not take responsibility and offered no resolution. This indicates a lack of accountability and customer satisfaction-oriented approach in handling customer concerns.
In conclusion, Damarys Nails has strengths in terms of its reputation, loyal customer base, quality of service, efficiency, and friendly nail technicians. However, there are weaknesses related to inconsistent results, long wait times, uncomfortable salon layout, lack of professionalism, and poor customer service. Addressing these weaknesses can greatly improve the overall customer experience at Damarys Nails.
Best TL Reviews
I went to this nail salon for my wedding nails and I really had the worst experience. It’s been a bit more than a month so I don’t remember the name of the nail tech but I had reached out to them by insta and asked them if they had everything that could make the Hailey Bieber nails and they said yes. They didn’t. My nails were apres. They looked horrible. They were lumpy and short and just not classy at all for a bride. I cried in the car afterwards and some friends helped me pay for a whole new set of nails. I’ll show the before and after I got them fixed which ended up being exactly what I had wanted from this salon. The tech at the next salon I went to to fix the nails showed me every mistake the tech made. The tech literally left like 5 or 6 DEEP cuts on my fingertips which I had to deal with on my wedding day. It was a sloppy job with excess gel around the cuticles and basically everywhere else. It was terrible and the tech was unprofessional. The powder she used on me was called unicorn powder. That’s not the opi tin man can I asked for. Terrible experience. Honestly. I had to waste so much money and all this anxiety the day before my wedding was not appreciated.
I’ve been going to Damarys nails since before she had her own salon and was doing nails from her home. Damarys was the only one I trusted to do my nails, then she opened up her business and everything stood by her standards which I love. Well yesterday for the first time I brought my mom whom doesn’t do her nails. She was confused about what service is what, but they were extremely welcoming and accommodating to make sure my mom left happy, and she really did. She’s been going through some things and in the salon she said “I feel happy”. I want to thank everyone for NEVER disappointing! Damarys nails is the ONLY place I go to do my nails.
I have gotten my nails done twice here and I won’t be back. For starters, they overbook all their appointments so don’t expect to be serviced at the time of your appointment. Both times I’ve had to wait, and the second time I waited 45 minutes before I was serviced.
The salon layout is pretty, but not comfortable. The pedicure station is on a platform, with a a regular chair so it’s uncomfortable to stretch your leg out because you can’t adjust the chair. Also, because of the platform you have to be careful not to mess up your pedicure when stepping down. The manicure bar is not any better. I’m tall so my knees are pressed up against the wall under the counter the entire time. The second time I sat with my knees to the side to avoid this, but it was just as uncomfortable.
Lastly, I got a fairly simple design done and it was about 10pm when I finished (this is when I waited 45 minutes to be serviced). I wasn’t super happy about the design but I was tired so I didn’t look too much into it (my mistake). The next day I realized I didn’t like the design at all and wanted it to be removed (only on one nail on each hand). I contacted the salon asking for the chance to have it fixed, to which they agreed however they charged me because “whether you like the design or not, that’s out of our control.”
I’m giving 2 stars because the nail techs are friendly, but their customer service and customer satisfaction is abysmal.
I’ve been coming here around 2018, and they’ve been professional. But, I feel like every time I come to relax, I always hear life stories about the workers . Answering the phone while they do my nails or cursing. It would be nice, if it was less about them and more about they client in front of them. It is pricey, so the least they could do is be professional. Sometimes this is a get away from everyone else. Other than that I do like coming to get my nails done.
Always a great experience here. My nails always look great and they last! I love how quick the ladies are and the cleanliness of the salon.
This is a day after a manicure. Unfortunately, will not be back. This is the third time this happens, I brought it to the owners attention with no resolution rather “not our fault/problem”, poor business in my opinion, not to mentioned you are paying a pretty hefty amount for poor service. This place is run like a factory.
Love, love, love!! I was referred here by a friend and may my hands and feet stay blessed forever.
I had my nails done with Melissa, bless her patience, because its been a while. She helped find the perfect red and a very pretty neutral for my pedi that I would've never even thought of. Definitely will be back!
I didn't have to wait for my appointment. My nails were done quickly and efficiently. They look great and I am happy!
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Damarys Nails Info
Amenities
From the business
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Identifies as women-owned
Accessibility
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Wheelchair accessible entrance
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Wheelchair accessible parking lot
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Wheelchair accessible restroom
Amenities
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Gender-neutral restroom
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Restroom
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Wi-Fi
Planning
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Appointments recommended
Payments
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Debit cards
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NFC mobile payments
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Credit cards
Today
Opening Hours
| Monday | 08:00 AM - 10:30 PM |
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| Tuesday | 08:00 AM - 10:30 PM |
| Wednesday | 08:00 AM - 10:30 PM |
| Thursday | 08:00 AM - 10:30 PM |
| Friday | 08:00 AM - 10:30 PM |
| Saturday | 08:00 AM - 10:30 PM |
| Sunday | 08:00 AM - 06:30 PM |
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