Quick Facts About Cindy Nails
Strengths:
1. Skilled and experienced staff: Many customers praise the skills and expertise of the staff, especially Cindy, in delivering quality nail services. Several customers mention that Cindy can do any type of nails and that they are always pleased with the outcome of their visit.
2. Welcoming environment: Multiple comments highlight the welcoming and friendly atmosphere at Cindy Nails. Customers feel comfortable and enjoy engaging in conversations with the staff during their visit. The positive environment contributes to a pleasant overall experience.
3. Satisfied customers: Many customers have been loyal to Cindy Nails for an extended period, indicating their satisfaction with the salon's services. The fact that they continue to refer their friends to the salon speaks highly of the quality of the services provided.
4. Polite and friendly staff: Several customers mention that the staff, including Cindy and Trina, are friendly and personable. This creates a positive customer-staff interaction, making customers feel valued and appreciated.
5. Good service: Multiple comments express satisfaction with the service provided at Cindy Nails. Customers mention that they received great pedicures and excellent nail services. The staff is efficient and gets the job done well.
Weaknesses:
1. Inconsistent customer experience: While many customers have positive experiences at Cindy Nails, there are also instances where customers express dissatisfaction. Some customers report nail technicians who are uncommunicative, unfriendly, or appear to have a lack of interest. This inconsistency can negatively impact the overall customer experience.
2. Lack of communication and explanation: A few customers mention a lack of communication and explanation. In one comment, a customer mentions not being informed about the difference between gel and acrylic nails. Clear communication and explanation of options can help customers make informed decisions and feel more satisfied with their service.
3. Inattentive and distracted staff: Some customers mention instances where nail technicians were distracted during their appointment. This includes texting, sighing continuously, and not properly addressing issues with the customer's nails. This lack of attentiveness can make customers feel neglected and dissatisfied with the service.
4. Awkward or non-engaging interactions: One customer mentions feeling awkward due to the lack of conversation and interaction from the nail technician. They highlight the importance of friendliness and engagement to create a positive experience for the customer.
5. Lack of name recognition for technicians: Multiple comments do not mention the name of the technician who provided the service. This lack of personal recognition can make it difficult for customers to request specific technicians for future visits, especially if they had a negative experience with a particular staff member.
In conclusion, Cindy Nails has several strengths, including skilled and experienced staff, a welcoming environment, and satisfied customers. However, there are also weaknesses such as inconsistent customer experiences, a lack of communication and explanation, inattentive and distracted staff, awkward interactions, and the lack of name recognition for technicians. Addressing these weaknesses and ensuring consistent and attentive customer service can further enhance the strengths of Cindy Nails.
Best TL Reviews
I went on August 11th, I don’t know the name of the lady that did my nails but she was fairly young. I asked for coffin, she didn’t tell me until after she finished my nails that she wasn’t going to do coffin. She sighed continuously while doing my nails, would stop to text back for more than just a few seconds, saw that she had messed up one of my nails, tried to file it for barely 30 seconds and just told me that i need to try to be more careful… right. She wasn’t blatantly rude or anything, just looked like she didn’t care to be there. I usually always go to Cindy’s for my nails but I’ll definitely be switching where I go
This was my first time into Cindy's nails. Both me and my friend got a full set of acrylics. I don't know the difference between gel or acrylics and no explanation was offered. The young gentleman that did my friends nails was very personable, talkative and friendly. On the flip side the gentleman that did my nails said nothing. No conversation at all....no "how are you", "good morning"....nothing. He never even smiled. It was so awkward and even my friend, after we left, made a comment about it and she was sitting on the opposite side of the room. I know not everyone is a chatty katty but jeeze...at least make your customer feel welcomed, thank them and maybe tell them to come back again........a smile, a good morning or how are you....cost nothing and is free to give out. Outside of this awkwardness the other staff was very nice and we both were pleased with our nails. I would probably return again but maybe request another technician so I don't feel that I'm interfering with his day or a burden for him at that moment. I tipped anyway.....and who knows....maybe he was having a bad day...if not I sure wouldn't want to use him on a bad day...lol
Cindy, Brian, Rose, the entire staff is fantastic. I’ve been coming here for over a year and I send all of my friends here too. They do an amazing job and the environment is very welcoming. Always a good conversation!
I get my nails and feet done here! Cindy does my nails (she does the best nails, anything you ask for - she can do it) and Tinh does my pedicures. They get the job done, I have no complaints :)) very friendly and personable staff!
Cindy's Nails is my favorite salon ever!! Cindy,
Trina and the entire staff do an amazing job on all of their services including dip nails, manicures, pedicures and eyebrow waxing. Do yourself a favor and only go to Cindy's for nail perfection!! ♥️
6-26-21 pedicure was done by Gina and my nails were done by Lily. Thank you for the great service.
This place is so great. Had my first gel set today and they look amazing. Great pedicure. Will definitely be back.
Cindy gave me exactly what I wanted! Thank you Cindy!
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Cindy Nails Info
Amenities
Accessibility
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Wheelchair accessible entrance
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Wheelchair accessible parking lot
Planning
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Appointments recommended
Today
Opening Hours
| Monday | 09:00 AM - 07:00 PM |
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| Tuesday | 09:00 AM - 07:00 PM |
| Wednesday | 09:00 AM - 07:00 PM |
| Thursday | 09:00 AM - 07:00 PM |
| Friday | 09:00 AM - 07:00 PM |
| Saturday | 09:00 AM - 07:00 PM |
| Sunday | Closed |
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Location
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