City Nails

+1 779-379-5117

114 N Larkin Ave Ste 3, Joliet, IL 60435 United States of America

Open Today: -

Quick Facts About City Nails

City Nails place has received both positive and negative comments, indicating a mixture of strengths and weaknesses.

One of the strengths mentioned is the professionalism and skill of the staff. Tina in particular was praised for her ability to fix a previous nail disaster and provide a beautiful and favorite manicure. This shows that the staff at City Nails are highly skilled and knowledgeable in their craft.

Another strength mentioned is the efficiency and speed of the service. One customer mentioned that their nails were done beautifully and it only took 30 minutes. This indicates that the salon is able to provide quick and efficient service without compromising on quality.

The friendly and respectful atmosphere created by the staff is also seen as a strength. One customer mentioned that the salon is family-run and that the staff are close to each other, creating a nice atmosphere for customers. The receptionist was specifically praised for being friendly and respectful. This indicates that the staff at City Nails prioritize creating a welcoming and comfortable environment for their customers.

However, there are also weaknesses mentioned in the comments. One customer had a negative experience with the durability of the polish. They mentioned that their no chip polish started cracking and looking dirty after only a few days. This indicates that the quality of the polish and application may be lacking.

Another weakness mentioned is poor customer service. A customer had an issue with their nails and when they went to get it fixed, they were met with an argument by the owner. The customer felt that they were mistreated and that the owner was unprofessional in handling their concerns. This indicates that there may be a lack of proper customer service training and communication within the salon.

Pricing is also mentioned as a weakness. One customer felt that the pricing was too high and that they were taken advantage of. They mentioned that their daughter paid $60 for a basic service and felt that it was too expensive. This indicates that the pricing structure of City Nails may not be transparent or fair, which can lead to customer dissatisfaction.

In conclusion, City Nails place has strengths in terms of skilled and efficient staff, creating a friendly atmosphere, and providing beautiful manicures. However, there are weaknesses in terms of durability of polish, poor customer service, and questionable pricing practices. It is important for City Nails to address these weaknesses in order to improve customer satisfaction and loyalty.

Best TL Reviews

I had a disaster at another nail salon in the area so bad that I literally got up and walked out in the middle of the service. I went here in a rush hoping they could do something to fix what had happened and luckily, Tina was there and able to take me. She was professional, fast, and somehow saved my nails. The manicure looks beautiful and it might be one of my favorite manicures ever. Not only am I grateful for her kindness her work is excellent.

Beautiful job and it only took 30 min

I’m not one to give reviews but this place is the worst nail place I have ever been to. I’ve been going to my normal nail salon for years decided to give this place a try since i moved and it’s closer. BIGGEST MISTAKE EVER! I got a white no chip polish on a Monday by Friday my nails looked dirty and the polish started cracking. I couldn’t go in to fix them right away since I have a life so I went Wednesday to fix them they were very busy and I had to go into work so I told her I would be back. I went in the following day which was Thursday and showed her the nails she said ok we can redo them AFTER she argued with me my nails being messed up. She told me to pick another color which I did. At the end of the appointment she tells me the charge will be $20 which I questioned and she then went ahead and told me that they usually charge $25 and that only one of my nails was messed up. She then went ahead and said that I went home on Wednesday after coming in to try to fix my nails and I chipped them myself. I have never had this happen to me and it was the worst customer services ever. I was planning on getting a pedicure but would never give this place my money. I believe it was the owner so what a good way to keep people away. I will now be driving the extra 20mins to my normal place because this place was TRASH! If you can avoid this place.

Lady cut my real nails all the way off. Then did not know how to do the style after I asked if she could. Not good with natural nails

Tina did a wonderful job on my nails and she made them look amazing! Happy early Easter ????

Pricing makes no sense. Basic service poor service. Too expensive ! Daughter paid 60$ for her nai to be painted. Tney took advantage of a young ladys ignorance to the cost and service.

Lin is such a talented patient and efficient artist. I really really loved how she did my nails and how gentle she was too.

The whole salon is family run and you can tell that they’re very close to each other, which creates a nice atmosphere while getting your nails done. The receptionist was very friendly and respectful towards me, and so was the rest of the staff. Overall a very good salon with very skilled, hard workers!