Quick Facts About Classic Nails
Classic Nails Place, as described by the comments, has both strengths and weaknesses. The strengths of the salon include their long-standing presence in the community, the ability to accommodate walk-in customers, professional service, humor, reasonable prices, and the willingness of the staff to go above and beyond for customers. However, there are also significant weaknesses highlighted by customers, such as poor customer service, unprofessional behavior, personal questions, and unsatisfactory nail work.
One of the major strengths of Classic Nails Place is their longevity in the business. The fact that they have been in operation for 15 years suggests that they are able to attract and retain customers, indicating that they likely provide quality services. Additionally, the salon's ability to accommodate walk-in customers is seen as positive, making it convenient for customers who may not have made appointments in advance.
Another strength mentioned by a satisfied customer is the professional service they received. The customer specifically praises the gel pedicures they received, indicating that the salon has skilled technicians who are capable of delivering high-quality services. The fact that they were able to sit right down and be serviced promptly also suggests good efficiency.
A sense of humor and a welcoming atmosphere are also mentioned as positives by a customer who enjoyed their experience at the salon. Being able to make customers laugh and feel comfortable is an important aspect of customer service in the beauty industry. Taking the time to ensure the nails are exactly what the customer wants is also highly valued, as it emphasizes attention to detail and customer satisfaction.
Despite these strengths, Classic Nails Place has several weaknesses. The most concerning issue raised by multiple customers is the unprofessional behavior of the owner or staff. Commenters mentioned personal questions that were intrusive and uncomfortable, such as asking about the number of children or relationships. This behavior not only violates customer boundaries but also reflects a lack of professionalism.
The owner's fixation on the presence of a customer's husband is another example of unprofessional behavior. The customer's husband felt uncomfortable and advised against returning to the salon due to the owner's inappropriate comments and questions. The salon should prioritize creating a comfortable and respectful environment for all customers.
Several negative experiences were also reported regarding the quality of the nail work. Complaints included nails chipping quickly and not being done as requested. These instances can significantly impact customer satisfaction and the salon's reputation. Attention to detail and ensuring excellent results are crucial for any nail salon to maintain customer loyalty.
Another weakness reported is poor customer service. This includes discrepancies in pricing when quoting over the phone versus in person, as well as difficulty resolving issues when they arose. The customer who experienced these problems described the staff as childish and unprofessional. These experiences highlight the need for better communication and conflict resolution skills among the staff.
In conclusion, Classic Nails Place has both strengths and weaknesses. It has a long-standing presence in the community and provides professional services at reasonable prices. The salon is also commended for its humor and welcoming atmosphere. However, the weaknesses include unprofessional behavior, personal questions, and unsatisfactory nail work. These weaknesses should be addressed by the salon to ensure customer satisfaction and loyalty.
Best TL Reviews
I if there today my name is stephanie, I just wrote a review but I dont see it so posting again my nails look HORRIBLE! I'll post pics so you can see for your self. And he kept repeating hurting me he was very rough my skin around my nails were on fire AND he asked VERY personal questions he was rude he asked how many baby daddies I had if all my kids had the same dad and just wouldnt stop with the questions! I hate my nails.. I'm super upset.
This is the best nail salon around! I’ve been a happy customer since 2016!
I think I got my manicure done by the owner. He said this place has been in business for 15 years. So for one, my manicure was great! But I’ll never go here again and here is why: I have 3 kids, two of them 2 year old twins. My husband was off work on a weekday and I decided to go have some “me” time. So I checked at Classic Nails to make sure they were taking walk ins and then I hopped on over to have a drink and some lunch at Neighbors before my mani. When I came back, the owner(?) would NOT stop commenting on the fact that my husband wasn’t with me. Then, while my nails are drying, he was with another client and overheard me talking to a male relative on the phone. When the conversation was done, he yelled out “was that your husband????” No, it was my son’s grandfather. And why do you care about my husband so much?? When I told my husband this story, he even said “I wouldn’t go there anymore if I were you”
I got the sense that there might be some cultural differences at play but if that business has been in Trenton for 15 years, AND it’s a kind of business that mostly caters to women, you would think he would tone down the misogyny. Omg a 31 year old woman out having a drink and getting her nails done on a Monday, the horror ????
Next time I’ll be trying a different nail salon on that road.
Neighbors was great! No mention at all that I wasn’t with my husband ????????♀️
Had a wonderful experience at classic nails! We walked in and was able to sit right down and get our gel pedicures. They were very professional and my toes look fantastic!
I’m an employee at Taco Bell right across the street. I got off at 6:30pm and they closed at 7pm. I went in and they stayed open an hour later for me, and the guy that did my nails were amazing! Reasonable price, and he got tipped! I’d most definitely go back. They were friendly and welcoming! One bad thing is my cuticle was busted open, but that’s it!
My daughter and I started going here last month. Very professional buy great humor! These guys know how to make you laugh. They take there time to make sure your nails are what you want!
I took my daughter here twice, both times we had an issue. The first time was because they told us one price on the phone, then a different person told us a higher price once we got there. We asked to speak to the guy that we spoke with that quoted us on the phone, and it took forever to get resolved. But he was mad and didnt really wanna do her nails. She started saying how he is doing them a way she didnt ask for. He then fastly cut all of her nails off. They act very childish up there. Ill never go back,
My nails chip the same day and they did it extremely quick for them to do that that quick I knew something would happen to them I wouldn't recommend this place to anybody
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Classic Nails Info
Amenities
Accessibility
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Wheelchair accessible entrance
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Wheelchair accessible parking lot
Planning
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Appointments recommended
Today
Opening Hours
| Monday | 10:00 AM - 07:00 PM |
|---|---|
| Tuesday | 10:00 AM - 07:00 PM |
| Wednesday | 10:00 AM - 07:00 PM |
| Thursday | 10:00 AM - 07:00 PM |
| Friday | 10:00 AM - 07:00 PM |
| Saturday | 10:00 AM - 07:00 PM |
| Sunday | Closed |
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