Quick Facts About Classy Nails and Spa
Classy Nails and Spa appears to have several weaknesses based on the comments provided. These weaknesses can be categorized into four main areas: quality of service, professionalism, pricing and customer satisfaction.
Firstly, the quality of service at Classy Nails and Spa seems to be lacking. Multiple comments mention issues with chipping nails and nails not being shaped correctly. One customer even had to go back the next day because the nail decorations were falling off. Another customer mentioned that their acrylic set was done poorly, with nails not being buffed or filed properly, resulting in a set that looked old after just one day. These comments highlight a lack of attention to detail and a subpar level of skill among the nail technicians.
Secondly, professionalism is a major concern at Classy Nails and Spa. Several customers complained about rude and unprofessional behavior from the staff. One customer mentioned that a nail technician had a bad attitude and was very rude. Another comment mentioned an argument between staff and customers over a pricing mistake, showing a lack of professionalism in handling customer concerns. Additionally, one customer mentioned that the nail technician was on her phone the entire time, displaying a lack of focus and dedication to providing a quality service.
Thirdly, pricing is another weakness mentioned by customers. One comment mentions being overcharged for a manicure that looked awful and cost $20. Another customer mentioned being charged extra for a color change. These comments suggest that Classy Nails and Spa may have inconsistent pricing practices and may not provide value for the prices they charge.
Lastly, customer satisfaction is a significant issue. Many comments express disappointment and dissatisfaction with the services received at Classy Nails and Spa. Customers mention the short longevity of their manicures, with chipping occurring within a few days. Some customers also mention difficulties in contacting the salon to address their concerns, leading to frustration and a feeling of being ignored or unheard. These comments indicate that Classy Nails and Spa is not meeting the expectations of its customers and failing to provide a satisfactory experience.
Despite these weaknesses, there are a few strengths mentioned in the comments. Some customers mentioned that certain nail technicians, such as Sandy and Holly, were friendly and provided good service. However, these positive experiences do not outweigh the numerous negative experiences mentioned by other customers.
In conclusion, Classy Nails and Spa appears to have several weaknesses that affect the quality of its service, professionalism, pricing, and customer satisfaction. The salon has received negative feedback regarding chipping nails, improper shaping, poor quality acrylic sets, unprofessional behavior, inconsistent pricing, and a lack of customer satisfaction. These weaknesses indicate that Classy Nails and Spa may not be the best choice for individuals seeking a reliable and satisfactory nail salon experience.
Best TL Reviews
Sandy did my nails she was very nice. But my no-chip is already chipping and it hasn’t even been 4 days. My nails are not shaped correctly. I had to go back the next day because my butterflies was falling off. Van redid them her attitude was horrible and very unprofessional. Van was very rude to me. She wanted to charge me for something I just paid for the night before. Holly did my pedicure and she was nice also but my big toe is already chipping as well. I spent $105 for my manicure and pedicure to not even last a day. Don’t waste your money go to a nail shop where it will at least last two weeks. I really don’t like leaving bad reviews. But it’s definitely a waste of your time and money and I don’t want anyone else to experience what happened to me. Very Unprofessional Work
I have received a fill in acrylic set about a week ago and come back today June 17th , 2022 to get two nails fixed. I received the worst service I have ever received in a nail shop. The nail tech was very unprofessional and was upset about work related problems. Instead of dealing with the manager about it , she proceeded to be really rough and take it out on my nails . Then she told me she was unwilling to give me the color I wanted which was the color of all my other nails but I can pay 35 extra dollars to change the color . I was so unhappy and disappointed I walked out without my nails being polished . WILL NOT BE BACK!
UNPROFESSIONAL - arguing with other customers regarding a mistake they made the previous night OVERPRICED- my manicure looks awful and paid $20.
DO NOT WASTE YOUR TIME AND MONEY HERE! Will not be going back!
One of the workers over charged me! i went back in to ask about the pricing and was told that i was the one who told her to add a $30 tip when she finished which was not true! i did not say that! and to top it off i had tipped her at the counter because i didn’t know she had did that from the start. They argued with me during the confront and said they couldn’t do anything about it. HORRIBLE BUSINESS.
Looks can be deceiving. Place looks sounds like a great place but it is far from it. Staff/Product wise. The manager or owner was the one who did my nails and I was extremely displeased. She did my full set entirely too fast and the quality was poor. She didn’t even buff my nails. She filed that and painted right over it. Looks like I got my nails done 1 month ago and it’s only been 1 day. A total waste of money. Should have kept my tip, but I still was the good person that I am and gave one anyway. Feel free to zoom in on my pictures even though it’s not needed. You can clearly see this set is worthless.
It seemed like a good idea since we were visiting fox valley mall. However today makes 1 week of my no chip manicure, that started peeling 3 days after. They don’t answer the phone, and I live to far. So I’ll just take it as loss and leave a review!!!!
My sister and I went in for just regular acrylic set. My sisters nails are not the same length. She cut her three time. Then gave her gel with no chip. Charged her for it. But that’s not what she asked for. I paid 55 dollars for the nail lady to be on her phone the whole time. I was over charged for my nails. The shortest I could go and I was charged 40 dollars. I’ve never paid over 25. And when they refunded me the money she said 7/10 days for it to go back into the card. The sad part is I’ve been going here for so long and this time was not okay. Never going back.
Staff was friendly and social for the most part. My girlfriend had a terrible job done as you can see by the photos. Bathroom was out of order. The lady doing her nails didn't talk to her or even ask what shape nail she wanted (and did wrong shape). Was very rough, not friendly. I have to say I don't recommend giving them your business.
Place Pictures
Classy Nails and Spa Info
Amenities
From the business
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Identifies as Black-owned
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Identifies as veteran-owned
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Identifies as women-owned
Service options
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Outdoor services
Health & safety
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Temperature check required
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Staff wear masks
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Staff get temperature checks
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Staff required to disinfect surfaces between visits
Accessibility
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Wheelchair accessible elevator
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Wheelchair accessible entrance
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Wheelchair accessible parking lot
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Wheelchair accessible restroom
Amenities
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Restroom
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Wi-Fi
Crowd
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LGBTQ+ friendly
Payments
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Debit cards
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NFC mobile payments
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Credit cards
Today
Opening Hours
| Monday | 11:00 AM - 08:00 PM |
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| Tuesday | 11:00 AM - 08:00 PM |
| Wednesday | 11:00 AM - 08:00 PM |
| Thursday | 11:00 AM - 08:00 PM |
| Friday | 10:00 AM - 09:00 PM |
| Saturday | 10:00 AM - 09:00 PM |
| Sunday | 02:00 AM - 06:00 PM |
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Location
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