Quick Facts About Color Nails of New York
Color Nails of New York is a nail salon that has received mixed reviews from customers. In order to evaluate its strengths and weaknesses, let's break down the comments provided above.
One of the strengths mentioned by a customer is the nail technician named Jimmy. They praise his skills and mention that he does their nails the way they like, emphasizing that he is gentle and fast. This positive feedback highlights the salon's capability to cater to individual preferences and provide satisfactory results.
Another strength noted by a customer is the service provided by Anna. They mention that Anna did a great job and kept them informed throughout the entire process. This suggests that Color Nails of New York has skilled technicians who can provide a relaxing and pleasant experience for customers.
On the other hand, there are several weaknesses that emerge from the comments. One of the main weaknesses pointed out by multiple customers is the lack of professionalism exhibited by some staff members. One customer observed a coworker being treated poorly by another employee, with the owner doing nothing to intervene. This incident showcases a negative work environment and poor management. This not only creates a negative experience for the employees, but it also reflects poorly on the salon as a whole.
Another weakness mentioned is the lack of customer service skills displayed by the staff. One customer mentioned being scolded when they expressed dissatisfaction with their nails, even after paying a substantial amount for the services. This indicates a lack of empathy and proper customer service etiquette from the staff members. Additionally, another customer mentioned that no one acknowledged them when they entered the salon and had to call from their cell phone to get attention. This lack of attentiveness suggests that the staff may not prioritize customer satisfaction.
Furthermore, there are complaints about long wait times and feeling rushed during appointments. Multiple customers mention that they experienced either a long wait or felt rushed by the staff. This can be seen as a weakness in their operational efficiency and the ability to manage customer expectations.
The issue of overpricing is another weakness highlighted in the comments. One customer expresses dissatisfaction with the pricing, especially the additional debit card fee they were charged. This suggests that the salon may not have transparent pricing policies or may be charging unnecessary fees, which can deter potential customers.
Overall, Color Nails of New York has some strengths, such as skilled technicians like Jimmy and Anna who provide satisfactory services. However, there are significant weaknesses in terms of professionalism, customer service, wait times, and pricing. These weaknesses can negatively impact the salon's reputation and customer satisfaction. It is crucial for the management to address these issues in order to improve the overall quality of the salon and retain customers.
Best TL Reviews
I got my nails done here left unhappy a lot of them are not experienced on modernize Nails, and by that I mean Nails with real designs, other than squiggly lines, they like to do. On top of that I was there yesterday, and this woman was yelling at her coworker in front of everyone hysterical and the poor woman stayed quiet. No one stepped in, not even the boss of the place. It got so ugly to the point where the one that was being aggressive was still yelling at her in the back room, and then comes out, still yelling, and the poor woman is left back there and you can hear her crying and panicking and they start to call 911. I just think it’s ridiculous how someone is allowed to work there and treat their own coworker that way and the fact that the owner has nothing to say but let this happen. This establishment is super ghetto and unprofessional, and I will not be returning here because that behavior was disgusting to watch
I just left from color me nails. The owner Jenny who did my eyebrows did not perform professional service to me at all. She rushed my eyebrows and was conversations and focusing on the customer she did before me while doing my eyebrows. She was about to use the same stick she use on her previous customer on my brows until I told her to change to a new one. She asked me if I was leaving a tip and I told her not all. For you to be the manager of an establishment and to not treat your customer with good service is unacceptable.will not be coming back to them .
Service was horrible. I sat inside for 10 minutes, and no one acknowledged me. I then called from my cell phone to get someone to help me... to later be scolded like a child because I didn't like the shape or designs on my nails after the nail tech confirmed that she could do the work.
Needless to say, I will NEVER visit this establishment again! And no, I'm not an angry customer - I still paid the $107 for my services and still tipped her $10. I just will NOT be back!
You all could really benefit from a Customer Service etiquette class- especially if someone is paying you!
Woman was nice, started a conversation. Showed her a nice design and asked if they could be shorter than pictures and she said yes, when we were doing the design she said she couldn’t do the exact one because of the length of the nails even after she said she could. She would stop and talk to co-workers about other clients who weren’t here in the process during my nail appointment . The one in the phone is what I wanted and this is what I got.
Jimmy is my guy he does my nail the way I like he is the only one that does it right and he is gentle and fast. would recommend to any and everybody to see him or his wife Kim
When you get there, expect a long wait time. Do not be in a rush because there will be a crowd. Be sure of what you want before they start cause they will rush you as they are trying to get to the next customer. Veryyyy overpriced
Went for a acrylic fill with two designs- was charged $60 plus their $2 debit card fee that they shouldn’t be charging. Never in my life have I paid $60 for a FILL with two designs. Supposedly, the fill price is not including polish .. From FL to NY, I will never come to them again! You can not nickel and dime for everything!
This nail salon is the best quality in Suffolk county. Haven’t had this great if an experience at a nail salon in a long time.Anna did a great time and kept me informed with everything she was doing. My pedicure was relaxing and love the overall outcome of my visit.
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Color Nails of New York Info
Amenities
Accessibility
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Wheelchair accessible entrance
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Wheelchair accessible parking lot
Planning
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Appointments recommended
Today
Opening Hours
| Monday | 10:00 AM - 08:00 PM |
|---|---|
| Tuesday | 10:00 AM - 08:00 PM |
| Wednesday | 10:00 AM - 08:00 PM |
| Thursday | 10:00 AM - 08:00 PM |
| Friday | 10:00 AM - 08:00 PM |
| Saturday | 10:00 AM - 08:00 PM |
| Sunday | 10:00 AM - 06:00 PM |
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