Quick Facts About Cut to the Chase Hair Salon Storrs
Cut to the Chase Hair Salon in Storrs Place appears to have both strengths and weaknesses based on the comments provided. In order to fully analyze the salon, we will examine its strengths and weaknesses in the following areas: service quality, speed, customer satisfaction, hair expertise, and customer service.
Service Quality:
Several customers praised the service quality at Cut to the Chase Hair Salon. Jay's mother mentioned that Lori did a wonderful job on her son's haircut, while another customer expressed satisfaction with a perfect haircut that included bangs and layers. These positive reviews suggest that the salon has skilled stylists who can deliver high-quality service.
Speed:
Speed is another area that customers commended the salon for. One customer mentioned having their haircut done within 15-20 minutes as a walk-in. This indicates that the salon may prioritize efficiency, which is beneficial for customers who are looking for quick services.
Customer Satisfaction:
A long-term customer who has been going to the salon for over 5 years expressed high satisfaction with the service. They mentioned traveling a significant distance because they believe they receive the highest quality service in a friendly atmosphere. This customer's loyalty and overall positive experience suggest that the salon has a track record of satisfying its customers.
Hair Expertise:
Positive comments regarding specific stylists, such as Connie and Amanda, indicate that the salon has experienced and knowledgeable stylists who are capable of delivering excellent haircuts. These testimonials suggest that the salon has a strong team with expertise in various areas of hair styling.
Customer Service:
While some customers expressed satisfaction with the salon's customer service, there were also negative comments regarding the manager's behavior. One customer mentioned that the manager was rude and unwilling to provide a refund or suitable solution when their dye job did not meet expectations. This negative experience highlights a weakness in the salon's customer service and raises concerns about their ability to handle customer complaints and issues effectively.
Based on the comments provided, the strengths of Cut to the Chase Hair Salon can be identified as excellent service quality, efficient speed, and skilled stylists. The salon seems to have a loyal customer base due to their ability to consistently deliver satisfactory results. However, weaknesses include the salon's inability to handle customer complaints appropriately and the negative experience with the manager's behavior.
In conclusion, Cut to the Chase Hair Salon has several strengths, such as providing high-quality service, efficient and quick haircuts, and skilled stylists. However, the negative comments about customer service and a lack of resolution for customer complaints are areas that need improvement. It is important for the salon to address these weaknesses in order to provide a consistently positive experience for all customers.
Best TL Reviews
My son Jay got his haircut by Lori and she did a wonderful job! I totally recommend fast and great service.
The stylist was so sweet and service is super quick. I did a walk-in and had my haircut done all within 15-20 min. I got bangs and layers and the stylist did a perfect job, 100% recommend.
i decided to get a chop because i was bored with my long hair and Connie did such an amazing job. she was really fun to talk to also!!! i forgot to tip her because i've never gotten a haircut by myself so it slipped my mind, but if you have her, you won't be disappointed. thank you Connie !! <3
Came in for a short and quick trim, left unimpressed. Would not highly recommend their services especially if you have curly hair. I will note that the employees are kind, however, I will not be returning.
Had an appointment with Amanda yesterday and she did a really good job. 5 stars will be going back.
Absolutely butchered my hair. When I said “this doesn’t look right” the stylist told me it was fine when it was not. Will not be returning.
I’ve been going here religiously for over 5 years and have never left unhappy. I travel 40 minutes each way because I know I’m getting the highest quality service in a friendly atmosphere. Every haircut, waxing, my nails by Ashley have been perfect. Amanda went out of her way on a busy day to make my hair beautiful for my wedding rehearsal dinner. I can’t say enough about all the girls here. I would highly recommend this salon to my family and friends!
Worst place I have ever been to in terms of customer service! I asked for streaks but they gave me only three hair strands of color. Additionally, the color was not consistent throughout my hair. When I asked the manager for a refund, they refused to give me any form, not even a partial one because it "isn't a part of their policy". They only gave me two options: pay more money to get my hair fixed or get only ONE of the six strands they dyed for me fixed! The manager was also rude to me when I was explaining my issues. NEVER GO TO THIS SALON IF YOU WANT A QUALITY DYE JOB!
Cut to the Chase Hair Salon Storrs Info
Amenities
Accessibility
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Wheelchair accessible entrance
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Wheelchair accessible parking lot
Planning
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Appointments recommended
Payments
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NFC mobile payments
Today
Opening Hours
| Monday | 10:00 AM - 07:00 PM |
|---|---|
| Tuesday | 10:00 AM - 07:00 PM |
| Wednesday | 10:00 AM - 07:00 PM |
| Thursday | 10:00 AM - 07:00 PM |
| Friday | 10:00 AM - 06:00 PM |
| Saturday | 09:00 AM - 04:00 PM |
| Sunday | Closed |
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