Kerry Mac Salon & Spa

+1 706-221-7500

6039 Gateway Rd, Columbus, GA 31909 United States of America

Open Today: Closed

Quick Facts About Kerry Mac Salon & Spa

Kerry Mac Salon & Spa receives positive feedback in the comments, highlighting the strengths of the place.

One major strength of the salon is the talented and friendly staff. Multiple comments mention specifically Madeline and how amazing she is at her job. She is praised for her skills in up-dos, hair care, cuts, and color. Her ability to understand and execute the desired hairstyle is highly appreciated by the customers. This indicates that the salon has skilled and knowledgeable stylists who are capable of delivering great results.

Another strength of Kerry Mac Salon & Spa is the personalized and attentive service. Customers mention that the staff greets them by name and treats them like family. This creates a welcoming atmosphere and makes customers feel comfortable during their visit. The friendly and personable approach of the staff helps in building long-term relationships with the customers.

Customers appreciate the speed and efficiency of the salon's service. One comment specifically mentions Hanna, who is described as fast and doing a great job. Efficient service is important for customers, as it allows them to save time and get their hair done without unnecessary delays.

The salon is also commended for its efforts in maintaining a pleasant and well-decorated environment. Although it is mentioned that the place looks like a converted house, the comments highlight that the salon has done a great job in fixing up the interior. This suggests that the salon pays attention to creating a pleasant ambiance for its customers, which can contribute to a positive overall experience.

However, there are also weaknesses highlighted in the comments, which should be addressed by Kerry Mac Salon & Spa. One customer shares a negative experience where their hair was butchered by a different stylist after having a great experience with Claudia. This inconsistency in service quality can be a weakness for the salon as it can lead to dissatisfaction and the loss of customers. It is important for the salon to ensure that all stylists are adequately trained and consistent in delivering high-quality service.

Another weakness expressed by a customer is the difficulty in booking an appointment with a specific stylist. The customer mentions that next time they have to schedule an appointment with the desired stylist to avoid a bad experience. This indicates a lack of flexibility in the salon's booking system and can be a hindrance for customers who have a specific stylist preference. Kerry Mac Salon & Spa should consider implementing a system that allows customers to easily book appointments with their preferred stylists.

In conclusion, Kerry Mac Salon & Spa has several strengths highlighted in the comments, including talented and friendly staff, personalized service, efficiency, and a well-decorated environment. However, there are also weaknesses brought up, such as inconsistency in service quality and difficulty in booking appointments with preferred stylists. By addressing these weaknesses and further capitalizing on their strengths, Kerry Mac Salon & Spa can continue to enhance their reputation and provide a positive experience for their customers.

Best TL Reviews

Madeline did an amazing job at my up do. She asked what I had in mind and I told her and she nailed it. Madeline is very friendly, courteous, and kind. Her work is amazing . I would highly recommend. I will be making another appointment for color and cut soon . She did an amazing job!

I saw Madeline today and she was amazing! So sweet and so knowledgeable about hair care and cuts. She took such good care of me and went above and beyond. She made me feel so beautiful!

Love this salon! I see Madeline Sylvis and she’s amazing! She always goes above and beyond. She also is a true artist and does a great job every single time!

The first time I came here my hair was cut by Claudia which was such an amazing experience as she really knows her stuff, 5 months later I do a walk in and I get another girl and she completely butchered my hair after telling her I didn’t want to cut too much off, she said she wouldn’t touch my length but I ended up with over layered hair that started way to high on my head with the longest piece of hair looking like a rat tail. She seemed like we bothered her breakfast by coming in so early, felt like she just wanted to get it our hair done quickly I don’t know it just wasn’t a good experience like the first time when Claudia did my hair. Long story short next time I have to schedule appt with who I would like to see because 2days later no mater how I try to style my hair the cut is not only way to short for my liking but not what I wanted and I just want to cry every time I look at my hair ????????

Madeline did a great job with my cut. It was a pleasure having her work with my unruly hair. The curls were adorable!

I absolutely love this salon!! I recommend Bailey to everyone, she is amazing at her job and makes you feel comfortable!

The staff is very friendly. They great their customers by name and treat you like family. Hanna is awesome. She is really fast and does a great job.

The place looks like it is a converted house, but there is plenty of parking and the have done a great job fixing up the inside.

Madeline did a wonderful job with my hair color. She listened to me and did exactly what I wanted!