Quick Facts About Luxury Nails & Spa of Herndon
Luxury Nails & Spa of Herndon has received a mix of positive and negative comments from customers. These comments can provide insight into the strengths and weaknesses of the salon.
Starting with the strengths, one customer mentioned that their nails are always great and they receive compliments every time they visit. This indicates that the salon is capable of providing high-quality acrylic nails and skilled nail technicians like Candy. Another customer praised the salon for their hair and makeup services, specifically mentioning Kandy as a professional and talented stylist. This suggests that the salon excels in other beauty services as well, providing a comprehensive range of options for customers.
The cleanliness, comfort, and inviting atmosphere of the spa were also highlighted by a customer who noted that it is their favorite nail salon in the area. This suggests that the salon maintains high standards of cleanliness and creates a welcoming environment for customers. Additionally, a customer mentioned that Jennifer, one of the nail technicians, always does an immaculate job on their acrylic nails. This demonstrates consistency and attention to detail in the work provided by the salon.
Now, moving on to the weaknesses, several customers expressed dissatisfaction with the customer service at Luxury Nails & Spa of Herndon. One customer mentioned that the staff did not greet with a smile or provide a welcoming atmosphere. Another customer felt that the staff was rude, as they did not deliver the quality of service expected and ignored the customer's preferences. These comments indicate a lack of professionalism and poor customer service skills on the part of the salon's staff.
Several customers also experienced issues with the quality of the services provided. One customer complained that the pedicure service was rushed and ended in just 20 minutes, leaving them with wet nails. Another customer mentioned that their eyelash extensions fell off the next day and their acrylic nails were uneven and not the same length. This points to a lack of attention to detail and inconsistency in the quality of services provided. Another customer mentioned their gel nails were not properly dried, causing them to become messy shortly after leaving the salon. This suggests a lack of attention to proper nail care procedures and client satisfaction.
Lastly, one customer mentioned that the salon did not inform them or offer them an abbreviated service when they arrived an hour before closing time. This suggests poor communication and consideration for customer needs.
In conclusion, the strengths of Luxury Nails & Spa of Herndon include skilled nail technicians, high-quality acrylic nails, excellent hair and makeup services, a clean and inviting spa environment, and attention to detail in certain services. However, the weaknesses include poor customer service, lack of professionalism, inconsistent and rushed service, inattention to client preferences, and a lack of attention to proper nail care procedures. These areas need improvement in order to provide a better overall experience for customers.
Best TL Reviews
My husband and I went in for a pedicure and it was in no way worth the $90 we spent! We arrived an hour before the closing time and both women were clearly ready to leave. They rushed through our pedis and were done in 20 minutes. While my nails were drying both women put on their coats and just left without a word. We were left in the shop with the person that was locking up. We were so irritated that just paid and left- wet nails and all. We try to support local businesses but this one is not worth our patronage. If a shop needs to close early they should really let clients know and give them the option for an abbreviated service or actually deliver the quality of service that is expected.
I have been going here for about 3 months now for Acrylics and I go to Candy. My nails are great and I get compliments every time. She is always ready at my appointment time and I’ve never had to wait. I really like it here.
This nail salon should not have “luxury” in the title whatsoever. There is nothing luxurious about the experience or quality of work. The customer service is subpar. They don’t greet with a smile nor are they welcoming. They are not experienced in high quality nail design. In fact, they can not do designs at all. The only reason I have gone there is when my nail tech is booked up and I am desperate to have them done. There is usually no one in there all day so I’m sure I’ll be taken care of immediately. In this photo, I received a fill in and gel polish. The acrylic is lumpy and uneven, and I was told by one tech that they didn’t have matte top and I asked again and the other tech said yes they have it. I do not recommend this salon at all. This was my last time going there and if I’m desperate again, I will walk around with old nails before I even think of going back again.
The staff is not friendly or professional. I went to get eyelash extensions and the lashes fell of the next day. They wasted my $80. I also went for acrylic nails set every single mail was not the same length so are shorter than others. The lady didn’t even ask what shape I preferred she did what she wanted. I will never visit this salon again. I would like to give them a -5
Don’t waste your money by going here. Lady who has done my premium pedicure finished doing it in 15 min. She can’t even wait to let my gel dry with uv machine. She was using machine for 15-20 seconds. By the time i come back home with shoes, my nails are messy because she didn’t let gel dry.
I went here for the first time back in December and got my hair/make up done for my wedding. I REALLY LOVED HOW I LOOKED!!! Kandy was my stylist and she was very nice, welcoming and professional. I left very happy that day! Makeup and hairstyling services are amazing!!
This is my hands down favorite nail salon in the Herndon/Reston area. The spa is clean, comfortable and inviting. Jennifer is the best, she always does an immaculate job on my acrylic nails. Love this place!
I always look forward to my three week nail appointment with Kandy. I have never had issues in the 4 years I have been going to her with any of my acrylic nails falling off, or polish chipping as I did in the past at other places. They offer a wide variety of nail services, and provide quality service from start to finish. They too have many colors, bling and designs to choose from. Highly recommended!
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Luxury Nails & Spa of Herndon Info
Amenities
Accessibility
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Wheelchair accessible entrance
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Wheelchair accessible parking lot
Planning
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Appointments recommended
Payments
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Debit cards
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NFC mobile payments
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Credit cards
Today
Opening Hours
| Monday | 10:00 AM - 07:00 PM |
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| Tuesday | 10:00 AM - 07:00 PM |
| Wednesday | 10:00 AM - 07:00 PM |
| Thursday | 10:00 AM - 07:00 PM |
| Friday | 10:00 AM - 07:00 PM |
| Saturday | 10:00 AM - 06:00 PM |
| Sunday | 11:00 AM - 05:00 PM |
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