Quick Facts About Colours Salon
Colours Salon has several strengths that have been highlighted in the comments. One of the main strengths is the talent and skill of their stylists. Alicia, in particular, has received rave reviews as an excellent hair colorist and blowout person. Customers have specifically mentioned traveling long distances to have her work on their hair. This indicates that the salon has a reputation for having top-notch hair professionals.
Another strength of Colours Salon is their customer service. Multiple comments mentioned the friendly and helpful staff that greets customers and ensures efficient check-ins. This creates a positive and welcoming atmosphere for clients. The salon's ability to schedule appointments and keep to the schedule is also highlighted as a strength, ensuring that customers do not have to wait for their services.
The salon also receives praise for other services apart from hair styling. The comments mention facials, massages, waxing, and manicure/pedicures as additional services provided by Colours. Customers who have used these services express their satisfaction, stating that they have not found another spa that provides the same level of exceptional products and service. This indicates that Colours has a diverse range of services and maintains high standards across all of them.
In terms of weaknesses, there are a few negative comments that stand out. One customer had a negative experience with a stylist named Rosita. This customer felt degraded and insulted during their visit, with the stylist making condescending remarks and criticizing their hair. The customer also felt discriminated against based on their ethnicity. This indicates a lack of professionalism and sensitivity from the stylist, which reflects poorly on the salon as a whole.
Another negative comment mentioned a rushed procedure and an unfinished service. The customer's hair was still wet and not fully dry when they left the salon. This suggests a lack of attention to detail and inadequate time management, which can impact the overall customer experience.
While these negative comments are concerning, it's important to note that they are isolated incidents, and the overall tone of the comments is positive. The majority of customers express their satisfaction with the salon and its services.
In conclusion, Colours Salon has several strengths that contribute to its positive reputation. These include talented stylists, excellent customer service, a wide range of services, and a cozy and comfortable atmosphere. However, there are a few weaknesses highlighted in the comments, including unprofessional behavior from a stylist and issues with time management. These areas of improvement should be addressed to ensure that all customers have a consistently positive experience at Colours Salon.
Best TL Reviews
The excellent hair colorist & blowout person, Alicia is now at Hair Savy. Been with her 3 years. Make the trip to West Babylon from CT, Manhattan & now Queens! She's worth the trip!! Had a great experience there. The stylist was direct, all business, and when I said "do whatever" she actually did. Most worry they'll do something different and the person won't like it, because most people don't like change. She did a cute cut, didn't push products or processes, but when I asked what she'd suggest (my hair is more damaged than ever) she did make some suggestions, I paid and am very happy with the result!
Earlier this summer, I came to Colour salon for a hair trim and style. Having attended this salon in the past, with good customer service, I wasn’t expecting my time there to be degrading and insulting. Rosita was my stylist. I had never met her before but I was very excited when I found out we were both from Middle Eastern descent. At first things began smoothly, until she found out I was only half Persian. She began to say condescending remarks, inquire if I had friends that were Persian, demanded to know if my relatives were “Persian or did they marry white?!” - things that do NOT relate to getting my hair done. I was shocked by her tone and condescending manner but since I am one who likes to keep peace, I didn’t say anything. As she began to style my hair, she told me my hair was horrible, damaged, bad, frizzy, and dead. I struggle with hair issues so I asked her for advice on what I can do to help fix this. She offered me no solution (she did point to a poster for Keratin and said I was a prime candidate. Knowing that this treatment has not worked for me in the past, I asked her for more information about it. To which she replied “oh - that poster is just advertisement, not what I’m talking about” and didn’t discuss anything further). When the time came for her to blow dry my hair, she took out a flat brush and began smacking my head as she yanked my head down with the brush. Then Rosita brushed my hair upwards in the opposite direction one should brush, and said “see? All this is damaged, bad hair. Terrible. Dry damaged hair. You don’t want me to lie to you, do you??” I have never bobbed my head around as much as I did that day, nor have I EVER been smacked by a brush while being styled before. After she turned off the blow dryer, she put her hands on either side of my head, and squeezed while saying “see this frizz?? I can’t get rid of it. Frizz. See?” I have been going to various hair salons for the past 22 years and never have I ever, in the history of EVER going to any salon, left with frizzy hair and being told I looked terrible because of my hair. I have never felt degraded or humiliated by my stylist but I did this day. I felt discriminated against and insulted because of my ethnicity. When I left, patches of my hair were still wet and not finished drying. She rushed the entire procedure and then left before I even had a chance to say anything at the end. I still left her a tip, because I refused to stoop to someone else’s low level but I had to leave it with the front desk because she vanished. I left there feeling very saddened that someone would mistreat another person this way.
Everyone at Colours is extremely helpful and very friendly. I'm always greeted and checked in very quickly and have never had to wait for my service. Lorraine is phenomenal at waxing (all types). I highly recommend her. She made me feel very comfortable. I will continue to go back and would recommend this salon to all.
I absolutely love Colours Salon and Day Spa! I have been going here for several years for my facials and massages. I moved an hour away and still travel to Colours, because I have not found another spa capable of providing products and service as exceptional as Colours. Their staff is always friendly and they keep to the schedule, so when you walk in for an appointment they are ready for you. I have had nothing but incredible experiences at Colours. I would recommend it to anyone!
Lexi was awesome! My new stylist! Love how my hair turned out!
I have been going to Colours for several years and love it. Amanda who answers the phone is always kind and helpful. For cut and color, Teri Kline is amazing. I have naturally curly hair and after years of bad haircuts, I have finally found someone who can cut my hair to look hip and manageable. She is also fantastic with hair color. For manicure/pedicures, Angie Fortini is my favorite! She is sweet, gentle and kind. She makes every visit a wonderful experience and matches colors for my nails perfectly with my skin tone. Janine Golden
Colours is an awesome salon. My mom has gone here for years to get her hair colored and I have used it for various other services.
It has a cozy feel to it and makes everyone feel comfortable. Every stylist is friendly and local to the area.
I have been going to Colours for many years. I have gone to many salons for waxing and facials. Nahid is the best Esthetician in the Baltimore area. She is detailed so you know you are getting the best service experience you can. Her warm personality has me looking forward to every appointment. The service at Colours is exceptional. Making and changing appointments is easy as they use a system that is person based not just appointment based. They can pull me up by my name to tell me the appointments I have booked through the next year!
Colours Salon Info
Amenities
Today
Opening Hours
Monday | Closed |
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Tuesday | 09:00 AM - 06:00 PM |
Wednesday | 09:00 AM - 08:00 PM |
Thursday | 09:00 AM - 08:00 PM |
Friday | 09:00 AM - 06:00 PM |
Saturday | 09:00 AM - 05:00 PM |
Sunday | Closed |
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