Cowboy Up Auto

+1 618-438-9321

510 S Victor St, Christopher, IL 62822 United States of America

Open Today: Closed

Quick Facts About Cowboy Up Auto

Strengths:

1. Knowledgeable and helpful staff: The owner of Cowboy Up Auto took the time to discuss a vehicle the customer had purchased, demonstrating their expertise and knowledge. This level of customer service can inspire confidence in customers and lead to repeat business.

2. Professional and efficient service: Several customers mentioned that Cowboy Up Auto was professional, efficient, and a pleasure to deal with. This suggests that the auto shop values customer satisfaction and strives to provide a seamless and timely service experience.

3. Reasonable pricing: One customer stated that Cowboy Up Auto provided a "rentable price" for fixing their car. This implies that the shop offers competitive pricing and strives to provide value for money to its customers.

4. Honest and upfront approach: Multiple customers appreciated the fact that Cowboy Up Auto does not try to upsell unnecessary services. This level of transparency can build trust with customers and differentiate the shop from others in the industry.

5. Comfortable service environment: One customer mentioned being impressed with the layout and condition of the service area, and another mentioned enjoying the presence of customer service dogs. Creating a comfortable and welcoming environment can enhance the overall customer experience and make customers more likely to return.

Weaknesses:

1. Inconsistency in service quality: One customer reported a negative experience with Cowboy Up Auto, stating that their serpentine belt replacement job was of poor quality. This suggests that there may be inconsistencies in the level of craftsmanship provided by the shop, which can negatively impact customer satisfaction and reputation.

2. Delays and lack of follow-through: Another customer mentioned that Cowboy Up Auto did not promptly pick up their vehicle as promised, leaving them stranded for two days. This lack of punctuality and failure to follow through on commitments can lead to customer frustration and dissatisfaction.

3. Potential issues with employee compensation: One former mechanic claimed that Cowboy Up Auto does not pay its mechanics for work completed. This raises concerns about the shop's treatment of its employees and the potential impact on service quality and morale.

4. Limited scope of expertise: While customers praised Cowboy Up Auto for their expertise in certain areas, such as wiring problems, there is no mention of their proficiency in other aspects of auto repair. This may suggest that the shop may have limitations in terms of the types of repairs they can adequately handle.

In conclusion, Cowboy Up Auto has several strengths, including knowledgeable staff, professionalism, reasonable pricing, transparency, and a comfortable service environment. However, there are also weaknesses related to inconsistent service quality, delays and lack of follow-through, potential issues with employee compensation, and limited scope of expertise. Addressing these weaknesses and maintaining their strengths will be crucial for Cowboy Up Auto's ongoing success.

Best TL Reviews

Had a serpentine belt replaced along with 2 pullys less than 3 months ago. I don't know if the belt wasn't routed correctly or the belt was defective. However when I called 2 days before Christmas explaining the belt was fraying horribly, they said we will come pick it up the next day. They did not, they called 3 days after Christmas asking if I still needed it fixed. I understand things happen but I was told when I took my vehicle there "I'd rather you complain about the price a little than the quality of the job". Well I wasn't satisfied with the quality of the job and was left stranded for 2 days...over priced and the craftsmanship doesn't back up the price.

Done a great job was a wiring problem that I spent a ton of money trying to fix (and I hate wiring) they got it fixed today happy as can be finally works and wasn't near as expensive as I though it was going tp be. They welcome to all my future wiring problems in the future! Lol

These guys are very helpful and professional, also the nice lady in the front was extremely kind. These guys don’t try to upsell they just fix your car and sometimes that’s hard to come by where I’m from. 10/10 would recommend

So they found the problem fixed the problem for a rentable price and it was back of to the races thank u guys for helping us out so much

Overpriced repair shop, that doesnt pay its mechanics for work completed. I know first hand as i worked here and still waiting for my check

The owner took the time to discuss what he knew about a vehicle (F350 diesel) I had purchased. He has been the mechanic for that vehicle for years and the knowledge he had about the truck really helped me have confidence that it was a good purchase. Very helpful. Recommend this business.

I was extremely pleased with my experience at Cowboy Up. They were very professional, efficient, and a pleasure to deal with. I was especially impressed with the layout and condition of the service area. The two customer service dogs were a bonus delight.

Cowboy Up Auto did a great job repairing my auto. I am very happy how everyone at Cowboy Auto treated my wife and me. If I ever have a auto breakdown I hope it's close to Cowboy Auto. Yes I would have it repaired there again.