Cozy Nail Spa

+1 860-415-9955

2-4 Holmes St, Mystic, CT 06355 United States of America

Open Today: -

Quick Facts About Cozy Nail Spa

Cozy Nail Spa has several strengths that have been mentioned in the comments. First, many customers have praised the professionalism and friendliness of the staff. This indicates that the employees at Cozy Nail Spa are trained to provide excellent customer service and create a welcoming atmosphere for their clients. Additionally, the quality of the nail services provided has been highly praised by multiple customers. Many have mentioned that their nails turned out great and they were happy with the results. This suggests that Cozy Nail Spa has skilled and talented nail technicians who are able to deliver high-quality manicures and pedicures.

Another strength that has been mentioned is the cleanliness and hygiene of the salon. One customer specifically mentioned that their toe had never been so clean before, indicating that Cozy Nail Spa prioritizes cleanliness and ensures that their equipment and tools are sanitized properly. This is an important aspect for a nail salon, as it can contribute to the overall experience and safety of the customers.

Furthermore, Cozy Nail Spa has been praised for their range of services. Customers have mentioned the availability of options for pedicures, manicures, and waxing, indicating that Cozy Nail Spa aims to cater to a variety of customer preferences and needs. This suggests that the salon is committed to providing a comprehensive range of services to ensure customer satisfaction.

Additionally, some customers have mentioned that Cozy Nail Spa offers a relaxing and enjoyable experience. They have commended the friendly nature of the staff, the accommodating attitude, and the fun conversations. This indicates that the salon creates a comfortable and friendly environment for customers to relax and enjoy their services.

However, there are also weaknesses that have been mentioned in the comments. One customer mentioned that the nail technician did not listen to their requests and ended up cutting and filing their toes too much. This suggests that there might be an issue with communication or attention to detail among some of the staff members.

Another weakness mentioned is the lack of additional services offered during a pedicure. Some customers have expressed their disappointment that Cozy Nail Spa does not provide a neck massage or paraffin treatment during the drying process. This suggests that the salon could improve in terms of providing additional amenities that enhance the overall customer experience.

Another weakness mentioned is the choice of television programming at the salon. One customer mentioned that CNN was being played, which they found to be distracting and not conducive to relaxation. This indicates that the salon could consider providing a more soothing or neutral background sound or music to create a more relaxing atmosphere.

In conclusion, Cozy Nail Spa has several strengths including professional and friendly staff, high-quality nail services, cleanliness and hygiene, a range of services, and a relaxing atmosphere. However, there are some weaknesses such as issues with communication and attention to detail, the lack of additional amenities during a pedicure, and the choice of television programming. Overall, the positive aspects mentioned in the comments outweigh the negative aspects, suggesting that Cozy Nail Spa is generally well-regarded by its customers.

Best TL Reviews

i just tried this place for the first time and i absolutely love it !! min did my nails and i am obsessed with them. everyone is very professional and friendly and my nails turned out great. first photo was what i received and second photo is the reference i used.

The guy who did my nails was nice but didn't listen- I asked for him to not cut my toes and to file a little bit- he cut them and filed them to the vey core so much that my toes were bruised and red. I was unimpressed with everything outside the pedicure as well.

Pedicures are $35 yet

*No neck massage while hands or feet are drying

*No parafin treatment on feet for pedicure - I've paid less for pedicures that do all of the above

They also just blast CNN the whole time which isn't what you want to hear when you're trying to relax

Went today and the woman cut my little toes and also scraped the top of one with the grater tool she used. Cut my toe nails super short without asking how I wanted them. Uneven, rough. My manicure was better but some of those nails were not shaped right. Disappointed and now in pain as well

Le really makes me cozy!!!!!! First time here, but keep going to nail spa for many years in other nail spa. Cozy crazy, this is the best nail spa ever in the all nail spa that I have been. The man whose name is Le did a really good job, excellent skill, friendly attitudes, tons of patience. He did a pedicure for me. My toe has never been so clean before and he did very gently to my toe without any hurt. Someone else from other nail spa made me bleeding, which makes toe very sensitive. Definitely gonna go back and only COZY in the rest of my life.

I honestly have never had such a better combination of high quality services and customer service. I got tips and a French and I have never loved my nails more!!! They are super friendly, really kind and overall awesome artists. If there is something you aren’t happy with, the nail artists are incredibly accommodating and genuinely care about making you happy. They are also so fun to talk to - they care about your day! Not to mention they have amazing music!!

Grace & Celina were amazing! My daughter & I had pedicures & powder dip manicures that came out beautiful. They were so personable, fun & excellent at their art. We look forward to returning & will absolutely ask for the 2 of them!

I have been coming to Cozy Nails for 6 years and every time they are welcoming, accommodating and very friendly! Besides that, my nails and toes always look beautiful! I have never had any issues here at all.

Their waxing is done professionally as well. I highly recommend them for your regular services or for a party! They also did my wedding party’s mani/pedis!

Appointments highly recommended as they are busy, but if they have openings they will gladly take walk-ins.

I have been coming to Cozy nails for years now (both Old Saybrook and now Mystic) and have always had great experiences. They do a great job with manicures and massages, and I love that they offer so many different options for pedicures. They are always friendly and accommodating and will take great care of you!