Quick Facts About Creative Nail & Spa
Strengths:
1. Atmosphere and ambiance: Many customers appreciate the calm and relaxing atmosphere of the nail salon, finding it to be a positive and pleasant environment.
2. Skill of specific nail technician: The comment mentions a specific nail technician, Derrick, who consistently does an amazing job. This suggests that there are skilled and talented individuals working at the salon.
3. Selection of colors: The salon offers a wide variety of colors in their powder dip, which is appreciated by customers who enjoy having many options to choose from.
4. Follows protocol: Some customers mention that the salon maintains and follows proper protocols, creating a sense of professionalism.
Weaknesses:
1. Poor customer service: Multiple comments mention instances of poor customer service, such as refusing to fix a chipped nail or not listening to specific requests. This indicates a lack of customer care and a disregard for the needs of returning clients.
2. Inconsistent quality of work: Several customers report receiving subpar service and poor nail quality. Complaints include chipped and lifting acrylics, nails not drying properly, and a lack of attention to detail. Inconsistent quality can lead to dissatisfaction and a loss of trust in the salon's services.
3. Lack of attention and rushed service: One comment reveals that nail technicians appear to be in a rush and do not take their time with customers, leading to unsatisfactory results and dissatisfaction. This suggests a lack of attention to detail and proper time management.
4. Overcharging: A customer expresses dissatisfaction with the prices, feeling that they are overcharged for simple services. This can create a perception of the salon being too expensive and not providing good value for money.
5. Negative experience with certain staff: One customer specifically mentions a negative encounter with a staff member who was rude and provided poor service. This indicates issues with staff training, professionalism, and customer interaction.
6. Breakage of nails: Multiple comments mention nails breaking shortly after getting services done. This suggests that the quality and durability of the services may not be up to standard.
In conclusion, Creative Nail & Spa place has some strengths such as a pleasant atmosphere, a wide selection of colors, and skilled nail technicians. However, they suffer from weaknesses in customer service, inconsistent quality, rushed service, and overcharging. Additionally, negative experiences with certain staff members and frequent nail breakage contribute to a less than satisfactory reputation. Addressing these weaknesses would be key to improving the overall customer experience and satisfaction at the salon.
Best TL Reviews
I came in to get my nails done on Tuesday and by Wednesday my nails had chipped. I requested to get them fixed Friday am at 9 am and she told me she couldn’t do it. This was the only time I could come in due to traveling for work Wednesday through Thursday. I found it rude she said no considering I’ve been coming here for a while and it’s only two nails that chipped. The receptionist doesn’t care about clients that continue to come back. I also think their light lamps need to be replaced because due to my nails chipping so fast. Worst customer service ever. I had to pay another nail place to fix my nails.
My nails had grown out naturally and healthy for about three weeks before making a first time appointment. I just wanted an overlay. They seem to be having a hard time understanding that I did not want anything extra but an overlay. I decided to get color. She showed me a selection of gel polish but that is not what I received as you can see. The next day I lost my middle finder on my right had. And they were all lifting from the cuticle, had to superglue it down so I wouldn’t lose my natural nails. The acrylic is chippy. I have not sat under a nail dryer in years and I sat there for about 25 minutes to ensure that my nails were dry and they were not when I left. I did not receive quality service.
Ok first off let’s just say I went in asking for tips and acrylic. I told the lady to round the edges of my nails. After sitting in her chair for an hour and a half, this is what she came up with. Please note I had to make her re do my nails at least 3 times and some one else had to come and help her. I’m not a happy with the final result and will not be returning to this shop. I feel like the nail techs are in a rush and they do not take their time. Famous line used ( no your nail is not straight, it grows like that) no my nail doesn’t no grow like that. It hasn’t grown like that for any other nail tech. SMH a waste of time n money
Loved the atmosphere. It's very classy and they follow protocol elegantly. I really enjoyed my time there. They did gel polish on acrylic nails. It looked so great. Be careful because it's easy to lose track of time getting services. There is also a little girl who does lashes and eyebrows who is extremely rude and inconsiderate. I told her that her work was a little quick and sloppy and that the time she did my lashes they didn't last. She quickly got offended and started telling everyone else that I was difficult. I am in no way difficult but I do like to have great service when I go here. My favorite is Lien Do. She's courteous, really great at her work, and pleasant. Why I keep coming back? Everyone except Thanh Thia Thuy Phan has been friendly and courteous.
I only go to this place sometimes because they have alot of different colors in the powder dip!!! Otherwise I wouldn't go at all! They over over charge you for simple work! These nails was $64!!!!! They use to be kinda upscale when they had drinks and fruit..but now they just rip people off!
I ❤️ the atmosphere. So calming. I am happy each time I leave because my nails always look good!
12/9/22 The worse full set I ever had. They don’t care about nothing but money.
12/10/22Update; next day nail broke.
12/11/22 another mail broke… pic added
I love going to my Nail Tech Derrick. He does an amazing job every time I visit. I make my appointments only with him & if he's not there when I walk in then I would return on a later date. He's the best I've had work on my natural nails in a long time.
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Creative Nail & Spa Info
Amenities
Accessibility
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Wheelchair accessible entrance
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Wheelchair accessible parking lot
Planning
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Appointments recommended
Payments
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NFC mobile payments
Today
Opening Hours
| Monday | 10:00 AM - 08:00 PM |
|---|---|
| Tuesday | 10:00 AM - 08:00 PM |
| Wednesday | 10:00 AM - 08:00 PM |
| Thursday | 10:00 AM - 08:00 PM |
| Friday | 09:00 AM - 08:00 PM |
| Saturday | 09:00 AM - 08:00 PM |
| Sunday | 10:00 AM - 05:00 PM |
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