Quick Facts About D'Pelos Salon and Barbershop
D'Pelos Salon and Barbershop has received a mix of positive and negative comments, indicating both strengths and weaknesses of the establishment. In analyzing the comments, we can identify several key strengths and weaknesses of the salon:
Strengths:
1. Skillful Stylists: Multiple comments mention the excellent job done by the stylists, specifically mentioning Linda and Nayely. This indicates that the salon has talented staff members who can deliver high-quality haircuts.
2. Clean Location: One comment praises the salon for its cleanliness. This is important as a clean and hygienic environment is necessary for a professional hair salon.
3. Affordable Prices: Another comment mentions that the salon charges a lower price compared to other places in the area. This indicates that D'Pelos Salon and Barbershop offers competitive and affordable prices, which can attract customers.
4. Friendly and Multicultural Atmosphere: The salon is commended for its friendly and multicultural atmosphere. This suggests that the staff members create a welcoming environment that makes customers feel comfortable.
5. Accommodating: A positive comment states that the salon accommodated the customer on short notice. This indicates that the salon is willing to go above and beyond to accommodate its clients' needs.
Weaknesses:
1. Lack of Professionalism: One comment criticizes the salon for its lack of professionalism. The customer called in advance to check if an appointment was needed but was told it was first-come, first-served. However, when the customer arrived, they had to wait for an extended period of time, while others who did not have appointments were served before them. This suggests a lack of professionalism and inconsistency in their service.
2. Poor Customer Service: Another comment complains about the poor customer service experienced at the salon. The customer had to wait over an hour for their boyfriend's haircut, and when they inquired about the delay, they received a vague response. This indicates a lack of communication and attentiveness to customer needs.
3. Inconsistent Service: One comment mentions that the stylist left after finishing one person's hair, leaving only two customers remaining. This suggests a lack of consistency in managing the workflow and attending to the customers in a timely manner.
4. Long Wait Times: Multiple comments express dissatisfaction with the wait times at the salon, with one customer waiting for over an hour. Excessive wait times can deter potential customers who value efficient and prompt service.
Conclusion:
D'Pelos Salon and Barbershop has several strengths, including skillful stylists, a clean location, affordable prices, a friendly atmosphere, and a willingness to accommodate short notice appointments. However, there are also several weaknesses, including a lack of professionalism, poor customer service, inconsistent service, and long wait times. These weaknesses need to be addressed to enhance the overall customer experience and reputation of the establishment.
Best TL Reviews
Linda cut my hair today marvelous job! Very nice clean location and was greatest with a Monday smile vs most businesses around here with a frown on a Monday....will be back haircut aavg around here is 25 to 30 she charged me 25 very good price and great haircut! Recommend this place over all others in this area!
Cero profesionalismo, llame para verificar si era necesario hacer cita y me dijeron que no tenían citas programadas, era por orden de llegada, que tendría que esperar unos 15-20 min para que me atendieran, no obstante de que llegue y estuve esperando al rededor de uno 30 min solo para ver que llego un amigo de la estilista sin hacer cita y lo paso antes que a mi y otros tres clientes que estaban esperando también. Espere otros 20 min a que lo terminaran de atender para ver que se marchaba la estilista dejando solo dos personas. De verdad pésimo servicio y falta de profesionalismo.
Linda did my hair, and she did an amazing job. I love my new haircut. We’ll be back for sure!
I've been taking my son here for years they always do an amazing job. My son is older now and is picky about his hair Nayely did such a good job my son loved it!
Excelente servicio gracias Mari por mi corte
Waited over an hour for my boyfriend to get a haircut I asked the lady how much longer and she told me almost the guy is in the Bathroom but he’s been gone over 30 minutes , don’t waste your time here , go somewhere else
Me and my son got a haircut here and they did a great job! Our hair is very curly and difficult to work with but they did not disappoint! I wish they were still in Bolingbrook too!
Really friendly and multicultural, atmosphere is great. The people here do a fantastic job and they're very quick. They also have accommodated me on short notice. Prices are very reasonable too
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D'Pelos Salon and Barbershop Info
Amenities
Health & safety
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Appointment required
Accessibility
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Wheelchair accessible entrance
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Wheelchair accessible parking lot
Payments
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NFC mobile payments
Today
Opening Hours
| Monday | 09:00 AM - 08:00 PM |
|---|---|
| Tuesday | 09:00 AM - 08:00 PM |
| Wednesday | 09:00 AM - 08:00 PM |
| Thursday | 09:00 AM - 08:00 PM |
| Friday | 09:00 AM - 08:00 PM |
| Saturday | 08:00 AM - 06:00 PM |
| Sunday | 08:00 AM - 04:00 PM |
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Location
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