Demarco's Hair Artistry

+1 215-722-3121

6720 Rising Sun Ave, Philadelphia, PA 19111 United States of America

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Quick Facts About Demarco's Hair Artistry

Demarco's Hair Artistry has several strengths and weaknesses based on the comments provided. Let's analyze them in detail.

Strengths:

1. Communication (4/5): Many customers appreciated the communication skills of the barbers at Demarco's. They asked questions to ensure that the customers' desired hairstyle was achieved. This is important because it shows that the barbers value customer satisfaction and are willing to go the extra mile to understand their preferences.

2. Professionalism (Various comments): Customers mentioned that the barbers at Demarco's were professional, courteous, and accommodating. They appreciated the level of service provided, particularly in terms of customer care. This reflects positively on the establishment as it creates a welcoming and comfortable environment for clients.

3. Top-quality barbers and stylists (Various comments): Several customers expressed their satisfaction with the skills and expertise of the barbers and stylists at Demarco's. They found them to be top of the line, excellent, and the best they have ever had. This indicates that the establishment has highly skilled professionals who can deliver high-quality haircuts and styles.

4. Attention to detail (Haircut Comment): One customer mentioned that the barber at Demarco's was meticulous in ensuring symmetrical fades and hairlines. This attention to detail is crucial in providing an accurate and satisfactory haircut to customers.

5. Loyalty (Various comments): Many customers indicated that they have been going to Demarco's for several years, demonstrating customer loyalty and satisfaction. This suggests that the establishment has built a reputation for providing good haircuts and maintaining customer loyalty over time.

Weaknesses:

1. Inconsistent quality (Value Comment): One customer expressed disappointment with the quality of their $25 haircut. They mentioned that the top of their hair was uneven with noticeable loose ends. This suggests that there might be inconsistent quality in the haircuts provided at Demarco's, which is a significant weakness as customers expect value for their money.

2. Poor customer service (Value Comment): The same customer mentioned that although their haircut was subpar, the barber did not rectify the issue or provide any solutions when approached about it. This lack of customer service is a weakness as it can lead to dissatisfaction and negative experiences.

3. Lack of patience with children (Unhappy Comment): Another customer had a negative experience when their child received a haircut from a specific barber at Demarco's. They mentioned that the barber was impatient with children, resulting in an awful haircut. This weakness highlights the importance of having barbers who can handle and accommodate all types of customers, including children.

4. Burnt head and dismissive response (Customer Experience Comment): A customer mentioned that their son experienced burns along the hairline and sideburns from a barber at Demarco's. Not only is this a significant weakness in terms of the quality of service provided, but the response from the barber was also dismissive and insulting. This is a severe customer service failure that can greatly impact the reputation of the establishment.

In conclusion, Demarco's Hair Artistry has strengths such as effective communication, professionalism, highly skilled barbers and stylists, attention to detail, and customer loyalty. However, the establishment also has weaknesses related to inconsistent quality, poor customer service, impatience with children, and dismissive responses to customer complaints. Addressing these weaknesses is crucial for Demarco's Hair Artistry to improve customer satisfaction and maintain a positive reputation in the industry.

Best TL Reviews

Haircut: 3/5

Time: 4/5

Value: 2/5

Communication: 4/5

Haircut:

The haircut was a low-cut fade with half the length of hair I started with on the top. The fade and hairlines were very well done and symmetrical. A problem with a lot of barbers in the area is that they have the tendency to slant my hairlines but my barber constantly checked against the mirror to ensure that didn't happen. My main issue with the cut is that the top of my hair was not leveled properly, there was very noticeable loose ends on the top of my hair that I had to fix up at home. If he used a scissor for that patch of hair the haircut would have been perfect but he didn't use scissors, instead he tried to hover the clipper over my head. For the price, to miss something like that is fairly unacceptable but more on value below.

Time: To get a fade to look as clean as possible I prefer my barber to take his time and that's exactly what he did. He made sure the fade was even on both sides and kept the length exactly as I asked. He would occasionally get side-tracked on his phone but it wasn't for long.

Value: The cut was $25 which is pretty high when you consider that he left the top of my head uneven and with very noticeable loose ends. The thing about Rising Sun Ave is that it has a broad array of barbers of varying skill that reflect the price of their haircuts. If you go for a $5 cut, you will get a $5 cut. My $25 dollar haircut was not a $25 haircut and I will most likely not go back to this establishment for this reason alone. It's not that they cut hair horribly but they miss key details that shouldn't be missed.

Communication: As he was cutting my hair he asked me various questions to make sure that I got my haircut styled the way I wanted to which is always a plus. I'm not big on small talk and he didn't attempt to ask any mundane questions like "How was your day?" so the experience was straightforward and to the point.

Bugsy (blades) did a mermaid design on my 6 year olds undercut. She looved it I loved it. He was clear and good with his work. Asked for pictures for assurance on designe. Was comfortable and open with client. I will be coming back for my own cut and will only bring my daughter here from now on.

Very professional, courteous and accommodating. B does a wonderful job cutting my Son's hair. We have been going here for the last 7-8 years

Very unhappy with my son's haircut. My husband drives 45mins for a decent haircut and I am always pleased when the owner cuts my son's hair. However, this time he was booked and my.husband chose Brandon. Please do not go to him if you have small children. This haircut is awful if you want to even call it a hair cut. If you do not have patience simply don't service children in your chair.

The barbers and stylists are Top of the line. I go to B. The best barber I ever had. The ladies are excellent as well. I've seen women after their appointment and their hair is impeccable. This is the barber shop and beauty parlor you should go to!!!!!

Love it and shout out my barber Ty.two weeks with him and my service has been great along with my son.shout out Brian as well.good company.

My son's and I use to get our haircuts here but not anymore. The Barber Nafi burnt my son's head along the hairline and sideburns a few times. When I texted him about it he said don't insult him and if I didn't like how he cut my son's hair then go to another barber. The female hair washers are super cool though. That's the only reason I have them 2 stars.

My husband goes to Rodney faithfully and it never fails, he be sharp. He does a great job on our sons shape ups and knows a thing or 2 about hair to keep it maintained.