Quick Facts About Diamond Nails & Spa
Diamond Nails & Spa, based on the comments provided, appears to have several weaknesses as a nail salon. These weaknesses include poor customer service, rushed and low-quality work, lack of attention to detail, inconsistent and short-lasting pedicures, and failure to follow safety protocols. However, there are also some strengths mentioned, such as good pricing, quick service, cleanliness, and a gentle technician who provided a good pedicure.
One of the most common complaints about Diamond Nails & Spa is the poor customer service. Multiple comments mention rude and bad-tempered employees who exhibited a lack of professionalism. Customers felt rushed and ignored, with technicians showing a lack of care and interest in providing quality service. One customer even mentioned that they were argued with by a technician, which is a clear sign of poor customer service.
Another significant weakness is the low-quality work and lack of attention to detail. Commenters frequently mentioned that their full set or gel pedicures did not meet expectations. The work was described as rushed, lazy, and not up to standard. Many customers pointed out issues such as poorly shaped nails, clumpy polish, bubbles in the nails, and failure to clean up excess polish. These complaints indicate a lack of precision and attention to detail by the technicians at Diamond Nails & Spa.
Inconsistency in pedicure quality is also mentioned in the comments. Some customers reported that their gel pedicures didn't last even a week, indicating low durability and poor application techniques. This inconsistency in service quality can be frustrating for customers who expect a certain level of longevity from their pedicures. Additionally, one customer paid for a package that included a massage, but it was not provided, highlighting a lack of attention to fulfilling what was promised.
Failure to follow safety protocols, particularly with regard to COVID-19, is another weakness that was mentioned. One customer pointed out that no temperature checks or hand-washing was implemented before the service, indicating a lack of adherence to safety measures at a time when it is crucial. This failure to prioritize customer safety can be a significant drawback for Diamond Nails & Spa, as clients want to feel confident that their well-being is being taken seriously.
Despite these weaknesses, there were a few strengths mentioned by customers. The pricing was described as moderate to high, indicating that it may not be the most affordable option, but it also suggests that the salon may offer some higher-quality products or services compared to cheaper alternatives. The salon's cleanliness is also mentioned as a positive aspect, indicating that the facility is clean and well-maintained, which is important for customers seeking a hygienic environment.
Finally, one customer experienced good customer service from a gentle technician who provided a wonderful pedicure. While this positive experience was overshadowed by the negative aspects mentioned in the comments, it is a glimmer of hope that there are capable technicians at Diamond Nails & Spa who can deliver satisfactory service.
In conclusion, Diamond Nails & Spa has several weaknesses that were highlighted in the comments, including poor customer service, rushed and low-quality work, inconsistent pedicures, and failure to follow safety protocols. However, there were also some strengths mentioned, such as reasonable pricing, cleanliness, quick service, and the presence of a skilled technician. It is crucial for the salon to address the weaknesses mentioned and improve its overall service quality to regain customer trust and attract new clientele.
Best TL Reviews
I was giving this place a 2nd chance to redeem themselves and they did not. The guy who did my full set rushed, he was in a bad mood, rude and I could have tolerated it all if his work was at minimum nice but the work is atrocious. Waste of money do not go there.
DO NOT GO HERE! I got a full set in less then 30 minutes were he rushed them and didn’t even try. He was super lazy and was just trying to get people in and out, did not care about the quality at all. My nails also had little bubbles all over them at the end. Literally do not go here.
Quality of pedicure was very poor to say the least. Had to ask technician to clean up nail polish around nail twice. She acted perturbed because I asked. Pedicure only lasted a few days. Polish started to chip 2nd to 3rd day. Paid for 10 min leg massage that lasted 2 minutes. Will not be going back. Cannot recommend this shop!
Worst service ever experienced.... they don't clean up the polish around the nails.. and had an attitude when I choose not to get gel.. and the did my nieces nail crooked and refused to fix it and my nails were supposed to be coffin shape and they are nowhere near that and they applied gel polish and didn't use the uv light because I didn't want gel I wanted regular polish and my nails dried clumpy
My daughter and I received gel pedicures. My daughter’s gel only stayed on less than a week. My toes weren’t properly shaped but there wasn’t much I could do about it as he cut them short. I also paid for a package that included a massage and it wasn’t provided. I have been going to this shop for a few years but will not be returning. The quality of service was poor.
I got a gel pedicure and eyebrow arch.
The price was moderate to high. The service was good. All of the employees were kind to me. I was served quickly. The technician was very gentle and did a wonderful job on my pedicure. My pedicure included a massage. However, one technician was arguing with another customer and the restroom smelled not quite clean. I would definitely visit this salon again.
I got my nails removed and it was the most painful experience. The lady didn’t listen to what I asked for and treated my hands as if I had no feeling. She tore to of my nails down to the meat. Terrible terrible service. I also asked for the number 1 pedicure and she gave me the number two which has a $10 difference that I didn’t want. They aren’t following COVID rules either. No one checked my temperature or had me wash my hands before service. SHUT THIS PLACE DOWN!! They don’t care about anything except if you can pay cash or zelle. DO NOT COME HERE.
They were nice & clean... that’s about the best compliment they get.
Tech didn’t file right and definitely didn’t polish right.
I see why they have such low ratings.
I went and got a color change the very next day after leaving this nailshop.
I’d pass on this nailshop.
They wack.
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Diamond Nails & Spa Info
Amenities
Accessibility
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Wheelchair accessible entrance
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Wheelchair accessible parking lot
Payments
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NFC mobile payments
Today
Opening Hours
| Monday | 09:00 AM - 07:00 PM |
|---|---|
| Tuesday | 09:00 AM - 07:00 PM |
| Wednesday | 09:00 AM - 07:00 PM |
| Thursday | 09:00 AM - 07:00 PM |
| Friday | 09:00 AM - 07:00 PM |
| Saturday | 09:00 AM - 07:00 PM |
| Sunday | 09:00 AM - 07:00 PM |
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7. C K Nails