Quick Facts About Diva Nail
Diva Nail place has received a mix of positive and negative comments from customers, highlighting both strengths and weaknesses of the establishment. In analyzing these comments, we can evaluate the overall strengths and weaknesses of Diva Nail place.
One of the strengths of Diva Nail place, as mentioned by a customer, is the welcoming and kind staff. Pam and her crew members are noted for their friendliness, making customers feel comfortable and valued. This positive attitude from the staff contributes to a positive overall customer experience.
Another strength of Diva Nail place, as mentioned by multiple customers, is the high level of professionalism. Customers have noted that the staff is skilled and does a fantastic job. The nails are described as beautiful and the service is praised for its quality. This professionalism contributes to customer satisfaction and loyalty.
Furthermore, Diva Nail place is commended for its customer service. Customers have mentioned that the staff is accommodating and willing to fix any issues or mistakes. This level of responsiveness demonstrates a commitment to ensuring customer satisfaction and remedying any problems that arise.
Additionally, some customers have praised Diva Nail place for the cleanliness of the salon. A clean and hygienic environment is essential in a nail salon, and this positive feedback indicates that Diva Nail place maintains high standards in this regard.
However, despite these strengths, there are also notable weaknesses that have been pointed out by customers. One recurring issue is the poor customer service experienced by some individuals. One customer specifically mentioned feeling unwelcome and encountering rude and unprofessional behavior from a staff member. This negative interaction can significantly impact a customer's overall impression of the establishment.
Furthermore, there are complaints about the quality of the nail work. One customer mentioned that if attention is not paid, the nails can become thick and too big, overlapping the real nail. This indicates that there may be inconsistencies in the quality of the service provided, which can be a significant weakness for a nail salon.
Another weakness highlighted by customers is the issue of favoritism. Some customers have mentioned feeling rushed or neglected because they were not known clients. This indicates a potential lack of equal treatment and customer appreciation, which can discourage new customers from returning and negatively impact the salon's reputation.
In conclusion, Diva Nail place has strengths in its welcoming and kind staff, professionalism, customer service, and cleanliness. However, weaknesses are evident in the poor customer service, inconsistent quality of nail work, and allegations of favoritism. These weaknesses should be addressed in order for Diva Nail place to improve its overall customer experience and maintain a positive reputation.
Best TL Reviews
If I could give 0 stars for my customer service experience this morning, I would! I booked an appointment for 2 pedicures and arrived 3 minutes early. No one greeted us as we walked in. The man asked what we were there for and if we had appointments. He had a look of disgust and appeared overwhelmed. I had a 3rd person with me to get service. It’s is ok if the schedule doesn’t allow you to service her but the rudeness and attitudes were very unnecessary and unprofessional. I will NEVER spend another dime at this establishment, and you shouldn’t either.
Pam and her staff + other customers were so welcoming and kind. One of her crew members even delivered us a warm danish while we sat for our pedicures + had a charger for our cell phone. Highly recommend! Thank you Pam.
Very profession and did a fantastic job. Pam and Tony are always friendly.
IF YOU DNT PAY ATTENTION UR NAILS WILL B TOO THICK & TOO BIG OVER LAPPING UR REAL FINGERNAIL. THE NAIL IS SUPPOSE TO ONLY COVER THE REAL NAIL- I HAVE YET TO RECEIVE THE COFFEE CUT AS I ASKED! BASIC
Absolutely great service. Beautiful nails! Pam is great. I had to come back in to fix a few nails that weren't smooth and had no problems getting them fixed. Very nice and accomidating! Highly recommend this nail salon.
Absolutely love this place they did my nails amazing spot on and the staff were super friendly
Previously had an acrylic big toe went here for a whole new set, the pedi guy left the previous acrylic on my toe and painted over it!!!!! Also was rushed even with an appointment I made! Favoritism if they know you as a client, wouldn’t recommend if a new customer! My manicure was rushed too! then as I was waiting for my toes to dry the lady tries to throw on polish over my nails after she filed them and sent me over to get my pedi so she could start on her other known client! Had an attitude after I told her I want gel polish!
When i tell you this place has the best employees i mean it . they care about how they do your nails .. Best place in newport .. Real down to earth they care about their customers .. We will always come here
Place Pictures
Diva Nail Info
Amenities
Accessibility
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Wheelchair accessible entrance
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Wheelchair accessible parking lot
Planning
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Appointments recommended
Today
Opening Hours
| Monday | 10:00 AM - 07:00 PM |
|---|---|
| Tuesday | 10:00 AM - 07:00 PM |
| Wednesday | 10:00 AM - 07:00 PM |
| Thursday | 10:00 AM - 07:00 PM |
| Friday | 10:00 AM - 07:00 PM |
| Saturday | 09:30 AM - 06:00 PM |
| Sunday | Closed |
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