Quick Facts About Diva Nails Salon
Based on the comments provided, there are several strengths and weaknesses of Diva Nails Salon that can be identified.
One strength of Diva Nails Salon is that they have a friendly and helpful staff. Multiple comments mention the staff being sweet and providing great customer service. This is an important aspect of any salon experience, as it can greatly impact the customer's overall satisfaction.
Another strength highlighted in the comments is the quality of the nail services provided. Several customers mention being happy with the way their nails looked after visiting Diva Nails Salon. The positive feedback about the dip nails and the skill of the nail technician Steve indicates that the salon can deliver good results.
Affordable prices are also mentioned as a strength of Diva Nails Salon. This can be a significant factor for many customers, as it allows them to enjoy professional nail services without breaking the bank.
However, there are also several weaknesses of Diva Nails Salon that should be addressed. One recurring complaint is the long wait times experienced by customers. Waiting for over 30 minutes without being attended to or acknowledged is not acceptable in terms of customer service. It suggests a lack of organization and a failure to prioritize customers' needs.
In addition to the long wait times, some comments mention issues with cleanliness and hygiene. One customer reported getting a painful infection in their toe after a pedicure, indicating that the tools used were not properly cleaned. Another customer mentioned that the manicurist made their finger bleed, suggesting a rough and potentially unsafe technique. These instances raise concerns about the salon's adherence to proper sanitation practices and the training of their staff. Cleanliness and safety are essential in a salon environment to ensure the well-being of customers.
Furthermore, some comments highlight poor communication and professionalism at Diva Nails Salon. One customer expressed frustration at being shown a different color than what they had picked out, and then being told it was too late to change their mind. This demonstrates a lack of flexibility and a disregard for the customer's preferences. The incident with the second manicurist waving their hand in a customer's face and interrupting them multiple times also reflects unprofessional behavior. Such actions can leave customers feeling disrespected and undervalued.
It is also worth noting that one comment mentioned receiving a shellac manicure that lacked proper nail care, such as cuticle trimming and the application of lotion. This omission suggests a lack of attention to detail and a rushed approach to service.
In conclusion, Diva Nails Salon has strengths such as friendly staff, good nail services, and affordable prices. However, the salon needs to address weaknesses related to long wait times, cleanliness and hygiene, communication, professionalism, and attention to detail. These areas of improvement are crucial for ensuring a positive and satisfactory experience for customers.
Best TL Reviews
I am the type of person who will leave a good review quickly, while hesitating to leave a bad review. I waited 24 hours to write this and I’m still appalled at the way I was treated. I was shown a different color than what I had picked out, which I told her was very pretty and may be after we went in with the pink then we can do that over to top off my pink ombre. When we got to the point where this would be fine I reminded her and I was told that “It’s too late, you already said no to that”. Having done my own nails for years, I understand how polymers work especially the ones that you put on your nails so I know that is simply not true. I told her, yes at first I didn’t want to do the glitter because it wasn’t as pink as the first color. But I would like to accent with some of that particular solar powder and I am allowed to change my mind. She then tells me a different guy is going to finish me up, so I go over to his chair and start to explain to him what I want. He actually waved his hand in my face and interrupts me not once, not twice, but three times to tell me that I don’t need to tell him anything and that he already heard me talking to the other woman. These specific comments, as well as a few other petty actions like charging extra ($10 for solar powder that was already going on my mail? No design, no rhinestones, I didn’t ask for anything extra) that really put it over the top. I had been getting my nails done for about 10 years before I started doing my own and never have been treated as such. Not a professional business establishment whatsoever.
First I got a pedicure that looks like they just smeared white paint without looking. I can do a better pedicure on myself so that is frustrating. Then I got a shellac manicure and she didn’t do anything to my nails, she just went straight to the polish/UV lights and then was done. Took about 6 minutes. No lotion, no cuticle trim, nothing. And the shellac looked so messy! Definitely DO NOT recommend diva nails.
The last 3 times I've been here I waiting 30+ min and either no one assisted me so I walked out or it took them that long to finally ask what I wanted. Not even service me but to just ask what i was in there for. Was in there today, sat and waited again 30+ min and no one asked what I wanted and I was the only one sitting and in their waiting chairs. Someone who came in after me was assited before i was . I still waited 5 min for help after that before walking out.
I have psoratic nails so they are pitted and wavy. I am always embarrassed by my hands for this reason. I took my niece to get her nails done and asked if they could do anything for mine. Boy did they! My nail tech Steve was amazing. See before and after photos. I feel like a normal woman again!!
First visit yesterday and very happy with the way my nails look. First time getting the Dip nails and they look and feel great. Staff was very friendly and helpful.
Always great customer service, the man who did my pedicure was very sweet .
I ended up getting a painful infection in my toe because they didn’t clean there tools before using them to give me a pedicure. We had waited 45 minutes and many people had gone before us.. Makes me wonder if they cleaned them at all. I did get my nails done and they were really good, but the lady was super rough and made my finger bleed. The people were nice, recommend making sure they clean there tools!
Great place. Friendly service. Affordable prices.
Place Pictures
Diva Nails Salon Info
Amenities
Health & safety
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Staff get temperature checks
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Staff required to disinfect surfaces between visits
Accessibility
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Wheelchair accessible entrance
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Wheelchair accessible parking lot
Today
Opening Hours
| Monday | 09:30 AM - 08:00 PM |
|---|---|
| Tuesday | 09:30 AM - 08:00 PM |
| Wednesday | 09:30 AM - 08:00 PM |
| Thursday | 09:30 AM - 08:00 PM |
| Friday | 09:30 AM - 08:00 PM |
| Saturday | 09:30 AM - 08:00 PM |
| Sunday | Closed |
How to go there
Location
Places
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