Quick Facts About Divine Nails
Divine Nails has received both positive and negative reviews from customers, which provide insights into the strengths and weaknesses of the establishment. By analyzing these comments, we can gain a better understanding of the overall quality of the nail salon.
Starting with the strengths, one recurring theme in the comments is the friendliness of the staff. Multiple customers mentioned that the people at Divine Nails were friendly and made them feel welcome. This positive customer service experience is essential in creating a comfortable environment for clients. Additionally, the salon seems to prioritize customer satisfaction by accommodating last-minute appointments and being efficient when they are busy. This shows that they value their customers' time and are willing to go the extra mile to ensure their needs are met. It is also worth mentioning that their prices are described as reasonable and lower than other salons, which can be considered a strength for budget-conscious customers.
Another strength highlighted by customers is the quality of the treatments they received. The leg and arm massages were described as wonderful, indicating that Divine Nails pays attention to providing a relaxing and pampering experience for their clients. The comments also mentioned that they allow customers to bring their own polish for touch-ups, showcasing flexibility and accommodating customer preferences. The inclusion of free sparkles as an extra touch suggests that Divine Nails goes above and beyond to make their customers happy.
However, despite these strengths, Divine Nails also faces some weaknesses, as highlighted in the negative comments. Several customers expressed dissatisfaction with the quality of the services they received. This includes complaints about a horrible gel polish application, bubbles in the nails, and peeling of the gel overlay after only a few days. These instances raise concerns about the competency and skill of the nail technicians at Divine Nails. When customers visit a salon, they expect high-quality services that will last, and these negative experiences might undermine the salon's reputation.
In addition to quality concerns, there were some comments about specific incidents that affected the customer experience negatively. Instances of cutting customers intentionally, rushing through procedures, and the owner's wife stopping frequently to address other matters were mentioned. These situations contribute to a lack of professionalism and create an unpleasant atmosphere for customers.
Moreover, there is a serious complaint about an injury sustained during a visit to Divine Nails. The customer experienced excruciating pain, swelling, and an inability to walk due to a toe injury. This incident, if true, raises concerns about the salon's hygiene practices, the use of proper tools, and the skills of the nail technician responsible. Such a severe and long-lasting injury can significantly harm the reputation and trustworthiness of Divine Nails.
In conclusion, Divine Nails demonstrates certain strengths, such as friendly staff, reasonable prices, and attention to customer satisfaction. The positive experiences with massages, accommodating appointments, and small gestures like adding sparkles also contribute to the salon's strengths. However, the salon also faces weaknesses, including concerns about the quality of services provided, instances of unprofessional behavior, and a severe injury sustained by a customer. These weaknesses can significantly impact Divine Nails' reputation and customer trust. It is important for the salon to address these issues promptly to maintain and improve their overall quality and customer satisfaction.
Best TL Reviews
The people were friendly, I didn’t have to wait, and the leg and arm massages were wonderful! I brought my own polish so I oiled do touch ups if necessary,b it my toes are still gorgeous and they add sparkles for free. They are very professional, and cost less than other nail salons. I’ll go there again!
I been coming here for a little while it was good they have good staff . I never write reviews but today was the worst experience , the guy did a horrible job I made them take the gel polish and this how they look and after all the lady in front tried me saying I had to pay 55 !!!! Right now my fingers are hurting !! While he was panting there was a bunch of bubbles I had to tell him to stop..
BEST SALON IN MIAMI????????
I BEEN DOING MY NAILS HERE FOR MORE THAN 5yrs AND I LOVE THEM, EVERY TIME I GO THERE THEY MAKE ME FEEL VERY HAPPY!
AS YOU CAN SEE, THEY’RE VERY PROFESSIONAL, THEIR PRICES ARE BETTER THAN ALL THE SALONS IN MIAMI AND THEIR CUSTOMER SERVICE IS GREAT
I RECOMMEND THEM ????
I called them last minute because I left work early and had a little time on my hands and wanted a gel manicure before going home to the hectiness. To my surprise they were able to squeeze me in, they were busy but they managed it so well. I got taken care of by Tommy he was great, we had a nice conversation and he did my gel manicure very well. I will definitely be going back. :)
Do not go here!! My toe has gotten progressively worse!!!! Im in the excruciating pain!! I cant walk on my foot cannot put pressure on it! My toe is huge! I don’t know what she did to my tow but this is unacceptable!! I will be taking legal action!!! Haven’t been able to walk for 3 days!!
Very friendly staff it was
My first time I will be going back again I don’t know the guy that did my nails I think he was owner he and his wife. I recommend this mail shop. 5 star service from Alabama s.golden wilson
Made me wait took others before me rushed through whole procedure and cut me intentionally because I asked to please be more gentle. On top of that she was the owner's wife and she kept stopping every three seconds telling people to go wash their hands to go sit in whatever seat that was a shitshow.
I honestly wanted to rate these folks better because this isn't my first time going there. However, after a mere 4 days of having my nails done both thumbs are peeling off and this is a gel overlay. I could understand if it was regular polish but not for gel overlay. Really disappointed but I felt that the tech did not know what she was doing when I was in her chair and now, here we are. That's what being "nice" gets you.
Place Pictures
Divine Nails Info
Amenities
Accessibility
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Wheelchair accessible entrance
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Wheelchair accessible parking lot
Payments
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NFC mobile payments
Today
Opening Hours
| Monday | 10:00 AM - 07:30 PM |
|---|---|
| Tuesday | 10:00 AM - 07:30 PM |
| Wednesday | 10:00 AM - 07:30 PM |
| Thursday | 10:00 AM - 07:30 PM |
| Friday | 10:00 AM - 07:30 PM |
| Saturday | 10:00 AM - 07:30 PM |
| Sunday | Closed |
How to go there
Location
Places
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