Quick Facts About Mermaid Nails & Spa
Mermaid Nails & Spa has several strengths based on the comments provided. Firstly, customers appreciate the attention to detail and meticulousness of the technicians. They mention that the nail techs take great care of them and their nails, ensuring a high-quality service. This indicates that the staff at Mermaid Nails & Spa are skilled in their craft and prioritize providing excellent results to their customers.
Another strength mentioned is the efficiency and speed of the salon. Customers mention that they were able to get appointments quickly, and the wait time upon arrival was minimal. This suggests that Mermaid Nails & Spa values their customers' time and strives to provide a seamless and efficient experience. The large selection of colors available for customers to choose from is also mentioned as a positive aspect, giving customers more options and making the experience personalized.
The welcoming and friendly nature of the staff is highlighted as well. Customers mention that the staff at Mermaid Nails & Spa were kind and made them feel comfortable during their visit. This is an important aspect of customer service as it contributes to a positive overall experience. The availability of rewards cards also indicates that the salon values its repeat customers and aims to provide incentives for them to return.
Additionally, the range of services offered at Mermaid Nails & Spa is mentioned positively. Customers mention services such as waxing and massage, which indicates that the salon caters to a variety of beauty and relaxation needs. This versatility can attract a wider customer base and provide convenience for those seeking multiple services in one location.
However, there are a few weaknesses that can be gleaned from the comments. One customer mentioned that they were charged more than other businesses, although they still felt it was worth it. This suggests that Mermaid Nails & Spa may have higher prices compared to some competitors, which could potentially deter price-sensitive customers.
Another customer mentioned that during their manicure, the technicians did not thoroughly clean up the cuticles using cuticle nippers, which affected their overall satisfaction. This highlights a potential consistency issue in the quality of services provided, as one customer had a negative experience related to the nail tech's technique.
Finally, there is a mention of a single incident where a nail tech accidentally ground through a customer's actual nail. This indicates a lapse in quality control or training, as accidents like these should be avoided. While it is mentioned that this incident was an exception and overall experiences have been positive, it is still a weakness that should be addressed.
In conclusion, Mermaid Nails & Spa has several strengths, including skilled and detail-oriented technicians, efficient service, a wide range of services, and a friendly staff. However, there are a few weaknesses to address, such as pricing, consistency in service quality, and potential training or quality control issues. By addressing these weaknesses, Mermaid Nails & Spa can further enhance its already positive reputation and continue to satisfy customers.
Best TL Reviews
It was my first time getting acrylics done and it was a great experience! My lash tech was incredible and was very detail-oriented. He took great care of me and my nails. Can’t wait to see how long they last. They did charge me a little more than other businesses around but it’s okay, definitely worth it.
I’m new to the area, and found this place via a google search. I called and had an appointment within the hour. When I arrived I was seated within 10 minutes. That was the perfect amount of time to browse the large selection of colors. I wish I would’ve asked my technician’s name, but she sat in the second station from the door. Her work was fast and meticulous. My pedicure was awesome as well. I honestly cannot wait to return.
The staff was very welcoming and sweet. The gentleman I had did beautiful work on a gel fill. He was very thorough. I love the quick shoulder and hand massage. I also like how they have a rewards card. They also offer other services like waxing and massage. ❤️????????????????????????????????????????????❤️
I called and they got me in last minute. Everyone was kind and there wasn’t a long wait. Nails turned out great! My only negative is that with my manicure, they didn’t use the cuticle nippers to thoroughly clean up the cuticles. I love a good clean up because it feels like my cuticles can breathe again!
this is definitely one of the best nail salons i have even been too. everyone in the workplace does an amazing job while also providing great customer service. whenever you call they are always available which is surprising because of how much clientele they get. since the day i found this establishment i haven’t been to another one which says a lot. my favorite nail tech, joey always makes sure i leave out satisfied and i love that. highly recommend !
I had a pleasant experience. This was my first time at this salon/spa. This place is very clean, relaxing and professional services. Joey was great. I had a Spa pedicure with massage & hot stones. I also got a manicure...with beautiful butterflies added...in addition got my eyebrows done.
I am absolutely pleased with my nails and my eye brow waxing ! Will definitely return! Thank you !!!
Usually really great. I think there was only one time I had a bit so great experience, and that was due to a nail tech grinding through my actual nail. But other than that one incident it's been great every time. ❤️ I love bringing my kids here to get their nails colored. They have lots of options and are pretty well priced considering this town can be expensive. ????
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Mermaid Nails & Spa Info
Amenities
Accessibility
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Wheelchair accessible entrance
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Wheelchair accessible parking lot
Planning
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Appointments recommended
Today
Opening Hours
| Monday | 09:30 AM - 07:30 PM |
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| Tuesday | 09:30 AM - 07:30 PM |
| Wednesday | 09:30 AM - 07:30 PM |
| Thursday | 09:30 AM - 07:30 PM |
| Friday | 09:30 AM - 07:30 PM |
| Saturday | 09:30 AM - 07:30 PM |
| Sunday | 10:00 AM - 06:30 PM |
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