Divine Spa & Nails

+1 828-274-1400

1863 Hendersonville Rd #135, Asheville, NC 28803 United States of America

Open Today: Closed

Quick Facts About Divine Spa & Nails

The Divine Spa & Nails place has received a range of comments from customers, indicating both strengths and weaknesses of the establishment. These comments can be analyzed to understand the overall customer experience at the salon.

One aspect that stands out as a strength of Divine Spa & Nails place is the quality of their work. Customers have praised the staff's abilities, particularly in French manicure and pedicure services. The comment about Kenny doing an "AMAZING" job on the French manicure and another customer mentioning a "nice lady" who did an "amazing job" on their toes highlights the skill and expertise of the technicians in the salon. This suggests that the salon has a competent and talented team who can deliver high-quality nail care services.

Another strength is the overall cleanliness and relaxing atmosphere of the salon. One customer states that it was a "clean and relaxing atmosphere" and that they "truly enjoyed it." This indicates that the salon maintains a clean and comfortable environment, ensuring that customers feel relaxed during their visit. A clean and calming ambiance is crucial for a spa and nail salon, as it enhances the overall experience and adds to the overall appeal.

However, the salon also faces several weaknesses that have been highlighted in the comments. One recurring issue is the poor customer service. Multiple customers have expressed disappointment with the way they were treated by the salon staff. One customer mentions being completely rushed and denied simple nail care requests, while another highlights the staff's rudeness. The negative experiences around customer service reflect a lack of professionalism and a failure to provide satisfactory service to clients. This can greatly impact customer satisfaction and loyalty.

Another weakness is the inconsistency in service quality. While some customers have praised the work done by specific technicians, others have had negative experiences with nail services. Complaints about incorrect nail sizes, uneven lengths, and charges for additional services without consent indicate a lack of precision and attention to detail. Inconsistency in service quality can raise concerns about the salon's commitment to delivering a consistently good experience for all customers.

Additionally, an extremely concerning comment mentions an alleged assault by a male technician. Such an incident is a severe detriment to the salon's reputation and raises significant safety concerns for potential clients. It is crucial for any establishment to prioritize the well-being and safety of their customers, and incidents like this can have severe consequences on their business.

Lastly, there are mixed reviews regarding the staff's attitude and behavior. While some customers have expressed positive experiences with friendly and welcoming staff, others have mentioned negative encounters with the staff's unprofessional behavior, including excessive chatting and disinterest in providing proper service. Inconsistency in staff behavior can result in an unpredictable customer experience, potentially damaging the salon's reputation.

In conclusion, the strengths of Divine Spa & Nails place lie in the quality of their work and the cleanliness of the salon, creating a positive experience for some customers. However, the weaknesses identified through customer feedback revolve around poor customer service, inconsistency in service quality, and various concerns regarding staff behavior. These areas need improvement to ensure consistent customer satisfaction and loyalty. It is essential for the salon to address these weaknesses and rectify any issues to enhance the overall customer experience and maintain a positive reputation.

Best TL Reviews

I get that you close at 7. I called and asked if you had time for 1 adult and child. Then charge me extra bc she doesn't wanted to sit in the children's chair, she wanted to sit beside her mother. There was noone else in there! Completely rushed and told no on two request for simple nail care. Man and women working tonight completely rude. I live here and will never come back! It's called customer service! Just the basics would have been fine. Then I pay $120 for this! Pics below. Wow! Just wow!

Kenny did an AMAZING job on French manicure. The lady that did my French pedicure also did a great job. It was a clean and relaxing atmosphere and I truly enjoyed it.

I took my granddaughter to get a set of nails. I got a pedicure. First of all, the nail tech was very rough and negative about working on her nails. My granddaughter is 15. Second, she applied the wrong size nails, weren’t shaped correctly. We left The salon and the more we looked at them, they were a mess. My pedicure felt rushed. A 2 minute massage and out in the light my polish looks like a 3 year did it. The staff was not welcoming and was more interested in chatting it up about their drinking experiences (loudly I might add). Oh and getting out of there. So we didn’t bother going back to have these issues fixed. Instead I paid for these services elsewhere. And they did an amazing job. So I will never darken their door again.

Do not like this place! I originally went there, because my friend recommended it, and the girl did my nails acrylic which I asked for powder, and they were way too thick and the nails were uneven length. I just went back a second time to give it another chance and my nails look like penguin feet, and they charge six extra dollars just to have two different colors on her hand.

My wife just left this salon hysterically crying after leaving there. She was assaulted by the male technician who works there. She was violently grabbed and sat down and also locked inside by this male technician because my wife was unhappy with the service being used. We have notified the police. Do not go to this nail salon

It’s a beautiful salon but I got the impression the person working on my pedi would rather be touching roadkill.

I have had the best experience as far as a pedicure goes. The nice lady that did my toes was amazing... Sad I didn't catch her name ???? but she did such an amazing job on my feet.. I haven't been able to find anybody that does good French tips on my toes ever, and now I have found me a place I will be going to regularly.

Having been going here for several years. Kate always does a great job and I am always greeted with a smile.