Quick Facts About DOWN TOWN NAILS AND SPA
Strengths:
1. Customer satisfaction: Several comments mention that the customers were happy with their nails and had a positive experience overall. This indicates that the salon is capable of providing good nail services and meeting customer expectations.
2. Cleanliness: One comment specifically mentions that the salon is very clean. This is a positive attribute as it indicates that the salon maintains a hygienic environment, which is important for the health and safety of customers.
3. Polite and accommodating staff: Some comments mention that the staff members were nice and accommodating. This is a strength as it shows that the salon has friendly employees who are willing to assist customers and make them feel comfortable.
4. Talent and expertise: One comment mentions that the manicurists are talented and can provide recommendations if the customer is unsure about their preferred look. This strength suggests that the salon has skilled employees who are knowledgeable in nail care and design.
Weaknesses:
1. Inconsistency in nail quality: Several comments mention issues with the quality of the nail services provided. Complaints include crooked nails, chipping within a few days, uneven nails, and improper paint application. These weaknesses indicate that the salon may have inconsistencies in the skills and attention to detail of its staff members.
2. Rudeness: Multiple comments mention encounters with rude staff members. This is a significant weakness as it negatively impacts the customer experience and can result in customers feeling disrespected and unsatisfied with the service they receive.
3. Unprofessionalism: One comment mentions that the cleaning products were placed by the pedicure chairs, which is seen as unprofessional. This weakness indicates that the salon may not adhere to proper protocols and may not prioritize maintaining a professional environment.
4. Pricing issues: One comment mentions that the customer was charged significantly more than the advertised price. This indicates a weakness in transparency and integrity in pricing, which can lead to customer dissatisfaction and distrust.
5. Lack of consistency in nail lengths and shapes: A customer comments that their nails were all different lengths and shapes, a clear indication of a lack of attention to detail and consistency. This weakness suggests that the salon may not prioritize providing consistent and precise nail services.
Conclusion:
Down Town Nails and Spa has some strengths such as customer satisfaction, cleanliness, polite and accommodating staff, and talent in providing nail services. However, the salon also faces several weaknesses including inconsistency in nail quality, rudeness from staff members, unprofessional practices, pricing issues, and lack of consistency in nail lengths and shapes. Addressing these weaknesses by improving staff training, promoting professionalism, implementing consistent quality control measures, and ensuring transparent pricing can help the salon provide a better overall customer experience.
Best TL Reviews
I got acrylics and I heard a lot of bad things from here it was very nice quiet and they were sweet my nails turned out super cute some were a little crooked but that’s okay they were worth it hopefully they can stay on!????????
The lady that did my nails was very nice. The other workers were rudy. The man that was there ( worker) was very rude and he was sick! I had them done on a Wednesday and by Saturday they were chipping! Very unhappy. The cleaning products were out by the pedicure chairs. I find that very unprofessional.
Omg that was the best place I have ever been to get my nails done. They are really nice and the experience was amazing!!! I will return.
I LOVE THIS NAIL PLACE. I discovered this place a few years back when I lived in Clayton, but still travel 25 minutes to get there now that I've moved. I am always happy with my nails. The manicurists are nice, will answer questions and help you pick a look you'll love if you're a little stuck, and super talented. There are 3 nail salons in my town, but still I go to this place. Definitely recommend and I will continue going here.
Do Great job on my nails. Very clean. People that work their are so nice
I genuinely wanted to like this place, they were able to see me same day, the gentleman I spoke with was polite & accommodating, the place was nice & clean.. that’s where my very generous compliments end. The girl that did my nails was so very cold, rude, & plain ignorant. The way she talked to me was disgusting that’s the best way I can describe it. She was mean & condescending to the point where she hit my skin with the electric file I jumped & made a noise she looked at me rolled her eyes & resumed filing without so much as an apology. My nails are all different lengths & shapes some long some very short some square some round. I at least gave it an honest try, hopefully she was having a bad day.
Since I didn’t give you money please consider this my tip; customer service matters, & above that you should just treat people the way you want to be treated!!
Very rude got two full set acrylics it says 30 but charged me 80 did a terrible job WILL NOT BE GETTING MY SERVICE AGAIN or money my daughter wasn't pleased
either and my nail is very unevenn ????????
The lady that did my nails was vary rude to me and my mom they didn't even paint it right ????????????????????????
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DOWN TOWN NAILS AND SPA Info
Amenities
Accessibility
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Wheelchair accessible entrance
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Wheelchair accessible parking lot
Planning
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Appointments recommended
Today
Opening Hours
| Monday | 10:00 AM - 07:00 PM |
|---|---|
| Tuesday | 10:00 AM - 07:00 PM |
| Wednesday | 10:00 AM - 07:00 PM |
| Thursday | 10:00 AM - 07:00 PM |
| Friday | 10:00 AM - 07:00 PM |
| Saturday | 09:00 AM - 06:00 PM |
| Sunday | Closed |
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