Quick Facts About Elaine Nail Salon
Elaine Nail Salon has several strengths based on the comments provided. Firstly, the salon is praised for its friendly and welcoming staff. Customers appreciate the warm and inviting atmosphere, which is important for creating a comfortable experience. This positive customer service is highlighted by the staff's willingness to engage in conversations, make recommendations, and provide excellent service.
Another strength of the salon is the quality of the nail services. Many customers mention that their nails came out looking great and they were satisfied with the results. The salon offers a wide range of services, including dip powder, gel manicures, SNS manicures, and nail art. The technicians are skilled and attentive to customer preferences, ensuring that they receive the desired outcome. Customers particularly appreciate the attention to detail and the ability to choose from a variety of fun colors.
One of the standout strengths mentioned is the extra effort put into special occasions. For example, a bride-to-be had a wonderful experience getting her nails done for her wedding. The staff provided recommendations that aligned with her vision and even added extra sparkle to complete the look. This personalized touch and attention to detail adds to the overall positive experience at Elaine Nail Salon.
The ability to accommodate last-minute appointments is also a strength mentioned by customers. Being able to schedule an appointment quickly and easily is important for many people, especially those with busy schedules. By providing this convenience, Elaine Nail Salon is able to attract customers who appreciate the flexibility.
Additionally, the salon offers unexpected bonuses to customers. For instance, giving out gift cards as a token of appreciation for choosing their salon. This not only adds value to the customer's experience but also encourages them to return in the future.
While there are several strengths mentioned, there are also a few weaknesses that need to be addressed. One recurring issue is regarding the roughness and lack of attentiveness of a specific nail technician named Umi. Customers have reported leaving with cuts and feeling sore after appointments with her. This inconsistency in service quality could be attributed to the individual's technique or attitude, and it needs to be addressed to ensure a consistently positive experience for customers.
Another weakness brought up by a customer is the presence of stand-offish and rude staff members. While the majority of customers enjoyed the friendly service, this particular customer felt that the older lady and older man were rough, standoffish, and made negative comments about the customer's requests. This highlights the importance of maintaining consistent and respectful customer service across all staff members.
In conclusion, Elaine Nail Salon has several strengths that contribute to a positive customer experience. These include friendly and welcoming staff, excellent service quality, personalized recommendations for special occasions, last-minute appointment availability, and unexpected bonuses. However, there are also weaknesses that need to be addressed, such as roughness and lack of attentiveness from certain technicians, as well as occasional instances of stand-offish and rude behavior from staff members. By addressing these weaknesses and focusing on their strengths, Elaine Nail Salon can continue to improve and provide exceptional services to their customers.
Best TL Reviews
Went here on the recommendation of a friend of a friend with one of my bridesmaids to get our nails done for my wedding and we had such a great experience!! Staff was friendly and they gave me wonderful recommendations on dip powder colors that would match the vision I had for my wedding day nails and would match the gel polish I picked for my toes! The woman who worked on my nails also had the idea to add EXTRA sparkle on my fingers and it was a huge hit! I loved it!! It really pulled the look together! I would absolutely recommend giving this place a try!
Everyone was very welcoming here! The tech that did my nails was wonderful. We had a great conversation, and I received a $5 gift card afterward. Most importantly, my nails came out looking great.
Was able to make an appointment just e0 minutes prior to arriving. Friendly staff that took time to ask what I wanted and if I liked what I got. SNS manicure came with a great massage and fun colors to choose from.
had one of the best gel manicures of my life here!! came in last min for an appointment after having a terrible experience somewhere else. my nail tech was SO kind and gentle and even gave me a $5 gift certificate when i left!
I get my nails done by umi
My first experience was amazing. But since that first experience Ive learned how rough she can be. I leave with cuts on my fingers from the files. Not being attentive and constantly hurting me.
I like going here bc I never have a broken nail but I’m
Literally sore and cut up after. Im going to try joline and hopefully she’s gentle.
Very friendly nail techs! I love my nails and the princess treatment lol I received an unexpected massage which was very nice, thank you!!
Went yesterday for a pedi and decided to go again to get my nails done for my 21st birthday- yuri (srry dk how it’s spelt lol) was very patient with me especially when she was doing my nail art and I was shaking (I have a natural shake) overall I did enjoy the experience and the employees I talked to were joking around and having fun with me which made me very comfortable!!!
Listen to the negative reviews, each and every one, because they are valid I wish I had listned before going. The older lady and the older man were very rough with my hands, it's been 3 days and I still have deep cuts on 3 of my fingers that hurt. They also seemed a bit standoffs and rude as well. When I asked for stiletto acrylic, the lady complained that my hands were small. When I asked to make my nails a bit sharper she complained.
I understand that they may come across rude customers due to the location they are in so I made sure to go in the shop and be polite, I even showed up 30mins before my appointment. So to be treated the way I was, was just unacceptable, it wasn't until I tipped them both $20 on a $65 bill (the bill is less than what I normally spend on my nails every 2 weeks) is when they started trying to return the energy I was trying to give the entire time.
I only went to this shop because my friend was not be able to get me in to her shop due to it being booked up already. I'll never go back to this place, the only highlight is that the younger girl that worked there was very sweet.
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Elaine Nail Salon Info
Amenities
Health & safety
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Appointment required
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Mask required
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Staff wear masks
Accessibility
Planning
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Appointments recommended
Payments
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Credit cards
Today
Opening Hours
| Monday | 09:30 AM - 07:00 PM |
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| Tuesday | 09:30 AM - 07:00 PM |
| Wednesday | 09:30 AM - 07:00 PM |
| Thursday | 09:30 AM - 07:30 PM |
| Friday | 09:30 AM - 07:30 PM |
| Saturday | 09:30 AM - 06:00 PM |
| Sunday | 10:00 AM - 05:00 PM |
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