Elegant Nail & Spa

+1 334-356-7100

2761 Bell Rd, Montgomery, AL 36117 United States of America

Open Today: -

Quick Facts About Elegant Nail & Spa

Elegant Nail & Spa Place has a mix of positive and negative comments, which provide some insights into the strengths and weaknesses of the establishment. To analyze the strengths and weaknesses, we will categorize the comments and discuss the implications for the business.

Strengths:

1. Eyebrow services: Multiple comments mention that the eyebrow services at Elegant Nail & Spa are good. This suggests that the salon has skilled technicians who are capable of delivering satisfactory results in this area. Positive feedback about a particular service can help attract customers who specifically seek that service.

2. Friendly staff and enjoyable experience: Some comments highlight the friendliness of the staff at Elegant Nail & Spa and mention that the experience was enjoyable. Friendly staff can create a welcoming atmosphere, making customers feel comfortable and valued. This can contribute to positive word-of-mouth and customer loyalty.

3. Efficiency and quick service: One comment mentions being in and out of the salon quickly as a new customer. Efficient service is a strength as it caters to customers who have time constraints or prefer prompt services. Quick service can also be a selling point for the salon, attracting customers who are looking for time-saving options.

Weaknesses:

1. Inconsistent quality and incorrect service: Several comments highlight instances where the service quality fell short of expectations. This includes waxing that caused skin peeling and marks, incorrect lash application, and rushed or poor nail services. Inconsistent quality and incorrect service negatively impact the salon's reputation and customer satisfaction. Customers who have experienced subpar services might not return and can potentially damage the salon's image through negative reviews.

2. Management of customer flow: One comment mentions a poor experience due to a lack of organization in managing customers. The customer had to wait longer than others who arrived after them and left the salon as a result. Inefficient customer flow management can lead to frustration and dissatisfaction among customers, potentially driving them away and affecting the salon's reputation.

3. Upselling and overcharging: One customer was not happy with the attempt to upsell additional services during their visit. Another customer felt overcharged for the service received as the price was higher than expected due to undisclosed charges. Pushing customers to purchase more services or charging them without proper communication can create a negative impression and result in lost trust and decreased customer satisfaction.

Overall, Elegant Nail & Spa Place shows strengths in eyebrow services, friendly staff, and efficient service. However, the salon needs to address weaknesses related to inconsistent service quality, customer flow management, and transparent pricing to improve customer satisfaction and loyalty. The negative feedback should be taken as an opportunity to learn and grow, offering training for staff, implementing better organization systems, and improving communication with customers. By focusing on these areas, the salon can enhance its strengths and address its weaknesses to create a better overall experience for its customers.

Best TL Reviews

Eyebrows turned out good but when she waxed my lip it peeled my skin, had a red mark then a black mark for the past 3 weeks under my lip. Lashes weren't for me...I emphasized that I like NATURAL looking lashes and she still gave me the big thick black looking ones... the plus is she removed it and tried again with a shorter set... insisting that I waited till the end of my appt to "get used to them" before she takes them off. Might go back for eyebrows or pedicure only.

Very friendly staff. My 6 friends from training school enjoyed their time here. I will personally come back here in the future.

I was greeted when I entered the Salon, my nail tech was nice and gentle with my hands and I was in and out in no time as a new customer I will be returning.

I sat there for a fill in for 20 plus minutes waiting for a chair and watched 3 people come in after me 2 which were asking for the same service as myself. They were say in a chair immediately. I got up and walked out when an employee chased me out saying ma'am we treat everyone fair please come back in. No ma'am. Never again will me or my girls go back there.

I have tried and tried to give my business to this nail shop and the nail tech Mike/Thanh. He is so heavy handed and give rush jobs . I have to go back everytime to get repairs done. Especially when I used the dip powder. Seemingly they do not care about the work they do and the service they give. My nails went from long to this because he doesn't paint tips and they broke so easily. I suppossely got a manicure today???? He took the polish off my thumb 3 times today trying to smooth it out. It still has divets. It isn't worth going back again for corrections. $20.00 for gel toe polish!! I tip them the few times I got decent service.

Horrid!!

I love Renee , I have been going to her for 7 years now she has created a very homey environment with her shop.

Unhappy for my first in a long time. This is my go to place to visit for toes nail and brows. At times if busy they tend to rush. And some may be a little rough on toes. Just request a different tech.

I did not enjoy my experience here and I will not be returning. I tried this place because it was recommended by 2 friends. I overpaid for the service I received, which was a basic pedicure with gel polish. I paid 48.00 but it is listed for 35.00. I was not told til check out that gel polish is 13.00 more. The tech who did my pedicure was not very good and I had to ask her to add another layer of polish because the first layer was so thin. Her work was not neat at all. The tech next to her kept trying to sell me other services. She was worse than a car salesman! I am so disappointed and I will not be returning ever!