Quick Facts About Elite Nails II
Elite Nails II has received both positive and negative feedback from customers, which provides insight into the strengths and weaknesses of the salon. Let's analyze each comment and evaluate the overall strengths and weaknesses of the salon.
Starting with the positive comments, one customer mentioned that the owners recognized and remembered them even after a long period of absence. This indicates that the salon has attentive and personable staff who pay attention to their clients and strive to create a welcoming atmosphere. The customer also praised the good prices and great job done by the technicians, suggesting that the salon provides value for money and delivers quality nail services.
Another positive comment highlights the skill and attentiveness of one specific nail technician named Terry. This indicates that the salon has capable and talented staff members who listen to clients' preferences and deliver results accordingly. Positive feedback about a specific technician suggests that Elite Nails II has competent professionals who can meet individual needs and preferences.
Moving on to the negative comments, one customer had a highly disappointing experience, which raises concerns about the salon's cleanliness, professionalism, and adherence to regulations. The individual claimed that illegal products were being used at the West Jordan location, causing the customer to lose their entire nail. Furthermore, the customer noted that the salon was not clean and that the technician did not properly remove the previous acrylics before applying new ones. This feedback indicates serious weaknesses in terms of hygiene, safety, and customer satisfaction, which can potentially harm the salon's reputation.
Another negative comment mentioned that the nails provided by Elite Nails II were overpriced and of poor quality. The customer's girlfriend had nails that did not match and were clumpy, thick, and about to fall off. This highlights weaknesses in the salon's attention to detail, quality control, and customer satisfaction. Inconsistent and unappealing results can lead to dissatisfaction, negative word-of-mouth, and loss of clientele.
Additionally, one customer expressed dissatisfaction with their nail fill experience. The nails were reportedly overfilled, flooded, and resulted in a thick and wide appearance that did not enhance the customer's hands. This suggests weaknesses in the salon's ability to meet client expectations in terms of nail shape and thickness. The customer also mentioned rude staff, a cluttered salon, and poor customer service, highlighting weaknesses in professionalism, organization, and hospitality.
Finally, one customer mentioned that the staff at Elite Nails II were friendly and kind when they walked in without an appointment. However, the overall experience was deemed rushed, lacking attention to detail, and resulted in uneven and mediocre nails. This indicates weaknesses in time management, attention to detail, and overall service quality. The cluttered salon further raises concerns about cleanliness and professionalism.
After analyzing the feedback, the strengths of Elite Nails II include attentive and personable staff, good prices, and the skill of specific technicians. These aspects contribute to a positive and welcoming atmosphere for customers, ensuring satisfaction with the services provided.
On the other hand, the weaknesses of the salon include concerns about cleanliness, hygiene practices, adherence to regulations, attention to detail, and overall service quality. These issues can lead to negative customer experiences, dissatisfaction, and a potentially tarnished reputation for the salon.
In conclusion, while Elite Nails II has some strengths, such as attentive staff and good prices, they should address the weaknesses highlighted by negative customer comments to improve their overall service quality, hygiene practices, attention to detail, and customer satisfaction. Addressing these weaknesses will allow the salon to provide a consistently positive experience for their clientele and enhance their reputation in the industry.
Best TL Reviews
I really like this place they do a great job. The owners even recognized me, and remembered what I had done, although I had not been there for over 2 years. Good prices, great job, they got 2 of us in immediately, without an appointment. My only feedback is to really listen to customers when they say what they want. And, I prefer pedicures where the gel type nails can be done while sitting in pedicure chair, which would make it more comfortable for the client and the pedicurist. With that said, still my favorite place!
Very friendly Terry is amazing she did my nails exactly what I asked for, it's not easy finding a good nail tech that actually listens to the way I want my nails done. Most definitely I will be going back to Terry for my nails. Thank you Terry ???? I love my nails..
If I could give 0 stars I would. The West Jordan location of elite nails is using illegal product and it caused me to lose my entire nail! When I was in there getting them done as well she had her whole family in their including her small grandchild who she was hugging the whole time. When she took some of my broken acrylics off that I had on from a previous set she just ripped them off with a tool and it hurt so bad no soaking no filing. The tables at the back of the salon we’re covered in things just piled up and overall it was not clean. It took over an hour and a half to soak off the illegal product known as monomer. It was a goo consistency which anyone who has acrylic knows it shouldn’t soak off like that. After soaking them off my nails were completely destroyed when they looked fine before she put the new stuff on. Avoid this place like your life depends on it.
Overpriced for bad nails, my girlfriend and her cousin went and her cousin nails don’t match and the nails super thick and about to fall off. They’re clumpy. And the nails side to side don’t look the same
I felt right at home! I love it here!!! Hopefully I'll be back long enough to need to come back..
Thank you????
I went in to get my nails filled. They overfilled and flooded my nails. The nails were very thick and were super wide and did not make my hands look good in the slightest. I wanted to switch my nail shape from almond to coffin and she said we could and then she didn't. When I left the store, certain nails already looked like they were close to needing a fill and others were so flooded I didn't think my nail could grow out. My nails had little dents and divots in them before I could even leave the store. The staff was rude and just jerked your hand around instead of asking you to move it. The store was very full and messy, and they did not have good customer service. The only good thing from the experience was that I only paid $23. I definitely paid for what I received.
I would never recommend this place. I dont usually write bad reviews bc it makes me feel bad but they charged me 85$ for my full set and a design and the design was ugly and I wanted these nails to last until after the holidays bc I got them 2 days before christmas. The day after christmas 2 nails already snapped. So 85 dollars to enjoy nails that were not cute and costed 85$ ... this was wildly unacceptable. I will never be coming back and will tell people to avoid so they dont get ripped off
They were very friendly and kind. Walked in without an appointment, at 7:30. They saw me for a pedicure and full set! Pedicure was great nails were mediocre at best. while I appreciated they appreciated my time, felt like I was cattle being rushed. If they would have slowed down and not been in such a rush they could have payed attention to detail and the thickness of my nails. They are quite uneven too. I would expect this kind of service at a low priced salon, not one so high. The salon was not clean it was very cluttered. Had a mattress and a few bicycles and other random things stacked in the corner. All in all I would have to change my experience to a 2. I have since experienced a salon that has better prices, services, and cleanliness. That is why I feel I need to change my review and amount of stars.
Elite Nails II Info
Amenities
Accessibility
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Wheelchair accessible entrance
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Wheelchair accessible parking lot
Today
Opening Hours
| Monday | 09:30 AM - 08:00 PM |
|---|---|
| Tuesday | 09:30 AM - 08:00 PM |
| Wednesday | 09:30 AM - 08:00 PM |
| Thursday | 09:30 AM - 08:00 PM |
| Friday | 09:30 AM - 08:00 PM |
| Saturday | 09:30 AM - 08:00 PM |
| Sunday | 02:00 AM - 05:00 PM |
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Location
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