Quick Facts About Lotus Nails Day Spa - Professional Nail Salon & Affordable Spa Service in St Cloud FL
Lotus Nails Day Spa has received a mix of positive and negative reviews from customers. Let's analyze the strengths and weaknesses of this nail salon based on the comments provided.
Starting with the strengths, one recurring positive aspect mentioned by customers is the quality of the nail technicians' work. Multiple customers praised the nail technicians for their ability to perform a great job on their nails. One particular nail technician, Mimi, was described as sweet, phenomenal, and providing a relaxing pedicure and beautiful nails. Another customer commented on the excellence of a new nail technician, describing their work as fast, strong, and exactly what they wanted. These reviews indicate that Lotus Nails Day Spa has skilled and talented nail technicians who are capable of producing satisfactory results.
The professional approach of the staff is also mentioned as a strength. Several customers appreciated the professionalism of the nail technicians and the overall staff. They mentioned that the staff members were professional, attentive, and created a comfortable atmosphere. One customer even specified that Tim, a nail technician and artist, was amazing. This suggests that the staff at Lotus Nails Day Spa prioritize providing a professional and enjoyable experience for their customers.
Affordability is another strength mentioned in the comments. One customer referred to Lotus Nails Day Spa as an affordable place, which suggests that the prices for the services provided are reasonable and competitive within the market.
Moving on to the weaknesses, one common complaint raised by customers is the lack of a friendly and welcoming atmosphere. One customer mentioned that nobody welcomed them upon arrival and that they were immediately grabbed without being asked about their desired service. Another customer compared their experience at Lotus Nails Day Spa to other nearby salons in Lake Nona and described it as a dirty place. These comments indicate that the salon may need to improve its customer service to create a more welcoming and friendly environment.
Lack of information about services and pricing is another weakness mentioned in the comments. One customer expressed dissatisfaction with not receiving any information about services or pricing. This suggests that Lotus Nails Day Spa may need to improve its communication with customers by providing clear and transparent information regarding the services offered and their corresponding prices.
There were also complaints about the nail technicians' inability to meet customer preferences. One customer described their nails as looking bad and requested adjustments, but the nail technician refused to fix them, claiming that was how they were supposed to look. Another customer mentioned that their nails didn't match and that they wanted a different color on their hands but were not informed about the credit card machine not working until the end. These comments suggest that Lotus Nails Day Spa may need to improve its flexibility and ability to accommodate customer preferences.
Furthermore, one customer had a negative experience where they felt discomfort during a dip nail removal process and encountered resistance when asking for fixes. This indicates a lack of attentiveness and good customer service on the part of the nail technician involved.
To summarize, the strengths of Lotus Nails Day Spa are skilled and talented nail technicians who provide quality work, professional staff that creates a comfortable atmosphere, and affordability. On the other hand, the weaknesses include a lack of a friendly and welcoming atmosphere, insufficient communication about services and pricing, inability to meet customer preferences, and inattentive customer service. Improvement in these areas could enhance the overall customer experience at Lotus Nails Day Spa.
Best TL Reviews
Mimi was sweet and phenomenal! She did my pedicure and SNS. The pedicure was very much relaxing and my nails came out pretty ???? I will definitely be returning. Happy Holidays!
No friendly place. No one give a welcome. Just sit and grab my hands without asking me what service I want. I just want my short nails to be painted and the person automatically want to put tip on my nails. I thought the person that did my hands was going to do my feet. He sat me in the chair and I have to wait 20 min for someone to do my feet. Nobody give me any information about services or pricing. Also, compare with Lake Nona places….it is a dirty place.
This was my first there. I waited about 20 minutes and got a pedicure and gel manicure. Ca was the nail tech that did my toes. She did a great job. Kim did my gel manicure. She was great as well. They were all professional. I will definitely be going back here. Thank you for the great service!
They didn't tell me the credit card machine didn't work until the end and my nails don't match. I wanted a different color on my hands. Never going back.
The Best Nail Technican I've had there on 5 yrs.. acrylic *****
Yesterday..new guy...excellent,fast, nails strong, filed right. And push is what I wanted
(not sure of his name Sajj )
Worst nail job I’ve ever had. When I first arrived, a young guy got upset when I told him I wasn’t getting gel color. So he dunked my hands in scalding hot water to remove my dip nails. I had to ask someone else to please change the water because it was hurting me. Then a young lady came to do my nails. I could tell they looked so bad. I asked her to fix certain parts And she refused to fix it and asked me if I’d ever had my nails done before. She said that this was the way they were supposed to look. Can’t wait to remove them. $30 down the drain and the embarrassment of ugly nails. No wonder this place is always empty.
I have such a good experience every time I come here! I have found my new permanent nail salon! Tim is such an amazing nail artist and the staff creates a comfortable atmosphere. I definitely recommend this spa to everyone!
***2 months later and this is still the best nail salon I have been used! I never leave disappointed the owners are the best nail techs I have ever had!
Hate to leave negative reviews on businesses because truthfully anyone can have a bad experience somewhere...even great places. But based on my experience here, I won’t be giving this place a second chance. I decided to try this place based on the overall positive reviews so I figured we were safe in giving this place a shot. Sadly, it ended up being prob the worst nail job I’ve ever had. I took my daughter for her 13th birthday for gel manicures and pedicures. We both had different nail techs. Neither told us their names-although I think someone called my tech by the name of Kim. Neither were overly friendly and definitely didn’t talk. At all. I don’t have to have a ton of conversation but the total silence is awkward. No drinks were offered either. I got the deluxe pedicure but didn’t find it to be anything more than a basic pedicure I’ve had anywhere else. My toe polish wasn’t close to the sides—like where they just do a strip instead of actually your whole nail. Didn’t love that but was still hopeful at that point. Then they took my daughter ahead of me to do her nails and then when it was my turn, they sat me across the room from her. Not the end of the world BUT you kind of expect them to acknowledge the fact that you would prefer to sit next to the person you arrived with. The worst part of all was the fact that we both left and had nails that were missing the top coat. I had dull edges around all my nails where she missed the clear coat, streak marks on my thumb and a giant nick in my pinky. I looked at my daughter’s nails and she had two fingers that were completely matte and had zero top coat. Thankfully I have a gel nail system at home and ended up walking straight in the door and getting out all my stuff and had to paint over our nails with a clear coat. And now one week out and our polish is falling off. When I do my own gel, it lasts longer than that. I expect more from a salon. Just felt like a lot of money to spend on nails that had to be fixed when I got home and for an experience that was less than stellar. There definitely wasn’t the normal attention to detail you’d expect. Maybe we just caught both techs on a bad day but unfortunately for them we won’t be back to find out. There are many, many other places within five minutes of this nail salon. I’d suggest giving one of those places a try instead.
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Lotus Nails Day Spa - Professional Nail Salon & Affordable Spa Service in St Cloud FL Info
Amenities
Accessibility
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Wheelchair accessible entrance
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Wheelchair accessible parking lot
Planning
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Appointments recommended
Today
Opening Hours
| Monday | 09:00 AM - 07:00 PM |
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| Tuesday | 09:00 AM - 07:00 PM |
| Wednesday | 09:00 AM - 07:00 PM |
| Thursday | 09:00 AM - 07:00 PM |
| Friday | 09:00 AM - 07:00 PM |
| Saturday | 09:00 AM - 07:00 PM |
| Sunday | 11:00 AM - 05:00 PM |
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