Quick Facts About Especially Nails
Especially Nails place has received a mix of positive and negative comments from customers, indicating a range of strengths and weaknesses. In this analysis, we will explore these comments to gain an understanding of the overall strengths and weaknesses of the establishment.
Starting with the strengths, one recurring theme in the comments is the positive customer service provided by the staff. Many customers express their satisfaction with how they are treated and the friendly nature of the staff. Specific employees are mentioned, such as Cindy, Johnny, and Tony, who are praised for their skills and patience. This suggests that the staff at Especially Nails are professional, attentive, and have built a loyal customer base over the years. This is further exemplified by the customer who states that they have been going to Especially Nails for 9+ years, which speaks to the establishment's ability to maintain long-lasting customer relationships.
Another strength mentioned by multiple customers is the quality of the services provided. The customers appreciate the attention to detail and the overall outcome of their nails, eyebrows, and lashes. The comment about the nails lasting for a decent amount of time without cracks suggests that the establishment uses high-quality products and techniques. This indicates that Especially Nails takes pride in delivering satisfactory results to their customers, further contributing to their positive reputation.
Affordability is highlighted as another strength of Especially Nails. One customer states that the prices are affordable, which suggests that the establishment caters to a wide range of customers and provides value for the services they offer. This can be seen as a competitive advantage, especially considering the diverse customer base in the industry.
Moving on to the weaknesses mentioned in the comments, one recurring complaint is the wait time. Multiple customers express their dissatisfaction with the wait, emphasizing that it can be longer than expected or accustomed to. This suggests a potential issue with managing appointments and scheduling, which could lead to a negative experience for customers who value their time.
A specific weakness mentioned in one of the comments is the inconsistency in the quality of work. While most customers are satisfied with the results, one customer mentions having a terrible experience with their nails looking amateurish. This indicates a lack of consistency and quality control within the establishment, which can be detrimental to its reputation in the long run.
Additionally, another weakness mentioned is the unprofessional behavior of the staff. One customer highlights an incident where their grandmother was called "sir" despite her sensitive medical condition. This demonstrates a lack of sensitivity and attention to customer needs, which can leave a negative impression and damage the establishment's reputation.
Another weakness mentioned is the outdated and cluttered environment of the establishment, particularly in the bathroom. This indicates a potential lack of attention to cleanliness and organization, which can negatively impact the overall customer experience.
Lastly, a comment mentions that Especially Nails does not accept card payments. While this may not be a major weakness, it can be seen as a limitation for customers who prefer or rely on electronic payment methods. This can potentially lead to inconvenience and frustration for customers.
In conclusion, Especially Nails place has several strengths, including positive customer service, quality services, and affordability. However, there are also weaknesses such as longer wait times, inconsistent quality of work, unprofessional behavior, outdated environment, and not accepting card payments. It is important for the establishment to address these weaknesses and capitalize on their strengths in order to maintain and improve their overall reputation and customer satisfaction.
Best TL Reviews
I have been going here for 9+ years and I love how they do my nails and treat me everytime! Cindy is absolutely awesome and detailed! Johnny is always making people laugh and Tony is great with people and patient when he’s doing your nails (even with me and I do the MOST????)
This is my third time going here, the other times I went I really liked my nails (minus a couple imperfections with one set) but this time?! Terrible. Line work is off and looks like amateur work. Smh what I asked for versus what I got. I won’t be back
The foot rubber was nice. But they didn't offer to dry the polish on my grandma's feet and the work put in to apply the polish was horrible. And she called my grandma sir. Though my grandma just had her breast removed 5 months ago due to breast cancer. Decatur is no longer greater. This is the second bad experience in one day as far as nail shops in Decatur. But I do thank them for redoing her nail polish and drying the polish after I brought it to their attention.
I started going here when I first moved to Ga and I LOVE it and refuse to go anywhere else they have really made me feel like family . Prices are affordable and the QUALITY is Amazing! I get my nails eyebrows and lashes done all here ❤️
There was more of a wait than I’m accustomed to for a Monday afternoon.
No particular service complaints besides the work wasn’t the most neat, they cleaned it up as well as they could.
The place is older, with just a little clutter(especially in bathroom, and it’s a tight space.
They don’t accept cards.
Got a mani/pedi with and. Nails shaped nicely and lasted for a decent amount of time without cracks. Only returning soon because my nails grew fast. Friendly and funny staff. Looking forward to my next visit
I've been going here for YEARS but I think it's time to find a new location. The customer service is GREAT but the wait can be long and most of the workers don't give good pedicures. My polish looks like my 5 year old did it. But overall Cindy is awesome. If you need your nails done she is your girl. I'm just not happy with my pedicures anymore.
Thank you, Cindy for the wonderful nail experience. You are an effective listener and executed exactly what I requested. I appreciate your assistance.
Place Pictures
Especially Nails Info
Amenities
Accessibility
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Wheelchair accessible entrance
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Wheelchair accessible parking lot
Today
Opening Hours
| Monday | 10:00 AM - 07:00 PM |
|---|---|
| Tuesday | 10:00 AM - 07:00 PM |
| Wednesday | 10:00 AM - 07:00 PM |
| Thursday | 10:00 AM - 07:00 PM |
| Friday | 10:00 AM - 07:00 PM |
| Saturday | 09:00 AM - 07:00 PM |
| Sunday | Closed |
How to go there
Location
Places
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