Executive Hair

+1 864-859-7400

103 Pope Field Rd, Easley, SC 29642 United States of America

Open Today: -

Quick Facts About Executive Hair

Executive Hair place, based on the comments provided, has several strengths that contribute to its positive reputation.

One of the main strengths mentioned is the skill and talent of the stylists, particularly Courtney and Donna. Many clients have been going to Courtney for years and have always been pleased with the results. They praise her for her ability to consistently deliver great haircuts, colors, and styles. Donna also receives high praise for her work, with one client even stating that they would not let anyone else do their hair. This indicates that the stylists at Executive Hair place have the expertise and experience to provide excellent service.

Another strength highlighted in the comments is the friendly and caring atmosphere of the salon. Clients mention that the staff members are always nice and pleasant, creating a welcoming environment. This is important as it helps to create a positive experience for the clients and makes them feel valued and comfortable. It also contributes to a positive word-of-mouth reputation, as clients are likely to recommend the salon to others based on their positive interactions.

Client loyalty is another strength of Executive Hair place. Multiple clients mention that they have been going to the salon for many years, with some even mentioning that their family members have been going there for even longer. This indicates that the salon has managed to build long-lasting relationships with its clients, which is a testament to the quality of their services and the loyalty they inspire. Client loyalty is crucial for the success of any business, as repeat customers form the backbone of the clientele and can help to attract new clients through recommendations.

In terms of weaknesses, there are a few concerns raised in one comment. The client mentioned that they were disappointed with the service they received, particularly with the coloring of their hair. They mentioned that their roots were not dyed and they did not get the color they asked for, even though they provided a picture. This indicates a potential lapse in communication or execution of the client's request. Additionally, the client mentions that the issue was not resolved immediately and they had to seek the assistance of another stylist to fix the problem. This highlights a potential weakness in the customer service and the salon's ability to address and resolve issues in a timely manner.

However, it is important to note that the salon did take steps to rectify the situation once it was brought to their attention. The owner, Donna, personally intervened and fixed the client's hair on the same day they contacted her. This shows that the salon is responsive to customer concerns and willing to make an effort to ensure customer satisfaction. It would be important for the salon to take the feedback from this experience as an opportunity to improve their communication and ensure that client requests are fully understood and executed to their satisfaction.

In conclusion, Executive Hair place possesses several strengths that contribute to its positive reputation, including skilled stylists, a friendly atmosphere, and client loyalty. While a potential weakness was identified regarding a customer service issue, the salon demonstrated its willingness to address and rectify the situation. By leveraging their strengths and addressing areas for improvement, Executive Hair place can continue to provide excellent service to its clients and maintain its positive reputation.

Best TL Reviews

Donna has done my hair for years and I will let NO ONE else do my hair. I drive over 30 minutes to get there. My daughter goes there too and refuses to go anywhere else. If I could give Donna more than 5 stars I would!!!! If you’re looking for an incredible color and cut, look no further. Love you guys!!!

First time at executive hair, love this business. Everyone was so nice and caring. They did a great job with moms hair.

I have been going to Courtney since 2006. Every time I come out I have always been pleased with my hair color and style. All of the girls there are always very pleasant and friendly. I have never had a bad experience. Thank you Courtney for all you have done for me over the years. Keep up the great work.

I've been coming since a kid never a bad experience

I have been a client of Executive for about 15 years. My mother has been going their even longer. My stylist is Mrs. Courtney. I love her. She has always cut, colored, styles even chemically straightened my hair perfectly. Hands down the best salon I have ever been to and the only salon I will ever go to. Loved these ladies.

Executive hair is the best! Ive never had issues with my style, color or cut. Courtney hess has done my hair for years and never fails me. I remember when Donna had to do my hair as Courtney was out for a few days and i was a little nervous but Donna picked up like a boss and done an awesome job, never missing a beat. This is being said to show the talent of these girls whether your a regular client or not. ❤

Excellent service! Courtney always does a great job on my hair. The color is done so well people think it’s natural. Have been going to Executive Hair for around 10 years now and wouldn’t consider going anywhere else!

The ladies here are really nice, however I gave a 1 star because I had my daughter and my hair done here maybe a week ago. My daughters hair looks okay but it is extremely dry. I have had my hair dyed for years due to gray, I was very disappointed because my roots didn't get dyed. I didn't get the color I ask for either. I am not a cosmetologist but I do know that when you color you should cover roots to if you want to cover gray. I was told it didnt take because of my gray, I have never had that problem before. So my hair looked like I was in my 2 - 3 week of dying the day I left the salon. And the color is way off from what I ask and even showed a picture. It still hasn't been fixed so I am now having to pay someone else to fix it.

UPDATE:

3/9/19

I contacted Donna the owner and she was absolutely amazing. She fixed my daughter and my hair today ( the same day I contacted her) and it looks awesome. I would recommend her to anyone. She was completely professional and knew exactly what she was doing. Thank you so much Donna!!