Quick Facts About Expo Nails
Expo Nails has received a mix of positive and negative comments, which provide insight into the strengths and weaknesses of the salon. It is important to analyze and evaluate these comments to form a comprehensive understanding of the business.
Starting with the strengths, one common theme in the comments is the quality of service provided by the technicians. Customers appreciate the expertise and skill of certain employees, such as Thi, who consistently leaves their nails looking beautiful. Another strength mentioned is the relaxing massages offered during pedicures, indicating that the salon offers a comfortable and enjoyable experience for its clients.
Additionally, several commenters mentioned their loyalty to Expo Nails, stating that they have been coming to the salon for years and have always been satisfied with the service and outcome. This demonstrates that the salon has successfully built a loyal customer base, which is a strong asset for any business.
The ability of Expo Nails to accommodate a large wedding party at the last minute is another strength mentioned in the comments. This shows that the salon is flexible and willing to go above and beyond to meet the needs of its customers. Such exceptional customer service can greatly enhance the reputation and reviews of a business.
Moving on to the weaknesses, one consistent complaint is the unprofessional behavior exhibited by a technician who made a customer feel uncomfortable. This technician not only judged the customer openly but also made derogatory comments about their nails. This behavior is unacceptable and reflects negatively on the salon as a whole.
Another weakness mentioned is the poor results of the manicure and pedicure services. Customers mentioned that their nails were left half-done and that they were not happy with the outcome. The fact that both the customer and their son were dissatisfied suggests a recurring issue with the quality of the services provided.
Moreover, there were complaints about a negative experience with nail removal. Customers mentioned that their nails were damaged and that the process took much longer than expected. The added cost for removal with a remover instead of just ripping them off, as well as the length of time it took to remove the acrylic, were also criticized. This highlights a lack of efficiency and care when it comes to nail removal services at the salon.
Additionally, a negative comment mentioned that Expo Nails was unable to fulfill specific nail design requests, leaving the customer disappointed. Another customer mentioned leaving without polish after a pedicure, indicating a lack of attention to detail. These comments suggest a weakness in the salon's ability to meet customer preferences and expectations for nail designs and service completion.
In conclusion, Expo Nails has strengths in terms of skilled technicians, relaxing massages, loyal customers, and exceptional customer service. However, the salon has weaknesses regarding unprofessional behavior, poor results in manicure and pedicure services, inefficiency and carelessness in nail removal, and a failure to meet specific nail design requests. Analyzing and addressing these weaknesses can help improve the overall experience and reputation of Expo Nails.
Best TL Reviews
I request Thi, she always makes my nails beautiful. Her pedicures are the best, her messages are very relaxing.
I’ve been thinking all day about doing a review on this business as I do NOT like to leave bad reviews on pages/Business.
I went to this place yesterday.
First of all I felted judged. The guy that did my pedicure/manicure kept saving all of my Cuticles and showing it to me, saying look how much you had making it very obvious to everyone else around me, making me feel ABSOLUTELY uncomfortable!! Also told me that he recommended me to do gel on my nail because the way I get my regular polish nails are ugly.
My son and I went there and both of our feet and hands are half way done.
Not happy at all and I won’t recommend this to anyone. My son and I were both very unhappy with the results!
DO NOT GO HERE I walked in with healthy nails and left with my nails hurting and an hour wasted. came here to get my nails removed he split one of my nails up the middle and yelled at me that it was like that when i’ve never seen my nail like that ever. they charge 15$ “to remove it with remover” rather than 10$ for just ripping them off just like you can do ur self at home. on top of it all it took like an hour just for him to get off 80% of the acrylic (the other 20% still on my fingers)
All the ladies in my family have been going to expo nails for years. We love the service and the outcome every single time. We will never go to a different nail solan I love it here.
This salon went above an beyond to accommodate our wedding party of 9 very last minute when someone else canceled. The owner and staff were friendly and accommodating to all of our needs.
Great service all the time. And best of all, I damaged my large nail. I dropped something on it and it chipped despite being a gel nail which are virtually indestructible. The owner personally fixed the nail and made sure the other matched. It was closing time and there was a house full of people and clients waiting. He refused to charge me. They have my undying loyalty. Thank you Expo Nails! You're the best!
Great nail shop! Can get busy but worth the wait. Been coming here for years. Quick mani in the picture of my destroyed natural nails. Totally cleaned up.
Worst experience ever!!! They couldn’t do anything I asked for, even simple nails designs. What I ended up with I can not keep on my nails. On my way to another nail place to have them redone. Another lady also left with no polish on after her pedicure. Not sure of the reason but she also was an unhappy customer. Would not recommend this place to anyone!
Expo Nails Info
Amenities
Accessibility
-
Wheelchair accessible entrance
-
Wheelchair accessible parking lot
Today
Opening Hours
| Monday | 09:30 AM - 07:00 PM |
|---|---|
| Tuesday | 09:30 AM - 07:00 PM |
| Wednesday | 09:30 AM - 07:00 PM |
| Thursday | 09:30 AM - 07:00 PM |
| Friday | 09:30 AM - 07:00 PM |
| Saturday | 09:00 AM - 05:30 PM |
| Sunday | Closed |
How to go there
Location
Places