Quick Facts About Express Cuts
Express Cuts, based on the comments provided, has several strengths and weaknesses that can be analyzed to give an overview of the business.
Strengths:
1. Excellent Service and Communication: Many customers praised the professionalism and friendliness of the staff at Express Cuts. They appreciate that the barbers take the time to understand their needs and provide a haircut accordingly. The positive experience with the hairstylist named WU is particularly highlighted, as they were able to handle a shy child and provide a quick and efficient service.
2. Skillful Hairdressers: Many customers mentioned specific hairstylists, such as Andy, Vu, Lady Lee, and Sara, who are highly recommended for their talent and expertise. These skilled professionals are capable of various haircut styles, including Asian hair, which can often be challenging to handle. Several customers have been visiting Express Cuts for years, indicating the consistent quality of service.
3. Reasonable Prices: The affordability of Express Cuts is mentioned positively by customers. They feel that the prices are reasonable considering the quality of the haircuts and service provided. This combination of affordability and skillful hairdressers is a strong competitive advantage for the business.
4. Efficient and Timely: Many customers appreciate the quick service they receive at Express Cuts. The hairstylists are efficient in delivering haircuts without compromising on the quality. The punctuality of appointments is also highlighted, with customers mentioning that there was no waiting time and the staff respected the scheduled appointment.
5. COVID Precautions: Customers have praised the thorough COVID precautions taken by Express Cuts. With the ongoing pandemic, these precautions provide a sense of safety and reassurance to customers who continue to visit the establishment. This attention to health and safety measures can help build trust and loyalty among customers.
Weaknesses:
1. Inconsistent Service: While some customers had positive experiences with their haircuts, others mentioned receiving poor haircuts, specifically referencing a stylist at the reception. This inconsistency in service can be a weakness for Express Cuts, as it may lead to customer dissatisfaction and loss of potential business.
2. Lack of Communication and Waiting Time: One customer mentioned a negative experience in terms of lack of communication and waiting time. The customer was not given an estimated wait time, and the staff member at the counter seemed to prioritize other tasks over attending to the customer. This lack of communication and attention to waiting customers can result in frustration and potential loss of business.
In conclusion, Express Cuts has several strengths, including excellent service, skillful hairdressers, reasonable prices, efficiency, and COVID precautions. These attributes contribute to positive experiences and customer loyalty. However, the business also faces weaknesses, such as inconsistent service and a lack of effective communication and attention to waiting customers. Addressing these weaknesses could help improve the overall customer experience and enhance the business's reputation.
Best TL Reviews
I took my 3 year old son to this place because my entire family gets their hair cut from WU. My son is usually very shy and wouldnt let even me touch his hairs. To my surprise he not only let the hair dresser WU cut his hair but was very receptive to the service. Love how quickly WU was able to get the hair cut done and that too with ease. I would recommend this place to every one of any age.
Me and my daughter went for haircut here.Lady Lee did haircut of my daughter which is really good.But the lady on the reception cut my hair that is really mess. She even did not dry or set my hair.
Express Cuts has been my go to barber shop for years now and will continue to be the only place i get my haircut. They are professional and extremely clean while providing an excellent cut. Andy and Vu have been cutting my hair for years - both highly recommended.
I have been going to Express Cuts for years and will never stop. The family at this business is the most friendly and professional family I ever met. As for hair cutting, Vu who I always go to, is the most talented hair cutter I have had the pleasure to meet in my 66 years of life. I received a hair cut today and was like usual the best of the best. He has a talent that most barbers can never attain. I don't mind throwing him a large tip for it is a pleasure to be in his presence. If I could give this man 6 Stars I would. You need to meet him and his workers to find out the skills of the trade they have. I have been going there for over 5 years and my rating for that time is A++. Vu is the best talented barber that I have ever met!!!
Walk in and not told my wait time. Girl at counter told me to have a seat as she was helping an older lady with her Lyft ride. After that 5 minutes she goes and sweep the floor. Then she goes out back. 2 other customers come and get put into chairs, I get it they had appointments. But at least tell me how long, take my name , do something. I walked out and went to Great Clips later that day.
Vu is the greatest barber around the area. I have been going to him for around 5 years now. He is very good at many styles of hair. Personally it is hard to find someone sufficient at cutting Asian hair and Vu does the job well. He’s the best!
Been going there for years and have probably used 10 different stylists. My regular stylist is Sara, she's must in demand though, but she gets it right every time and quickly. I feel comfortable using several of their other staff though if Sara's out. Their COVID precautions have been very thorough. I feel bad for all the extra steps they have to do. But I will keep coming back and was very happy when they opened back up.
Best haircut I have had in quite awhile, very reasonable price.Stylist was Sara, respectful, very professional, nice person, no hassle making an appointment, no waiting, appointment was at 11:30, right on time. Could not have gotten better service or haircut anywhere else.
Express Cuts Info
Amenities
Accessibility
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Wheelchair accessible entrance
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Wheelchair accessible parking lot
Today
Opening Hours
| Monday | 09:00 AM - 07:00 PM |
|---|---|
| Tuesday | 09:00 AM - 07:00 PM |
| Wednesday | 09:00 AM - 07:00 PM |
| Thursday | 09:00 AM - 07:00 PM |
| Friday | 09:00 AM - 07:00 PM |
| Saturday | 09:00 AM - 04:00 PM |
| Sunday | 09:00 AM - 02:00 PM |
How to go there
Location
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