Quick Facts About Family Nails
Strengths:
1. Skilled and expert technicians: Multiple comments mention the expertise and skill of the technicians at Family Nails. Tuyet is specifically praised for her ability to repair broken nails and provide the best manicure a customer has ever had. This indicates that the staff at Family Nails possess excellent technical abilities and the experience to deliver high-quality services.
2. Clean and relaxing environment: Several comments highlight the cleanliness of the salon. Customers express satisfaction with the cleanliness and tidiness of the shop, which creates a positive and comfortable atmosphere for clients. A clean environment is essential in a nail salon to ensure the safety and hygiene of customers.
3. Affordable prices: One comment mentions that the prices at Family Nails are reasonable. This is a strength as it suggests that the salon offers competitive pricing, making it accessible to a wide range of customers. Affordable prices can attract more clients and encourage repeat business.
4. Friendly and personable staff: One commenter mentions the friendly nature of the staff, specifically mentioning Yen and Tuyet as their go-to technicians. Building positive relationships with customers is crucial in the service industry, and having personable staff can contribute to customer loyalty and satisfaction.
Weaknesses:
1. Lack of consistency in service quality: Despite positive comments about the expert technicians, there are a couple of negative reviews about the quality of service received. One customer mentions that their nails came out bumpy and sharp on the sides, indicating a lack of attention to detail. Another customer experienced an infection after a pedicure, which suggests potential lapses in cleanliness and sanitation practices. These negative experiences highlight a possible inconsistency in service quality at Family Nails.
2. Inadequate training for new employees: A comment mentions that a male technician complained about the customer's hand not being relaxed enough for him to provide the best job. This suggests that there may be a training issue with new employees, as a skilled technician should be able to adapt to different clients' needs and preferences. Customers expect consistent and high-quality service from all technicians at the salon.
3. Inconsistent nail painting quality: One customer mentions that both their own and their accompanying individual's paint job was terribly done. This indicates a lack of consistency in the skills of the technicians when it comes to nail painting. Customers expect a professional and flawless application of polish, and any inconsistency in this aspect can affect their overall satisfaction with the service.
Overall, Family Nails has several strengths, including skilled technicians, a clean environment, affordable prices, and friendly staff. However, there are weaknesses present, such as inconsistency in service quality, inadequate training for new employees, and inconsistent nail painting quality. These weaknesses should be addressed to ensure a more consistent and positive experience for all customers.
Best TL Reviews
Tuyet expertly repaired my broken nail and gave me the best manicure I’ve ever had. I highly recommend & look forward to returning to my new favorite salon.
As always they are talented professionals. Shop always clean. Great, relaxing pedicures. Tommy creates wonderful designs. Easy prices. (Pic don't show the flections of the glitter polish over champagne metallic polish. UPDATE: Pics from 7/3/18 added. Color is soft, light brown. But in bright light (close up pic) it looks velvety with many colors. Design, as always, created by Tommy.
I have gotten to a point in my life when clipping became an on reachable problem and to much work. I was recommended family nails. I'm a guy and no shame in going to a salon and get a pedicure. I have actually invited my daughter and what a way to spend time with your her. Both gotten pedicure. It was so relaxing. Try it out. Most important, the price is just right.
Been getting my nails done here for years!! They do such an amazing job!!
Awesome service, I've been getting nails here for years.
Will not be going back! I got an infection in my toe 2 days after my pedicure. My toe was all red and swollen and hurt to walk!! Clearly something wasn’t cleaned well. The paint job was also terribly done on myself, and the other individual I went with.
Had a guy do my nails first time going here and he was so shaky, complained numerous times that my hands weren’t relaxed enough for him to do the best job… nails aren’t all the same and a little bumpy and sharp on the sides. Not too happy with my nails. Won’t go here again.
I always come here. Friendly and clean. My go to ladies are Yen and Tuyet! The best!
Place Pictures
Family Nails Info
Amenities
Accessibility
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Wheelchair accessible entrance
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Wheelchair accessible parking lot
Planning
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Appointments recommended
Today
Opening Hours
| Monday | 09:00 AM - 07:00 PM |
|---|---|
| Tuesday | 09:00 AM - 07:00 PM |
| Wednesday | 09:00 AM - 07:00 PM |
| Thursday | 09:00 AM - 07:00 PM |
| Friday | 09:00 AM - 07:00 PM |
| Saturday | 09:00 AM - 07:00 PM |
| Sunday | Closed |
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Location
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