Fashion Nails Spa

+1 865-483-2874

1335 Oak Ridge Turnpike, Oak Ridge, TN 37830 United States of America

Open Today: -

Quick Facts About Fashion Nails Spa

Fashion Nails Spa has received a mix of positive and negative comments. In order to evaluate the strengths and weaknesses of the spa, we will examine the comments in more detail.

Starting with the positive comments, one recurring theme is the excellent customer service provided by the staff. The first comment mentions how the gentleman working at the spa went above and beyond to accommodate the customers, even staying after closing time to paint a little girl's nails. This demonstrates a strong commitment to customer satisfaction and creating a positive experience. Additionally, another customer mentions that the staff is friendly and attentive, further emphasizing the positive customer service aspect of the spa.

Another strength highlighted in the comments is the quality of work done at Fashion Nails Spa. One customer praises the acrylics they received, stating that they look natural. Another customer mentions the excellent work done by a specific nail technician, further indicating that the spa has skilled staff members who can deliver high-quality services.

The cleanliness of the spa is also mentioned as a strength. Multiple customers comment on the cleanliness and bright ambiance of the spa, indicating that the spa maintains a clean and visually appealing environment for customers.

On the other hand, there are several weaknesses mentioned in the negative comments. One customer had a negative experience with a technician who convinced them to opt for gel powder instead of shellac, resulting in uneven and poorly shaped nails. The lack of professionalism from the technician, who laughed off the customer's dissatisfaction, is also highlighted. This suggests a weakness in the training or supervision of the technicians, as well as a lack of accountability for their mistakes.

Another weakness mentioned is the issue of inconsistent availability and communication. One customer complains about the spa closing earlier than expected and not honoring their appointment request, leading to frustration and inconvenience. This indicates a lack of consistency and reliability in terms of business hours and customer communication.

Furthermore, there is a comment suggesting that the spa may not have enough staff members or experienced technicians. The customer mentions that the spa was empty during their visit, raising concerns about the overall capabilities and reputation of the spa.

Lastly, a customer mentions that the prices at Fashion Nails Spa can be higher than expected. This could potentially deter price-sensitive customers and affect their overall perception of the value provided by the spa.

In conclusion, Fashion Nails Spa has strengths in terms of excellent customer service, high-quality work, and a clean environment. However, weaknesses such as inconsistent availability, unprofessional behavior from technicians, and potential issues with staff and pricing need to be addressed in order to improve the overall customer experience. It is important for the spa to focus on maintaining consistency, hiring skilled technicians, and ensuring fair pricing in order to continue attracting and retaining customers.

Best TL Reviews

More like 10 stars!! We showed up a little late to our appointment and the gentleman was already working on someone else. He told us go ahead and have a seat he’d be right with us. Mind you we showed up at 6 to a 5:45 appointment he was the only one working. He finished the other girl and started on my oldest daughter to fill and repaint her acrylics. While doing her my youngest asked if he’d please paint her nails. Of course he obliged even though it was already 15 mins past closing time. Staying after close to make a little 7 year olds day at no extra charge. She picked her mommas favorite color purple and he suggested adding some sparkle!! He won our business for life.

DO NOT WASTE YOUR TIME OR MONEY!!! Went in for color gel/shellac polish manicure. The tech asked no less than 5 times if I would rather get gel powder advising powder, "stronger, last longer than shellac," and “powder is much better.” I finally agreed trusting the "professional." The result was awful. Some nails have uneven thickness; some are too wide and on others the natural nail can be seen on the sides. One of them is even crooked. Once she was done, I told her they looked awful and I was unhappy. She responded, "Not happy?" then giggled and walked up to the register. The bill was $10 more than the services listed cost. I paid with the intention of speaking to owner/manager when she/he was in (the tech seemed to suddenly not be able to understand me so I gave up telling her my nails looked awful and that we need to discuss payment). I returned today and spoke with a gentleman who stated he was the manager. He refused a refund stating he wanted to work on them. Salon already provided horrible results, why let anyone there touch them again? If manager won't hire skilled techs, he certainly won’t get his hands on my nails. Avoid this place.

I've been coming here since they opened, and I have always had a great experience. It's pretty, always clean, and people are friendly! Even after moving 15 miles away, I use my lunch break to go there for my nails.

Been coming here bout 4 months now. At frist busy dropped in they did great on my nails and better everytime. But this morning it's 10:10 am no one's here. So looks like find another place to go. But John the owner is a great nail tech

Holly was very good! Love the acrylics I got, my nails look so natural. $75 for acrylics and a pedi.

John never disappoints!! Place is amazing!! If anyone is looking to get their nails done please I beg of you make an appointment with John @fashionnails in oak ridge TN!!!

Love the quality of work done here! As long as you understand they truly start to close prior to 7pm and as a walk in I was turned away one time at 6:40pm after calling and asking for a dip they told me to come on so I drove there only to be told oh it's a dip not a gift sorry we closed? ????????????‍????????

I loved it here! It's clean, bright, and the techs are very attentive, nice, and friendly. I highly recommend it!