Quick Facts About Frankies Chicken and Pizza Ashton in Makerfield
Frankies Chicken and Pizza in Ashton in Makerfield has several strengths and weaknesses based on the comments provided.
Starting with the strengths, one customer mentioned that the food was made quickly and was fresh. They specifically praised the pizza, with a particular mention of the Chinese sweet and sour flavor. This suggests that the restaurant is capable of producing tasty and flavorful dishes, and that they prioritize using fresh ingredients in their preparation. This positive feedback indicates that the restaurant has potential in terms of its food quality.
Moving on to the weaknesses, the most significant issue seems to be with the customer service. Multiple comments suggest that the staff members were rude, abusive, and unhelpful when dealing with customer complaints or issues. One customer mentioned receiving nothing but abuse when they called to inquire about missing items from their order. Another customer stated that they were constantly hung up on when trying to resolve a problem with an incorrect order. This consistent pattern of poor customer service reflects negatively on the overall reputation of the restaurant and may discourage potential customers from choosing to dine there.
In addition to the poor customer service, there were several other issues mentioned in the comments. One customer reported finding pieces of plastic in their food, which is a major health concern and displays a lack of attention to quality control. Another customer mentioned that their order was left on the doorstep without any attempt to notify them, leading to confusion and a delay in receiving their meal. Additionally, several customers experienced significant delays in their delivery, with wait times ranging from 1 hour and 45 minutes to over 2.5 hours. This indicates a lack of efficiency and organization within the restaurant's operations, which can be frustrating to customers who expect timely service.
Furthermore, there were instances where the restaurant either forgot or incorrectly prepared items in customers' orders. This lack of attention to detail is concerning and suggests a lack of consistency and accuracy in their food preparation. One customer even mentioned receiving someone else's delivery entirely, which is a serious error that can lead to dissatisfaction and inconvenience for both parties involved.
Based on the comments, it is clear that Frankies Chicken and Pizza in Ashton in Makerfield has significant weaknesses that need to be addressed. The poor customer service, health concerns, delivery delays, and mistakes in order fulfillment all contribute to a negative overall dining experience for customers. However, it is worth noting that one customer did have a positive experience with the food quality and freshness, indicating that there may be potential for improvement. Nevertheless, the restaurant should prioritize addressing the issues with customer service and order accuracy in order to rebuild its reputation and regain customers' trust.
Best TL Reviews
Frankies in ashton in makerfield are the worst people ever I placed an order and they forgot 2 items so I called the takeaway and got nothing but abuse from the owner would not recommend to anyone the customer service is horrible and there was pieces of plastic in one of the items
Absolutely shocking awful experience. Never knocked on door just left food on door step rang them to see we're my delivery was for them to say it's on your doorstep as we couldn't ring you. To then get a phone call about another order that then wasn't ours afterwards. Joke of a place this.
We ended up with someone else's delivery but didn't realise until after the driver had left. Phoned up to ask why we had something completely different to what we ordered (wrong type of pizza but right size, childs meal instead of chicken pieces, missing fries & drinks) and got told "that's what you ordered".
Rang several times to try and get our actual order, but just got hung up on constantly. Won't use again.
I ordered food for delivery 2.5 miles away. ordered a garlic bread and Ben & jerrys ice cream. Food came after 1 hour 45 min. Worst experience ever. Garlic bread was cold. Call them and make sure they deliver on time if you are placing an order for delivery.
Worst food I have ever paid for , an hour and half late and the food was so cold. And when I complained the guy said “well when I sent it it was fresh”
Really bad customer service, didn’t include my full order and shouting on phone calling me a liar, wouldn’t order again.
1 hour 30 minutes after order contacted shop apparently delivery driver was waiting outside wich was lies , 2 hours 30 minutes later delivery driver called asked if location was off the moterway thought he was outside prior ( Lies) ....... give me extra food and it was cold , the chicken smelt vile and they forgot the drinks ha ha ha what a joke won't be eating their again food is discusting imagine them having the cheek to re make the food 2.30 hours into the order so I'd have to wait even longer if you want cold smelly food Frankies is the place to be eeeeeeeeeeee
Lovely halal food ???????? made quickly and was fresh. Pizza was awesome, love the Chinese sweet and sour one.
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Frankies Chicken and Pizza Ashton in Makerfield Info
Amenities
Service options
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Curbside pickup
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No-contact delivery
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Delivery
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Takeaway
Highlights
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Fireplace
Offerings
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Halal food
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Kids' menu
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Late-night food
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Organic dishes
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Vegetarian options
Dining options
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Breakfast
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Lunch
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Dinner
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Dessert
Amenities
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Good for kids
Atmosphere
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Casual
Crowd
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Groups
Planning
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Accepts reservations
Payments
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Cash only
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Debit cards
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NFC mobile payments
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Credit cards
Today
Opening Hours
| Monday | 12:00 PM - 01:45 AM |
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| Tuesday | 12:00 PM - 01:45 AM |
| Wednesday | 12:00 PM - 01:45 AM |
| Thursday | 12:00 PM - 01:45 AM |
| Friday | 12:00 PM - 03:45 AM |
| Saturday | 12:00 PM - 03:45 AM |
| Sunday | 12:00 PM - 01:45 AM |
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Location
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