French Nails

+1 803-782-7823

1945 Decker Blvd # 21, Columbia, SC 29206 United States of America

Open Today: -

Quick Facts About French Nails

French Nails has received mostly positive feedback from customers, highlighting their strengths in terms of service quality, friendliness of staff, and their ability to accommodate walk-in clients. These positive aspects contribute to a great customer experience and recommendations from satisfied customers.

One customer praised the salon for fitting her in as a walk-in when her previous gel set started to come off, emphasizing their flexibility and willingness to accommodate urgent requests. This strength reflects their commitment to customer satisfaction and goes a long way in building customer loyalty.

Customer reviews also mention specific staff members who have left a positive impression. David, a staff member, was commended for his kindness and ensuring the customer's comfort. Another staff member, referred to as "mama," provided a luxurious treatment for a customer's feet. These individual staff members' strengths contribute to an overall positive experience for customers.

The salon's COVID-19 safety measures are also mentioned as a strength in one review. The requirement of wearing masks and their readiness to adapt to the current situation shows that French Nails takes the safety of their customers seriously.

The professionalism and skill of the nail technicians at French Nails are highlighted in a review. Customers appreciate the attention to detail and the time taken by the technicians to ensure a satisfactory outcome. The fact that the salon is described as relaxing and extremely clean adds to the overall positive experience.

Repeat customers have expressed their loyalty to French Nails, having been clients for many years. The longevity of these customer relationships speaks to the consistently good service provided by the salon. The positive experiences with specific staff members, such as Ms. Sue and Tina, further cement customer loyalty.

However, despite the mostly positive reviews, there are a few negative comments that point out weaknesses of French Nails. In one review, a customer complained about the long wait time even though they had made an appointment. This suggests that there may be issues with managing appointments and ensuring that customers are served promptly.

Another negative comment mentions a negative experience regarding the treatment of a customer who arrived before another person but was ignored and not given priority. This incident indicates a lapse in customer service and the salon's ability to handle situations where conflicts arise.

One customer from out of town expressed dissatisfaction with the salon's ability to meet their expectations in terms of a design they requested. They also mentioned that the salon was understaffed, resulting in longer service times and an overall unsatisfactory experience. This negative comment suggests that French Nails may need to improve their communication with customers to manage expectations and provide the desired services effectively.

In summary, French Nails has been praised for their friendly and high-quality service, ability to accommodate walk-ins, and attention to detail. Their COVID-19 readiness and cleanliness are also highlighted as strengths. However, areas for improvement include managing wait times, addressing conflicts between customers, and ensuring clear communication to meet customer expectations. Overall, the majority of feedback suggests that French Nails provides a positive and enjoyable experience for customers.

Best TL Reviews

Super-friendly, good quality service, AND fit me in as a walk-in when I was out of town and my previous gel set started to come off. Highly recommend!

Every time I go there I love David he is so kind and he makes sure you're comfortable and the woman that does the feet we call her mama she is so awesome she treated my feet like luxury me being and the nurse field always you on your feet so I enjoyed it so much and the one that does the design I love for her to freestyle cuz her imagination is so well and it has my hands my nails popping greatest experience great place and they are covid-19 ready you cannot enter the building without a mask on.

French Nails is absolutely the best. Their nail technicians are very professional, friendly, courteous and very skilled. As soon as you walk in the door, you can feel the love and care. They take their time & never rush. The salon is very relaxing & extremely clean. I have been a client of Ms. Sue & Myling for many many years and I have never been disappointed in the services they provided. The salon & the staff are definitely superb. They get an A+++++ from me.

FINALLY!!! I've found a salon in Columbia that gives a FANTASTIC pedicure for a standard rate of $35. She takes her time and pays close attention to the little details. She even cleaned my sandals before putting them back on my feet. This is by far the BEST pedicure I've had in my life! My feet looks and feels AMAZING!

I absolutely LOVE French Nails!! I've been going to this salon for over 5 years and although there are times I have to wait, trust and believe, it's well worth it! I love ALL of the employees there! Ms. Sue and Tina are my favorites, but they are all very nice people. They are extremely clean and pay attention to even the small details. My whole family goes here for manicures, pedicures and brows!! (Tina is the BEST!) We also travel to go to this salon, and it's well worth it.

Okay so today I went to Fresh nails to get an pedicure and a manicure I called made an appointment for 430 got there and still had to wait an hour and thirty minutes I finally got called for my pedicure along with another client set with my feet in the water for 15 minutes and client set for 5 minutes the lady comes out and starts on his feet first.I said hey I was here first I was ingnored. So I got up and left and no one tried to apologize at all worst experience ever

I arrived to the salon right as they opened and had to wait for about 30 minutes. However it was well worth the wait. Tina did my pedicure and my toes have never looked better. On top of that she massaged by arms, neck, and back!!!! This was needed so much and I will definitely be coming to this salon for her services!!!!

From Georgia, went here to get a full in and pedicure. I will not return because I went in wanting a simple design off the internet that they said they could do. Then they started doing the design but couldn't complete the design I wanted. They are over priced, not capable of doing what I asked for, waited 45 mins to get in the chair, took them 3 hours to finish nails and pedicure. They are very under staffed...... Over bad experience, and didn't come out satisfied at all ????