Quick Facts About Innovation Hair & Nail Salon
Strengths:
1. Affordable: One customer mentioned that they found the salon to be very affordable, indicating that the prices are reasonable and competitive. This can be a significant strength as it attracts customers who are looking for quality services at a reasonable price.
2. Availability: The salon is open seven days a week from 9:30 am till 7 pm, accommodating customers with busy schedules. This is a convenience for customers who may struggle to find time during typical business hours to schedule their hair and nail appointments.
3. Walk-in service: Multiple reviewers praised the salon for accepting walk-ins and having minimal wait times for service. This flexibility is advantageous for customers who have spontaneous hair and nail-related needs or are unable to schedule appointments in advance.
4. Kind and accommodating staff: Customers appreciated the kind and accommodating staff who promptly answered phone calls and accommodated their schedules. This positive customer service experience can contribute to customer loyalty and positive word-of-mouth referrals.
5. Clean and odor-free salon: One reviewer mentioned the salon's cleanliness and absence of chemical odor. A clean environment is crucial for maintaining hygiene standards and providing a pleasant experience for customers.
6. Large selection of colors: Another reviewer noted the salon's large selection of colors, which can be a strength for customers who value variety and want numerous options when choosing their nail polish color.
Weaknesses:
1. Inconsistent quality: A reviewer mentioned having both good and bad experiences with the service at the salon. Inconsistency in the quality of service can be a weakness as it may lead to customer dissatisfaction and uncertainty about the reliability of the salon.
2. Lack of attention to detail: Several customers expressed dissatisfaction with the attention to detail in their nail services. Complaints included unpainted spots, lazy/unfinished designs, and nails looking grown out. This lack of attention to detail can be a significant weakness as it indicates a potential lack of skill or care in the salon's nail services.
3. Subpar manicure quality: One customer described their manicure as "botched" and felt that they could have done a better job at home. This demonstrates a lack of expertise in providing high-quality manicures, which can be a weakness for the salon.
4. Inadequate response to complaints: A customer mentioned complaining about their nails, but nothing was done to rectify the situation. Failing to address customer complaints can lead to negative reviews and damage the salon's reputation.
5. Inconsistent service: An incident was reported where an employee accidentally burned a customer's fingers while filing. Inconsistency in service delivery, along with negative experiences like this, can negatively impact the salon's reputation and customer satisfaction.
6. High cost for unsatisfactory results: A reviewer mentioned spending $130 on services that were ultimately unsatisfactory. This indicates that the salon may not consistently provide value for the prices they charge, which can be a weakness for attracting and retaining customers.
In conclusion, Innovation Hair & Nail Salon has several strengths, including affordability, availability, accommodating staff, cleanliness, and a large selection of colors. However, its weaknesses include inconsistent quality, lack of attention to detail, subpar manicures, inadequate response to complaints, inconsistent service, and high costs for unsatisfactory results. These weaknesses need to be addressed and improved upon to ensure customer satisfaction and loyalty.
Best TL Reviews
I just did a walk in to get some layers and shorten up my bangs. I'm very happy with my cut! Very affordable and I've already gotten compliments. I will be back in a few months when I need my bangs freshened up again.
Love it great haircut she always does an amazing job and takes walk - in's all the time & I've never had to wait long to be serviced. Plus, they have the best hours they are open 7 days a week from 9:30 am till 7 pm which is great when you have a crazy work,life and kids schedule. They also do an amazing job on your nails as well!
I go to this nail salon because they are so kind. Each time I call to make an appointment they answer promptly and accommodate my schedule. When I arrive, they greet me and seat me right away after choosing a color. Walk ins may experience some wait time so I recommend call ahead and their staff will be ready for you!
Worst mani pedi I have ever received. Both my hands and feet have cuts on them, 2 fairly deep ones on my hands. My nails look as if a 5 year old did them, not professional at all. I left with acrylic stuck to my hands and instructions to just 'scrub it off'. On 3 nails 1/4 of the nail is missing polish. Two days later both my hands and feet are still sore. Be very careful going here!
Although the employees were super nice, my manicure was botched. I showed the lady a picture: basic matte nude color and easy design. My nail wound up super thick, very ridgid on the sides, unpainted in some spots and on a few nails they looked like they were already grown out for a week, not matted and the design was lazy/unfinished and I was upset that I spent $45 for something I could’ve done better at home.
Depending on when and what time you go in. Service was good once and kinda bad another time. Asian man rubbed burned my wife fingers by filing too hard. ????????♂️ it stung when he put the acrylic on.
Excellent mani/pedi. The salon is clean, no chemical odor with a large selection of colors. David was meticulous with my manicure. There are other salons in Hartwell that I could choose to patronize, but the quality and service at this salon is hard to beat.
This place is ridiculous! The lady that done my pedicure was great! But the lady that done my fingernails done a terrible job. Then when I had to go back to have 2 nails that broke 2 days later she messed them all up even more!! Even when I complained nothing was done! So I had to go get them completely redone somewhere else! Ugh $130 by the end of the bs! Smh never will I go back there!!
Place Pictures
Innovation Hair & Nail Salon Info
Amenities
Accessibility
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Wheelchair accessible entrance
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Wheelchair accessible parking lot
Today
Opening Hours
| Monday | 09:30 AM - 07:00 PM |
|---|---|
| Tuesday | 09:30 AM - 07:00 PM |
| Wednesday | 09:30 AM - 07:00 PM |
| Thursday | 09:30 AM - 07:00 PM |
| Friday | 09:30 AM - 07:00 PM |
| Saturday | 09:30 AM - 07:00 PM |
| Sunday | Closed |
How to go there
Location
Places
Other Places
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15. Chelsea Nail Bar