Venetian Nail Spa

+1 440-333-5065

19231 Detroit Rd, Rocky River, OH 44116 United States of America

Open Today: -

Quick Facts About Venetian Nail Spa

Strengths:

1. Positive first-time experience: One comment highlights a positive first-time experience at Venetian Nail Spa, indicating that the individual found their new go-to nail spot after not getting their nails done in three years. This demonstrates that the salon has the ability to attract and impress new customers.

2. Skilled technician: The same comment praises a specific technician named Ben, stating that he provided the best service the commenter has had in a long time. This suggests that the salon has skilled and experienced technicians who can deliver high-quality nail services.

3. Variety of services: The comment mentions that Ben applied matte black polish on both the fingers and toes, indicating that the salon offers a wide range of services and nail polish options. This ability to cater to diverse customer preferences can make Venetian Nail Spa an attractive choice for customers looking for a variety of options.

4. Friendly and helpful staff: Another comment mentions a positive experience with the front desk staff, who were described as super helpful and friendly. This suggests that the salon has a team of staff members who prioritize customer service and create a welcoming atmosphere for guests.

Weaknesses:

1. Overpriced: One customer complains about the high prices at Venetian Nail Spa, mentioning that their girlfriend paid $90 plus tip for nails that didn't meet their expectations and started chipping after just one day. This indicates that the salon may have pricing that some customers perceive as disproportionately high compared to the quality of services provided.

2. Poor service and uncomfortable experience: A negative review mentions that a customer had a bad experience with a technician named Ben, who provided a subpar manicure and engaged in uncomfortable behavior by not letting the customer leave until they Venmoed him a tip. This suggests that the salon may have issues with inconsistent service quality and unprofessional behavior, which can impact customer satisfaction.

3. Chipping nails: Another comment highlights the issue of nails chipping shortly after a manicure. This indicates that the salon may have issues with the longevity of their nail services, potentially leading to dissatisfaction among customers who expect longer-lasting results.

4. Lack of communication and misinformation: One customer complains about the lack of communication and misinformation regarding walk-ins. They called in advance and were told that walk-ins were welcome, but upon arrival, they were informed otherwise. This suggests a lack of clear communication within the salon, leading to customer inconvenience and dissatisfaction.

5. Inadequate service delivery and unmet expectations: A customer expresses disappointment in a full set of acrylic nails that were done incorrectly. Additionally, they were charged a high price, and all their nails came off within five days. This highlights a significant flaw in the salon's ability to deliver satisfactory results and meet customer expectations.

In conclusion, Venetian Nail Spa receives praise for positive first-time experiences, skilled technicians, a variety of services, and friendly staff. However, the salon faces weaknesses such as perceived high prices, poor service quality, chipping nails, communication issues, and unmet expectations. These weaknesses indicate areas where the salon can improve to enhance customer satisfaction and loyalty.

Best TL Reviews

It's my first time & I'm THRILLED. I found my new go to nail spot after not getting my nails done in 3 years! Ben is my guy, best tech I've had in a long time, can't wait to come back- he did matte black on my toes & fingers & I feel like a new human, yay! Seriously, he deserves an award for fixing up my hobbit feet & hands ????????????????????

My girlfriend went to get her nails done and paid 90 dollars plus tip for nails that don’t look like the style she wanted and are chipping after 1 day. TERRIBLE! Many other nail salons worth using over this overpriced establishment. Would give 0 stars if possible.

Ben gave me the absolute worst manicure of my life. I asked him several times to fix the shape and corners. He also cut all my nails down to the skin then filed them after he put polish on. After I paid he wouldn’t let me leave until he watched me Venmo him a tip. It was extremely uncomfortable in there. I’ll never be returning.

Update: I called the business to let them know I was uncomfortable and the lady who answered the phone hung up on me. So unprofessional.

Was visiting family in Cleveland and took my nieces to vanitian to have our nails done. Had a manicure SNS dip on Saturday by Lan. It is now Tuesday and THREE nails have chipped. This never happens at my home town salon. Can’t believe I paid $52 for this!

Worst and most expensive pedicure ever experienced. Painful nail prep and no massage. Put green lotion and let me sit.

Not given service as described. I will not return.

I got a pedicure at Venetian. I was a walk in and was so delighted that I was able to get in so quickly. The woman at the front desk was super helpful and super friendly. She looked up a polish color for me, and helped me find it on the polish wall. Chase did a wonderful job on my toes. He was very friendly and thoughtful. I would definitely recommend a friend.

I got a full set of acrylics for homecoming on thursday and they were done completely incorrectly. I communicated with my nail tech the entire time, by telling her my nails didn’t look right. In response, she just kept telling me to wait till they were done. They looked so bad. I was then charged $95. It is now tuesday (5 days later) and ALL of my nails have come off. Never coming back.

I called in advance to ask how long the wait was and if walk ins were welcome. I was told the wait was 45 minutes to one hour and walk ins were welcome. I drove from my house to the salon (about 12 minutes) and I get there and they tell me walk ins were not welcome. Complete waste of a trip. They could do a better job informing their potential clients to save them time.