Quick Facts About Friendly Nail Salon
Friendly Nail Salon has received a mix of positive and negative comments from customers, which highlight both its strengths and weaknesses. In order to analyze the strengths and weaknesses, let's break down the comments and look at each aspect individually.
Starting with the positive comments, one customer had an "awesome experience" during their pedicure. They praised the massage and the nail technician's help in keeping their nails in top shape. This comment indicates that the salon provides relaxing and enjoyable services and has knowledgeable staff who offer helpful advice.
Another customer who visited the salon for the first time expressed relief and comfort, having had negative experiences in other salons in the past. They felt respected and were happy with the services provided by Nick and Paula. This suggests that the salon creates a welcoming environment and treats their customers with respect and professionalism.
There is also a positive comment about a specific nail technician, Yana, who received high praise for her work. This indicates that at least some of the staff are skilled and provide excellent service, earning the loyalty and satisfaction of their customers.
Now let's turn our attention to the negative comments. One customer had a disappointing experience during their appointment. They arrived for their scheduled time but had to wait for almost 40 minutes with their feet in cold water. The end result was not satisfactory, even after expressing their dissatisfaction. This suggests that the salon may struggle with managing appointments and providing timely service, which can negatively impact the customer experience.
Another dissatisfied customer expressed dissatisfaction with the quality of their manicure. They complained about improper nail filing and cuticle work, leading to potential nail damage. The customer even had to go to a different nail technician to fix their nails. This comment highlights a lack of attention to detail and inadequate training, leading to subpar results.
In addition, there is a comment about the salon not always listening to customers' exact preferences. This suggests a potential communication issue between customers and staff, where the staff may not fully understand or fulfill customers' specific requests.
In summary, the strengths of Friendly Nail Salon include providing a relaxing and enjoyable experience, having knowledgeable staff who provide helpful advice, creating a welcoming and respectful environment, and employing skilled nail technicians like Yana, who receive high praise. However, weaknesses include potential issues with managing appointments and providing timely service, a lack of attention to detail and proper training leading to subpar results, and potential issues with communication in fulfilling customers' specific preferences. By addressing these weaknesses, Friendly Nail Salon can improve their customer experience and maintain their strengths to continue providing satisfactory services to their customers.
Best TL Reviews
Had an awesome experience today for a pedicure. The massage was amazing and just what I needed. He took time to help me keep my nails in top shape!! Definitely would go back!
I had an appointment for Nov 23 that I made the week before n when I arrived the person to do my nails was doing someone else's n they said my name wasn't in the book They wanted me to wait come back later or another day. The customer getting done was getting her gel nails off n it would've been a long wait. I was told to return at 5. My appointment was suppose to b 3:30. I left came back. My nails were then refilled in 30 mins n painted . They were done too quick. Then the hand massage was with a wet cloth n barely a dot of lotion. Today my nails feel like a couple of them may lift up. Im not happy n others also been complaining.
I went there for the first time today. I had not had a manicure/pedicure in quite some time and was a bit embarrassed by the state of my nails. I've been in this position before as at times, I cannot afford to keep my nails up. I've gone to other salons in the past and have felt humiliated by the staff speaking another language and laughing - feeling like they were laughing at me. Perhaps, I was paranoid and took things the wrong way. Today, however, I was so relieved to feel respected and felt so comfortable. Nick and Paula did a wonderful job and I am sure to return.
Might be the worst pedi I’ve ever gotten. Everyone was very nice but I waited (feet in cold water) for almost 40 minutes and ended up with this, even after expressing that I wasn’t happy with the way it turned out.
I paid a good price for these and was not happy with the result. my nail was about to come off because you didn’t file it properly and you didn’t push my cuticles back nor did any cuticle work at all. this was by far one of the worst nail salons i’ve been to yet. The pinkie nail wasn’t even fixed bc the person doing my nail didn’t want to take her time. it was rlly bad. i ended up leaving and going to my cousin who does nails professionally bc it was so bad and i needed them done for an important occasion.
Loveeee my nails????????...Special Thank you to Polly for having such Amazing Nail Tech.(Yana)
You want be disappointed.????????????????????????
Make an appointment..????????
Updated: 11/12/21
Nails still looking good...If you haven't went to Friendly Nail Salon??
Try them...Never Disappointed ????????????????
Nails by: Yana????????
I have been going to Friendly Nail Salon for years (since they first opened). The girls are great and very friendly. The place is always clean and welcoming. I have never had a bad experience. They always do what I want and even when I don't know what I want, they always come up with something to make my nails look good. I will continue to go there as long as they are there and I will not go anywhere else.
Thank you Polly and your staff for always doing a good job. You girls are the best!!!
The are normally always open when other places are closed. Very affordable. I must say that they do not always listen to exactly what I want.
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Friendly Nail Salon Info
Amenities
Accessibility
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Wheelchair accessible entrance
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Wheelchair accessible parking lot
Payments
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Debit cards
Today
Opening Hours
| Monday | 10:00 AM - 07:30 PM |
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| Tuesday | 10:00 AM - 07:30 PM |
| Wednesday | 10:00 AM - 07:30 PM |
| Thursday | 10:00 AM - 07:30 PM |
| Friday | 10:00 AM - 07:30 PM |
| Saturday | 09:00 AM - 07:00 PM |
| Sunday | 09:00 AM - 05:00 PM |
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