Future Nails

+1 410-337-9288

714 York Rd, Towson, MD 21204 United States of America

Open Today: -

Quick Facts About Future Nails

Future Nails place has received a mix of positive and negative comments, highlighting both strengths and weaknesses. In order to provide a comprehensive analysis, it is important to consider each comment and assess its significance.

One commenter mentioned having previously given a positive review about the salon, praising them as the best in Towson. However, their recent experiences have changed their opinion. This indicates that there may have been a decline in the quality of service at Future Nails.

Multiple comments express dissatisfaction with the customer service provided by the staff. They describe the staff as rude, rushing their work, and making customers wait unnecessarily. One commenter highlighted a specific incident where they called to inform the salon that they would be running late for their appointment, but were told to come two hours later instead. This lack of respect for appointments can be seen as a major weakness of Future Nails.

Another common complaint mentioned by multiple commenters is the poor quality of the nail work. One commenter pointed out that their nails broke within 24 hours of getting them done, and this was not the first time this had happened. Additionally, there were complaints about the use of repetitive equipment on different customers, which raises concerns about hygiene and sanitation practices. The low quality of work and lack of attention to detail is a significant weakness for Future Nails.

There are also comments praising the skills of some of the nail technicians and the overall service provided. One commenter referred to it as their "go-to salon," indicating that they have had positive experiences overall. However, it is worth noting that this positive comment is in the minority compared to the negative comments.

On the other hand, there are comments mentioning specific incidents of poor service. One commenter described their experience with a particular nail technician who was rude, lazy, and did not properly remove old polish or blend the new acrylic. This highlights a significant weakness in the professionalism and skills of some of the staff members.

Multiple commenters mentioned that the salon was unprofessional and rude in their interactions. One commenter stated that they were told, "it's not my problem if your nails are messed up," indicating a lack of accountability and customer service. This type of behavior is a major weakness for any business that relies on customer satisfaction.

Some commenters also mentioned long wait times and a lack of friendliness from the staff. Waiting for two hours to be attended to and observing the staff's confusion about services requested are major weaknesses that contribute to a negative customer experience.

Finally, there were complaints about the durability of the services provided. A commenter mentioned that their gel manicure chipped within just a couple of days, indicating a flaw in the quality of materials used or the application process. This significantly impacts the overall value and satisfaction for customers at Future Nails.

In conclusion, Future Nails place demonstrates some significant weaknesses based on the comments provided. The staff's lack of professionalism, poor quality of work, disregard for appointments, and long wait times contribute to a negative customer experience. However, it should be noted that there are also some positive comments regarding the skills of certain nail technicians, but they are outweighed by the negative feedback. Improvements in customer service, attention to detail, appointment management, and the use of high-quality materials are necessary for the salon to address these weaknesses and enhance their reputation.

Best TL Reviews

I had left them a raving review about a month or two ago saying how they were my favorites for the last year and the best in Towson but after my last two experiences, I no longer share the same sentiment.

They’re rude, they rush their work and they will make you wait as long as they possibly can. They also don’t respect appointments as I was running late for mine and called to inform them (about 10 minutes btw) and they tried to tell me to come 2 hours later instead.

So on to the quality, I got my nails done and in under 24 hours one of them broke already, like the whole tip broke right off . The quality was less than average for the prices they want to charge. My set before this 3 nails broke.

I’ve been lucky enough to have my sets come out nice, for the most part, because I always come with a picture in mind but after these last two experiences I’d rather find my own personal tech cus the price really isn’t worth it

Besides the nasty upkeep and repetitive use of equipment on different customers, this place is honestly horrible . I came to this establishment, how I usually do, this is not the first time I’ve had an extremely underwhelming experience, but it definitely will be the last. I came and got an “sns” set , and the attitude I received for simply asking for a square set on my real nails was ridiculous. Perhaps the man did not feel comfortable working with real nails. Either way he proceeds to completely butcher and half do the job. Visibly I’m frustrated. I asked him to file my nails straight, he refused and snapped at me so we got into it.

I then had to speak with his manager who acted just as incompetent. They lied about their names but one is bald and the other had hair with glasses. They then attempted to swindle me out of an extra $5, claiming that because my nails are naturally long they will charge extra. I did not pay that amount because the listed amount is $45. This shop is disgusting.

My go to nail salon! Great service and great skills. All nail techs are great so you can feel comfortable being serviced by anyone. I strongly recommend making an appointment ahead of time. The shop stays busy.

This is by far the worst place I’ve ever been to. The heavy set guy in the front is so rude and just pure lazy! I came in for a fill and he didn’t even remove all the polish before adding new acrylic. When I questioned him, he told me it wouldn’t show. Of course I’m still seeing the old polish. Then when I showed him it wasn’t blended and missing acrylic on the sides he said it wasn’t his problem bc he didn’t do my nails before. I had them done in the same salon by a different nail tech. Save yourself the headache and try someplace else. I would have given zero stars if I could have.

Don’t like their job or know what to do. Guy was grabbing the remote for the tv, set it down, grabbed a pen, set it down, grabbed the remote again. Looked at us puzzled because we said we wanted a manicure and pedicure. Place smells like reefer

Extremely unprofessional and rude. Told me “it’s not my problem if your nails are messed up.” Will never return. And I advise everyone to stay away.

First of all not friendly…second I waited two hours to be attended to… they proceeded to take two unscheduled patrons before me… not acceptable… find a better more user friendly establishment

I got my nails done on my birthday, January 8th. My gel manicure is already chipped and today is the 10th. Or actually started chipping yesterday.