Gem Nails & Spa

+1 727-559-1773

2676 Bayshore Blvd STE I, Dunedin, FL 34698 United States of America

Open Today: -

Quick Facts About Gem Nails & Spa

Gem Nails & Spa has received a mix of positive and negative feedback from customers. It is important to consider both the strengths and weaknesses of the place based on these comments.

Starting with the strengths, the salon has been praised for its friendly and accommodating staff. Customers have specifically mentioned Kayden as being particularly skilled and talented in nail design. This positive feedback highlights the expertise and professionalism of the nail technicians at Gem Nails & Spa.

The affordability of the services at Gem Nails & Spa is another strength that customers have emphasized. They have mentioned that the services are of high quality but still reasonably priced. This makes the salon an attractive option for those who are looking for a cost-effective nail and spa experience.

The relaxing atmosphere of the salon has also been commended by customers. The presence of music and scenic TV programs contribute to creating a calm and soothing environment. Additionally, the availability of nice massage chairs and the offer of drinks further enhance the overall experience of relaxation and comfort.

Gem Nails & Spa has also been appreciated for its cleanliness. Customers have mentioned that the facility is newly updated and maintained to a high standard of cleanliness. This is an important aspect for customers who prioritize hygiene and cleanliness in their choice of a nail and spa place.

The salon has also been recognized for its attention to detail and professionalism. Customers have credited the new owners, Kay, Derek, and Hannah, for being detail-oriented and professional in their services. This speaks to the dedication and commitment of the staff to provide a high-quality experience to their customers.

On the other hand, several negative comments point to weaknesses within Gem Nails & Spa. One customer mentioned their terrible experience with unprofessional and argumentative staff. The claim that the staff will gang up on customers who complain raises concerns about customer service and conflict resolution within the salon.

Another customer had a negative experience with long wait times, stating that it took them three hours to receive a pedicure and a full set. This raises concerns about time management and efficiency within the salon.

A particularly serious complaint suggests that the staff at Gem Nails & Spa made racist remarks towards a customer. This is a highly concerning allegation and raises significant ethical and professional concerns regarding the behavior and treatment of customers within the salon.

It is important to note that there are conflicting accounts of this incident, with one comment suggesting that the staff tried their best to accommodate the customer's requests and implying that the customer may have been making false claims. However, it is essential to take any allegations of racism seriously and to thoroughly investigate them.

Overall, Gem Nails & Spa appears to have strengths in terms of skilled technicians, affordability, cleanliness, and attention to detail. However, the salon also has weaknesses in terms of potential issues with staff professionalism, customer service, time management, and alleged racist behavior. These weaknesses are significant concerns that may affect the overall customer experience and perception of the salon.

Best TL Reviews

Kayden is awesome!! I showed her a picture of a design I wanted and she nailed it! Looks better than the picture. She will be my go to gal for my nails when I am in Florida (which is half the year) . Everyone in the salon is very nice and the music and scenic tv program give it a very relaxing atmosphere. Gem Nails is a REAL GEM!!

Friendly staff, quality and affordable services! Even when my baby threw a bottle of nail polish across the room and it smashed to pieces, they were still great (lol). They did a great job scrubbing both our feet, polish was great, etc. They also offered drinks and have really nice massage chairs.

Terrible experience. Unprofessional staff who are argumentative, combative,and loud, with a paying customer, and will gang up on you if you complain about ANYTHING. Somehow it is the paying customer's fault for anything that goes wrong. Somehow you are racist if you say I'd like to speak to a manager, they tell you that person doesn't speak English (when I know they don't because I've spoken to that person myself) I can't begin to describe my experience. 3 hours to get a pedicure and full set. I could go on and on but no point...good luck. It's not worth the glass of wine. ????it was my 2nd and last time. The experience almost had me feeling like why bother getting my nails done anymore and patronizing this kind of business, but no I will continue to get my nails done, just somewhere else. Use your own judgement.

Aloha!! This place deserves my review! First of I love the environment! My husband had the volcano pedicure (done by Kay) and it was amazing and relaxing! I had a gel manicure (done by Derek) with the new mermaid ????‍♀️ collection gel nail polish #32. Since the new owners all three Kay, Derek and Hannah are very attentive and detail oriented and professional. They schedule you appropriately and they don't rush you through your session. It's worth it! I will continue to come!! Also, on this beautiful Sunday enjoying a mimosas ???? You won't regret it! Come get pampered! ????????

I have to clarify Jessica Curry's review. I was there that afternoon and the staff at Gem Nails tried the BEST to accommodate her ridiculous requests. She was there for three hours like she said, because she kept having them change the design of her nails. I think she just complained so she didn't have to pay for the services. She made racists remarks to the owners and staff. It was an awful experience to have to witness that, but the owner and staff handled the situation well.

Sorry Jessica, I was at the salon the day you caused chaos. The staff went out of their way to assist and accommodate you with changing your gel 3 times. Go annoy someone else. This is the best staf this side of Tampa!

Absolutely love this place! Kay does amazing work! She is so precise and you can tell she takes pride in her work. Would highly recommend, their facility is newly updated and very clean!

Clean, friendly, and relaxing! I feel so pampered! Great place to go for a special occasion (mom's birthday) or just because! Make sure to splurge for the super deluxe! It won't disappoint. You might have to ask for your wine. No big deal. There are plenty of extras if you're interested, but the package is definitely sufficient! Discounts for your bday and students. Don't miss out!